PNLA Quarterly Presort STD US Postage 319 Love Library PAID PO Box 884100 Moscow, Idaho 13th & R St. Permit 120 University of Nebraska–Lincoln Lincoln NE 68588-4100 PNLA QUARTERLY PNLA THE OFFICIAL PUBLICATION OF THE PACIFIC NORTHWEST LIBRARY ASSOCIATION LIBRARY NORTHWEST THE PACIFIC OF PUBLICATION THE OFFICIAL 70:1 Fall 2005 www.pnla.org 70:1 Fall Annual ConferencePresentationsandPapers Pacific NorthwestLibraryAssociation 2005 Conference•Sitka,Alaska August 3-6,2005 pnla 2004/2005 officers and chairs PACIFIC NORTHWEST LIBRARY ASSOCIATION state/provincial executive board representatives committees President Alaska Bibliography PNLA Quarterly Editor Charlotte Glover Corey Hall (inactive) Publications INSTITUTIONAL/COMMERCIAL PERSONAL MEMBERSHIP Ketchikan Public Library Kenai Community Library Gloria Ostrander-Dykstra Mary K. Bolin 629 Dock St. 163 Main Street Loop Boise State University 319 Love Library Ketchikan, Ak 99901 Kenai AK 99611 910 University Drive PO Box 884100 New [ ] Renewal [ ] New [ ] Renewal [ ] 907.225.0370 907.283.4378 Boise, ID 83725 13th & R Streets FAX 907.225.0153 FAX 907.283.2266 208.385.3650 University of Nebraska-Lincoln JULY 1 - JUNE 30 JULY 1 - JUNE 30 charg@firstcitylibraries.org [email protected] Lincoln NE 68588-4100 [email protected] 402.472.4281 I understand that $20 of these membership dues covers I understand that $20 of my membership dues covers First VP / Pres. Elect Alberta Elections [email protected] the subscription to the PNLA Quarterly. my subscription to the PNLA Quarterly. Jason Openo Connie Forst Carolynn Avery Salem Public Library Northern Lights Library Oregon State Library Send all Quarterly mail to: Signature_____________________________________ Signature ____________________________________ PO Box 14810, 585 Liberty System 250 Winter St. NE PNLA Quarterly St. SE P.O. Bag 8 Salem, OR 97310 Mary K. 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Box 871 Electronic List Manager the PNLA Board Yes ________ FAX 509.335.0934 Columbus, MT 59019 Lenora Oftedahl PNLA Committees Yes ________ [email protected] [email protected] StreamNet Library Amount Enclosed $_____________________________ Columbia River Inter-Tribal (in the currency of country of residence/incorporation) Circle interests (PNLA will help you connect): Secretary Oregon Fish Commission Academic Management Marg Anderson MaryKay Dahlgreen 190-729 NE Oregon St. Intellectual Freedom Reference Southern Alberta Institute Oregon State Library Portland, OR 97232-2701 Resource Development Serving Christian Community of Technology (SAIT) 250 Winter St. NE 503.731.1304 Library Instruction Youth Services 1301 - 16th Ave. NW Salem, OR 97301 FAX 503.731.1260 Calgary, Alberta T2M0L4 503-378-2112 ext. 239 [email protected] 403.284.7016; [email protected] FAX 403.284.7238; PLEASE MAKE CHEQUE PAYABLE TO: PLEASE MAKE CHEQUE PAYABLE TO: [email protected] Washington Pacific Northwest Library Association (PNLA) Pacific Northwest Library Association (PNLA) Patience Rogge Membership Chairperson Membership Chairperson 696 Woodland Drive 80 Baker Cres. NW 80 Baker Cres. NW Port Townsend, WA 98368 Calgary, AB T2L 1R4 Calgary, AB T2L 1R4 360.385.6975 Canada Canada [email protected] volume 70 number 1 (fall 2005) Business President’s Message 2 Charlotte Glover From the Editor 2 Mary K. Bolin Call for Submissions 3 Editor Submission Guidelines 3 Editor Feature Articles Alaska’s SLED Celebrates 10 Years on the Web 4 Suzan Hahn The Nature of Leadership 5 Richard A. Wilson Papers and Presentations from the PNLA Annual Conference The Library Bill of Rights, Collection Management, 9 Leonard Hitchcock, Philip A. Homan and Reassessing the Value of Bad Books: What’s a Librarian to Do? Arctic Gem: Describing the Live performance of 12 Joy Steiner the Mardy Murie Story and the Conserving of the Arctic National Wildlife Refuge American History Through Diverse Eyes 13 Stan Steiner Finding your Story: Genealogical Research 14 Laurie S. Francis on the Net Sharing the Stories of the Gay, Lesbian, Bisexual 15 Liesl Seborg and Transgendered Community: Providing Library Service to the GLBT Patron Basic Book Repair 18 Leslie Twitchell Listen To Their Pleas(E)! Customer Service 19 Buff Hirko in the Age of the ‘Net Health Issues in the Headlines: Learning to Read 20 Gail Kouame Between the Lines Connecting Learners to Libraries: Online Workshop 21 Karen Farley THE OFFICIAL PUBLICATION OF THE PACIFIC NORTHWEST LIBRARY ASSOCIATION PNLA QUARTERLY PNLA Quarterly: The Official Publication of the Pacific Northwest Library Association Subscriptions to libraries in the PNLA region are by membership in the Association only. Yearly rates for other regions of Canada and the United States are $30 (in the currency of the subscriber’s country). Yearly overseas subscriptions are $40. Single copies are $10.00, available from the Pacific Northwest Library Association, c/o Editors. Membership dues include a subscription. The subscription fee represents $20 of annual fees. PNLA Quarterly Editor Mary K. Bolin 319 Love Library PO Box 884100 13th & R Streets University of Nebraska-Lincoln Lincoln NE 68588-4100 USA The Pacific Northwest Library Association retains electronic representation and distribution right to contents. PNLA reserves the right to re-use text, photos, and artwork in subsequent editions, with notification to the submitter if possible. PNLA Quarterly (ISSN 0030-8188) is published quarterly: fall, winter, spring, and summer. POSTMASTER: Please send all address changes to: Mary K. Bolin, Editor, PNLA Quarterly, 319 Love Library, PO Box 884100, 13th & R Streets, University of Nebraska-Lincoln, Lincoln NE 68588-4100 USA. ALA-H.W. Wilson Library Periodical Award Winner: 1964, 1974, 1993. The PNLA Quarterly is indexed in Library Literature and Library and Information Science Abstracts. PNLA QUARTERLY 70:1 1 WWW.PNLA.ORG President’s always wanted to be the first librarian on the cover of People maga- I zine. I guess Laura Bush beat me to that goal a few years ago, but Message it’s still not too late for me to be next. It’s not that I crave attention for myself, it’s just that I was born with an evangelical fervor to spread the CHARLOTTE GLOVER good news about libraries. Growing up, I attended thirteen schools in nine states. Libraries were my destination of choice and my home away from home, regardless