Installation, Administration, and User Guide GlobalSCAPE, Inc. (GSB) Corporate Headquarters Address: 4500 Lockhill-Selma Road, Suite 150, San Antonio, TX (USA) 78249 Sales: (210) 308-8267 Sales (Toll Free): (800) 290-5054 Technical Support: (210) 366-3993 Web Support: http://www.globalscape.com/support/ © 2008-2019 GlobalSCAPE, Inc. All Rights Reserved March 6, 2019 For information about the following EFT modules and features, please refer to their respective PDFs or online help: • Accelerate Module • DMZ Gateway® • Advanced Workflow Engine • Event Rules • Auditing and Reporting Module • Remote Agent Module • COM API • WTC/Workspaces Table of Contents Introduction to EFT™ Managed File Transfer .................................................................................................. 17 Feature Availability ...............................................................................................................................................20 What's New?......................................................................................................................................................... 27 Getting Started with EFT™ Implementation ..................................................................................................... 28 Configuration and Security Best Practices ........................................................................................................ 29 System Requirements.......................................................................................................................................... 29 EFT (Server Service) Requirements .............................................................................................................. 29 EFT Administration Interface Requirements ............................................................................................... 30 Auditing and Reporting Module (ARM) Requirements ................................................................................ 31 AS2 Module Requirements ............................................................................................................................ 32 Web Transfer Client (WTC) and Workspaces Requirements ..................................................................... 32 Advanced Security Module Requirements ................................................................................................... 32 Express Security Module Requirements ....................................................................................................... 32 EFT Outlook Add-In Requirements .............................................................................................................. 33 DMZ Gateway Requirements ........................................................................................................................ 33 Advanced Workflow Engine Requirements .................................................................................................. 33 Insight ............................................................................................................................................................... 33 Accelerate Module Requirements ................................................................................................................. 33 Mobile Transfer Client (MTC) System Requirements ................................................................................. 33 EFT Specifications ............................................................................................................................................... 34 Maximum Supported Capacities for EFT ...................................................................................................... 35 Release Notes ...................................................................................................................................................... 36 iii Table of Contents EFT Deployment Scenarios ............................................................................................................................... 37 HA (Active-Active) Deployments ..................................................................................................................... 37 High Availability Overview .............................................................................................................................. 37 HA FAQ .......................................................................................................................................................... 38 Non-High Availability mode vs. High Availability mode EFT ...................................................................... 43 Active-Active HA Cluster—Installing or Upgrading the Server .................................................................44 HA-Related Knowledgebase Articles ............................................................................................................44 High Availability Message Queuing ............................................................................................................... 45 Node Discovery using Shared Storage for HA Clusters .............................................................................. 46 Server Drain, Maintenance, and Auto-Restart ............................................................................................ 48 Auto-Drain ...................................................................................................................................................... 49 Advanced Registry Key Overrides ................................................................................................................. 49 Unicast .............................................................................................................................................................. 51 Viewing Node Statistics ................................................................................................................................... 51 Installing, Upgrading, and Activating ................................................................................................................53 Activating the Software (EFT and Modules) ..................................................................................................... 53 Troubleshooting Activation Problems ............................................................................................................ 54 Server License Information ................................................................................................................................. 56 Active-Active HA Cluster—Installing or Upgrading the Server ...................................................................... 56 Active-Passive Failover Clustering--Installing or Upgrading .......................................................................... 56 Default Network Ports for EFT and DMZ Gateway ......................................................................................... 57 Error in ASP.NET Registration ........................................................................................................................... 59 Extending the Trial .............................................................................................................................................. 60 File Locations ......................................................................................................................................................... 61 Installation Logging .............................................................................................................................................. 62 Debug Logging ................................................................................................................................................. 63 Installing the EFT Outlook Add-In ..................................................................................................................... 63 Installing EFT Enterprise, Administration Interface, and Modules .................................................................. 67 Modifying or Repairing the Installation .............................................................................................................. 82 Registry Settings .................................................................................................................................................. 83 iv Running a Microsoft .NET Web Application in 32-bit Mode in IIS 6.0 on a 64-bit Server ......................... 83 Running EFT and Microsoft IIS on the Same Computer ................................................................................. 83 "Unexpected Error 0x8ffe2740 Occurred" Message When You Try to Start EFT ................................. 84 Silent Command-Line Installation ...................................................................................................................... 84 Uninstalling the Software .................................................................................................................................... 84 Upgrading the Software ....................................................................................................................................... 86 Windows Account for the EFT Service .............................................................................................................. 86 Creating a Windows User Account for EFT ................................................................................................