WELCOME Dollywood® proudly offers a wholesome, family-fun experience for our Guests, and we are here to help Create Memories Worth Repeat- ing® for you and your family. We are committed to providing a safe and enjoyable environment for our Guests. This Rider Safety & Accessibility Guide provides informa- tion on the recommendations and restrictions for each attraction. Please carefully read through this guide to learn more about the services we provide, as well as particular attraction information. Additionally, we have included specific information for Guests with disabilities. This information provides a clear outline of the accom- modations at each attraction, as well as the physical requirements for entering or exiting ride vehicles and other attraction areas. It is important to note that, although all of our Hosts are eager to make your day as pleasant as possible, they are not trained in lifting or car- rying techniques and therefore cannot provide physical assistance. We suggest that Guests with disabilities bring a companion who can provide any physical assistance that may be needed. RIDE ACCESSIBILITY CENTER Our Ride Accessibility Center is provided to assist Guests with dis- abilities and provide detailed information about special services and rider requirements to help you make well-informed decisions about your visit. Guests who wish to use the Ride Accessibility Entrances must visit the Ride Accessibility Center (located next to the Dollywood Em- porium) to obtain a Ride Accessibility Pass. See page 9 for details about this program. Please Note: The information in this guide is subject to change. Please feel free to visit our Ride Accessibility Center for current information on accessibility services. Thank you for your consideration. We hope you Love Every Moment of your day at Dollywood. 2 CONTENTS RIDE RATING SYSTEM ...................................................................5 RIDER REQUIREMENTS ..................................................................6 Meet These Requirements Casts, Braces and Walking Boots Limb Requirements RIDER SAFETY ...................................................................................7 Ride Information Magnetic Fields Medical Restrictions Restraint Systems Loose Articles Lost Items Evacuation Re-Ride Policy Pregnancy Oxygen Tanks INFORMATION FOR GUESTS WITH DISABILITIES ................9 Accessibility Entrances Admission Ride Accessibility Pass Boarding Pass Calming Room Dollywood’s DreamMore Resort and Spa Trolley Drop-Off/Pick-Up Area Parking Restrooms Service Animals Social Story Theaters Tram Service HEARING IMPAIRMENT ..................................................................12 VISION IMPAIRMENT .....................................................................13 SPECIAL DIETARY NEEDS .............................................................13 GENERAL INFORMATION ..............................................................13 First Aid Food and Beverage Guest Services Parent Swap Park Terrain Mobility Devices, Segways and Golf Carts Smoking and Vaping Wheelchair and Electric Convenience Vehicle (ECV) Rental ATTRACTION DESCRIPTIONS ......................................................16 REVISED MARCH 2021 3 TENNESSEE RIDER SAFETY CODE 68-121-125 (a) A rider on an amusement device shall, at a minimum: (1) Obey the reasonable safety rules posted in accordance with subsection (g) and oral instructions for an amusement device issued by the amuse- ment device’s owner or the owner’s employee or agent, unless: (A) The safety rules are contrary to those issued by the board; or (B) The oral instructions are contrary to the safety rules; and (2) Refrain from acting in any manner that may cause or contribute to injuring the rider or others, including: (A) Interfering with the safe operation of the amusement device; (B) Not engaging any safety devices that are provided; (C) Disconnecting or disabling a safety device except at the express in- struction of the operator; (D) Altering or enhancing the intended speed, course or direction of an amusement device; (E) Extending arms and legs beyond the carrier or seating area except at the express direction of the amusement device operator; (F) Throwing, dropping or expelling an object from or toward an amuse- ment device; (G) Getting on or off an amusement device except at the designated time and area, if any, at the direction of the amusement device operator, or in an emergency; and (H) Unreasonably controlling the speed or direction of the rider or an amusement device that requires the rider to control or direct the rider or a device. (b) A rider of an amusement device shall not get on, enter, or attempt to get on an amusement device unless the rider reasonably determines that, at a minimum, the