Frequently Asked Questions What are the requirements for license renewal? Licenses Expire CE Hours Required 16 Biennial renewals are due on October 31. (All hours are allowed through home-study) How do I complete this course and receive my certificate of completion? On-Line Submission: Go to Cosmetology.EliteCME.com and follow the prompts.You will be able to print your certificate immediately upon completion of the course. Fax or E-mail Submission: Fax to (386) 673-3563, be sure to include your credit card information. All completions will be processed within 2 business days of receipt and certificates e-mailed to the e-mail address provided*. Phone Submission: (855) 769-9888 - Please have your test answers, license number and credit card ready. There will be an additional $4.95 convenience fee added for tests received by phone*. Mail Submission: Use the envelope provided or mail to Elite, PO Box 37, Ormond Beach, FL 32175. All completions will be processed and certificates issued within 10 business days from the date it is mailed*. *Please note - providing a valid e-mail address is the quickest and most efficient way to receive your certificates when submitting via fax, phone, e-mail or mail. Submissions without a valid e-mail address will be mailed to the address provided at registration. How much will it cost? Cost of Courses Course Title CE Hours Price 16 CE Hour Update for Florida Salon Professionals 16 $21.95 Are you a Florida board approved provider? Elite is approved by the Florida Department of Business and Professional Regulation (DBPR). Our provider number is 0001553. Are my credit hours reported to the Florida board? Yes, we report your hours electronically to the Florida Department of Business and Professional Regulation (DBPR) within one business day after completion. Is my information secure? Yes! Our website is secured by Thawte, we use SSL encryption, and we never share your information with third-parties. What if I still have questions? What are your business hours? No problem, we have several options for you to choose from! Online at Cosmetology.EliteCME.com you will see our robust FAQ section that answers many of your questions, simply click FAQ in the upper right hand corner or Email us at [email protected] or call us toll free at 1-855-769-9888, Monday - Friday 9:00 am - 6:00 pm, EST. Please contact us if you have not received your certificate within 7-10 business days. Our company policy is satisfaction guaranteed, or you receive a 100 percent refund. Important information for licensees: Always check your state’s board website to determine the number of hours required for renewal, and the amount that may be completed through home-study. Also, make sure that you notify the board of any changes of address. It is important that your most current address is on file. Florida Department of Business and Professional Regulation Contact Information Florida Department of Business and Professional Regulation 2601 Blair Stone Road Tallahassee, Florida 32399 Phone: (850) 487-1395 | Fax: (850) 488-8040 Website: www.myfloridalicense.com Cosmetology.EliteCME.com Page i Table of Contents CE for Florida Salon Professionals All 16 Hrs ONLY CHAPTER 1: BE IN HIGH DEMAND AND EARN YOUR WORTH Page 1 $ 95 (2 CE Hours) Elective 21. CHAPTER 2: OUR BODY’S CHEMISTRY: HAIR, SKIN AND NAILS Page 7 (2 CE Hours) Satisfies Chemical Makeup Requirement CHAPTER 3: AN OVERVIEW OF THE WORKERS’ What if I Still Have COMPENSATION SYSTEM IN FLORIDA Page 13 Questions? No problem, we have several (1 CE Hour) Satisfies Workers’ Compensation Requirement options for you to choose from! Online at Cosmetology. CHAPTER 4: HIV/AIDS AND COSMETOLOGY: PROTECTING EliteCME.com you will see our YOUR CLIENTS AND YOURSELF Page 19 robust FAQ section that answers many of your questions, simply (2 CE Hours) Satisfies HIV/AIDS Requirement click FAQ in the upper right hand corner or Email us at office@ CHAPTER 5: FLORIDA LAWS AND RULES Page 25 elitecme.com or call us toll-free at 1-855-769-9888, Monday (2 CE Hours) Satisfies Laws and Rules Requirement - Friday 9:00 am - 6:00 pm. Please contact us if you have not CHAPTER 6: ENVIRONMENTAL SAFETY: HAZARDOUS received your certificate within CHEMICALS IN THE SALON SETTING Page 34 7-10 business days. (1 CE Hour) Satisfies Environmental Issues Requirement CHAPTER 7: OSHA: RESPONSIBILITIES FOR THE SALON Page 39 (1 CE Hour) Satisfies OSHA Requirement Visit Cosmetology.EliteCME. com to view our entire course CHAPTER 8: A MATTER OF LIFE OR DEATH: SANITATION AND library and get your CE today! STERILIZATION IN THE SALON INDUSTRY Page 43 (3 CE Hours) Satisfies Sanitation and Sterilization Requirement CHAPTER 