Verint Verba Collaboration Compliance Platform Verint Financial Compliance Capture (Verba) This document includes chapters exported from the online Knowledge Base. For the latest online version of the content ofthis document, please visit kb.verba.com © 2021 Verint Systems Inc. © 2021 Verba Technologies Ltd. All Rights Reserved Worldwide. 1 Verint Verba Collaboration Compliance Platform 1. Design . 3 1.1 Integrations . 5 1.1.1 Microsoft Teams . 7 1.1.1.1 Microsoft Teams Recording Failover and Load-balancing Design . 13 1.1.2 Microsoft Skype for Business . 15 1.1.3 Cisco . 18 1.1.3.1 Cisco network based recording . 20 1.1.3.2 Capturing Cisco Jabber File Transfer . 23 1.1.3.3 Passive call recording for Cisco UC 320 and UC 500 . 27 1.1.3.4 Cisco silent monitoring . 28 1.1.3.5 Cisco phones with central call recording support . 29 1.1.4 Avaya . 30 1.1.5 Symphony . 33 1.1.6 BT IP Trade . 36 1.1.7 BT ITS . 40 1.1.8 IPC Unigy . 44 1.1.9 Cloud9 . 48 1.1.10 Speakerbus . 54 1.1.11 Genesys . 57 1.1.12 Passive, extension side call recording . 61 1.1.13 Passive, trunk-side call recording . 63 1.1.14 Dial-in audio and video call recorder . 64 1.1.15 Screen capture . 66 1.1.16 SMS capturing for mobile networks . 67 1.2 Select a deployment architecture . 69 1.2.1 Single server architecture . 70 1.2.2 Multi site architecture . 71 1.2.3 Desktop deployment . 72 1.2.4 Redundancy options . 73 1.2.5 Multi server architectures with load balancing and failover . 74 1.3 Server sizing and requirements . 77 1.3.1 Media Recorder sizing for voice, video, screen - application share recording . 80 1.3.2 Ethical Wall and IM Recording server requirements . 84 1.4 Size your disks . 86 1.4.1 Understanding RAID . 87 1.4.2 Storage requirements . 88 1.5 SQL Server requirements . 93 1.6 Network requirements . 96 1.6.1 IPv6 support . 97 1.7 Virtualization . 100 1.7.1 VMware . 101 1.7.2 Microsoft Hyper-V . 104 1.7.3 Co-residency with virtualized Cisco UC applications . 106 1.7.4 Co-residency on Cisco SRE modules . 107 1.8 Silent Monitoring . 108 1.9 Data model for trader voice recordings . 110 2 Verint Verba Collaboration Compliance Platform Design When you design your system you have to make decisions about how you will deploy your system. Integrations Microsoft Teams Microsoft Teams Recording Failover and Load-balancing Design Microsoft Skype for Business Cisco Cisco network based recording Capturing Cisco Jabber File Transfer Passive call recording for Cisco UC 320 and UC 500 Cisco silent monitoring Cisco phones with central call recording support Avaya Symphony BT IP Trade BT ITS IPC Unigy Cloud9 Speakerbus Genesys Passive, extension side call recording Passive, trunk-side call recording Dial-in audio and video call recorder Screen capture SMS capturing for mobile networks Select a deployment architecture Single server architecture Multi site architecture Desktop deployment Redundancy options Multi server architectures with load balancing and failover Server sizing and requirements Media Recorder sizing for voice, video, screen - application share recording Ethical Wall and IM Recording server requirements Size your disks Understanding RAID Storage requirements SQL Server requirements Network requirements IPv6 support Virtualization VMware Microsoft Hyper-V Co-residency with virtualized Cisco UC applications Co-residency on Cisco SRE modules Silent Monitoring 3 Verint Verba Collaboration Compliance Platform Data model for trader voice recordings 4 Verint Verba Collaboration Compliance Platform Integrations Before you begin Choosing the most appropriate recording mode for your phone system is important for the stability of your recording solution. Make sure you make an informed decision using the expertise of network engineers and solution architects. With this topic we would like to help network engineers, IT managers and decision makers fully understand the pros and cons of the each recording method and clearly highlight the issues regarding different telephony solutions. There are two basic recording methods: passive recording - network monitoring (e.g. SPAN port in Cisco terminology) based solution.