rider: (1) Has sufficient knowledge to use, get on, enter, or get off the amusement device safely without instruction or has requested and received before get- ting on the amusement device sufficient information to get on, use, enter, or get off safely; (2) Has located, reviewed and understood any signs in the vicinity of the amusement device and has satisfied any posted height, medical or other restrictions and abided by all rules, regulations and restrictions; (3) Is not under the influence of alcohol or any drug that affects the rider’s ability to safely use the amusement device or obey the posted rules or oral instructions; and (4) Is authorized by the amusement device owner or the owner’s autho- rized servant, agent or employee to get on the amusement device. (c) (1) It is an offense for any person to knowingly violate subsection (a) or (b). (2) A violation of subdivision (c)(1) is a Class C misdemeanor, punishable by a fine only. (d) A rider, or the rider’s parent or guardian on the rider’s behalf, shall re- port in writing to the owner any injury sustained on an amusement device before leaving the owner’s premises, including: (1) The name, address, and phone number of the injured person; (2) A full description of the incident, the injuries claimed, any treatment received, and the location, date, and time of the injury; (3) The cause of the injury, if known; and (4) The names, addresses, and phone numbers of any witnesses to the incident. (e) If the rider, or the rider’s parent or guardian on a rider’s behalf, is unable to file a report before leaving the owner’s premises because of the severity of the rider’s injuries, the rider, or the rider’s parent or guardian, shall file the report as soon as reasonably possible. (f) The failure of a rider, or the rider’s parent or guardian on a rider’s behalf, to report an injury under this section shall have no effect on the rider’s right to commence a civil action. (g) Safety rules governing rider conduct must be prominently displayed at or near the entrance to, or loading platform for, the amusement device. 4 RIDE RATING SYSTEM A Ride Rating Program has been designed providing a scale for rating the thrill factor of each ride. The intent is to provide a scale to guide park Guests in determining which attractions to ride based on their own experience level, physical condition and abilities. Each ride/attraction is placed into one of three categories: CATEGORY SYMBOL DESCRIPTION Rides or Attractions featuring low Mild Thrill Rides speeds with expected movements and anticipated thrills. Rides or Attractions featuring moderate speeds with unexpect- Moderate Thrill ed movements and unusual and Rides stressful physical forces including but not limited to unanticipated thrills. Rides or Attractions featuring high speeds with extremely unusual and stressful physical forces. This ride High Thrill Rides contains startling and unexpected thrills appropriate for only the most healthy and physically able riders. Ride Safety Information Signs can be found at the entrance of each ride to help determine the attractions that are suitable for Guests based on their abilities. You will see the following symbols used throughout the Attraction Information Section and our Ride Safety Information Signs: Guests must transfer to a manual wheelchair. Guests may remain in their standard wheelchair throughout the attraction experience. (This does not apply to Electric Convenience Vehicles (ECV) or motorized wheelchairs at any of the ride at- tractions.) It also identifies disability entrances throughout the Park. Guests who use a standard wheelchair or Electric Con- venience Vehicle (ECV) must transfer from their vehicle to a ride vehicle. Guests who use a standard wheelchair or Electric Convenience Vehicle (ECV) must be able to leave their vehicles and walk or be assisted by their companion to the ride entrance. Guests must be of the indicated height to experience this attraction. 5 RIDER REQUIREMENTS TO RIDE, YOU MUST BE ABLE TO: ALL RIDERS MUST MEET RIDE HEIGHT REQUIREMENT. The Guest, including those using a wheelchair or other mobility device, must meet the height requirement set for each attraction. Height requirements are posted at each attraction. Guests can measure their height using the ride height stand located at the entrance of each ride or stop by the Ride Measuring Center located at the front of the Park adjacent to the Ride Accessibility Center listed in this brochure. (See Park Map for location.) ALL RIDERS MUST HAVE THE ABILITY TO SIT UPRIGHT INDEPENDENTLY DURING THE DYNAMIC CONDITIONS OF THE RIDE. The Guest must have the body and spinal control to sit upright with- out the aid of other people or devices and be able to maintain the proper riding posture even during movements