9: SENSITIVITY IN THE WORKPLACE Page 52 PLUS... Lowest Price Guaranteed (2 CE Hours) Elective Serving Professionals Since 1999 Final Examination Questions Page 58 Student Final Examination Answer Sheet Page 61 Elite Continuing Education Course Evaluation Page 62 ©2017. All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Elite Professional Education, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge in the areas covered. It is not meant to provide medical, legal or professional advice. Elite Professional Education, LLC recommends that you consult a medical, legal or professional services expert licensed in your state. Elite Professional Education, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing, but does not represent or warrant that it will apply to your situation or circumstances and assumes no liability from reliance on these materials. Page ii Cosmetology.EliteCME.com Chapter 1: Be in High Demand and Earn Your Worth 2 CE Hours By: JoAnn Stills Learning objectives Evaluate business performance and perform self-assessments. Describe the process used to design a suitable and reasonable Describe the steps you can use to ensure salon visits are pricing structure. consistently exceptional. Discuss why competitive pricing matters. Identify as a beauty professional and discuss why this matters. State clearly how to maintain professionalism in your facility. Introduction Being in high demand and charging what you are worth are topics that certain ‘something’ that you may or may not possess; however, some weigh on the minds of most professional beauty industry workers. Of of the traits of high-earners are learned! Are you providing a service course, everyone wants to make top dollar, and high-earning beauty that leaves a positive impression on clients and visitors? If you have professionals have the tools and skills needed to achieve a financially doubts about the quality of your service, this course teaches business secure career. Let’s explore what it will take for you to join the ranks techniques that will take your career to the next level. You can attain of the top-notch beauty professionals. the wealth and knowledge of those who earn more per service. We will There is no big secret to success as a beauty professional. It just takes discuss what traits and behaviors will advance your career and give work to acquire skills and use them properly to suit the needs of you an edge over the competition. We will evaluate several traits of your business. High-earning beauty professionals seemingly have a high-earning professionals and why these traits make the difference between taking a vacation yearly, or waiting on walk-ins every shift. REFLECTION EXERCISES Self-exploration and self-evaluation can be scary, but they are just you and the words on the page. You are the only person that can important and have to be done in any area of life in which you seek make positive and productive changes for your career. Let’s start now! advancement. Enter the following exercises with an open mind. It is Self-evaluation and self-exploration It’s time to be completely open-minded and honest with yourself about and the entire staff will be expected to perform duties at a high level of who you are as a beauty professional. Take a minute and visualize quality. Are you one of the beauty professionals who is more aware of what your clients feel, think, and hear when they enter into your salon. your personal needs than your client’s needs? Answering all of these What is their overall experience in your facility? Are they greeted with questions with an open mind will give insight to who are as a beauty the smell of the lunch that you ate at your station? Are they greeted by professional. friendly staff members with smiling faces? To be in high demand, you Cultivating the salon experience There are a series of actions that a skilled, high-earner does when a visit helps to prepare your mind, and adjust your comments to client walks into the facility. Take note, as these are actions that should suit customer needs. If this is a first time customer, prepare any be done for both repeat customers and new customers. Do not take a documents or release forms that will be needed to perform their person’s patronage for granted as they in no way whatsoever owe you service. any business. If you opt out of smiling and being courteous, they may 2. Smile. Smiling relaxes patrons. For customers that are visiting for opt out of coming into your facility. These are the series of actions basic beauty services, a smile lets them know they will be able high-earners take when a client arrives (if there is a receptionist on to relax.