SAN MATEO COUNTY TRANSIT DISTRICT Short-Range Transit Plan Fiscal Years 2017 – 2026 May 3, 2017 Acknowledgements San Mateo County Transit District Board of Directors 2017 Rose Guilbault, Chair Charles Stone, Vice Chair Jeff Gee Carole Groom Zoe Kersteen-Tucker Karyl Matsumoto Dave Pine Josh Powell Peter Ratto Senior Staff Michelle Bouchard, Chief Operating Officer, Rail Michael Burns, Interim Chief Officer, Caltrain Planning / CalMod April Chan, Chief Officer, Planning, Grants, and Transportation Authority Jim Hartnett, General Manager/CEO Kathleen Kelly, Interim Chief Financial Officer / Treasurer Martha Martinez, Executive Officer, District Secretary, Executive Administration Seamus Murphy, Chief Communications Officer David Olmeda, Chief Operating Officer, Bus Mark Simon, Chief of Staff Short Range Transit Plan Project Staff and Contributors Douglas Kim, Director, Planning Lindsey Kiner, Senior Planner, Planning David Pape, Planner, Planning Margo Ross, Director of Transportation, Bus Transportation Karambir Cheema, Deputy Director ITS, Bus Transportation Ana Rivas, South Base Superintendent, Bus Transportation Ladi Millard, Director of Budgets, Finance Ryan Hinchman, Manager Financial Planning & Analysis, Finance Donald G. Esse, Senior Operations Financial Analyst, Bus Operations Leslie Fong, Senior Administrative Analyst, Grants Tina Dubost, Manager, Accessible Transit Services Natalie Chi, Bus Maintenance Contract Administrator, Bus Transportation Joan Cassman, Legal Counsel (Hanson Bridgett) Shayna M. van Hoften, Legal Counsel (Hanson Bridgett) II SamTrans Short Range Transit Plan | FY 2017 - FY 2026 CONTENTS 1. Transit System Overview ................................................................................................................................ 9 1.1 History and Milestones ...............................................................................................................................10 1.1.1 San Mateo County Transit District (District) ............................................................................................13 1.1.2 Special Purpose District .......................................................................................................................13 1.1.3 Citizens Advisory Committee ...............................................................................................................13 1.1.4 San Mateo County Paratransit Coordinating Council .............................................................................14 1.2 Relationships to Other Key Agencies ......................................................................................................... 14 1.2.1 San Mateo County Transportation Authority (TA) ...................................................................................14 1.2.2 Caltrain and Caltrain Modernization ......................................................................................................14 1.2.3 Dumbarton Bridge Regional Operating Consortium .............................................................................15 1.2.4 Coordination with Other Agencies .......................................................................................................15 1.3 The Organization ..........................................................................................................................................16 1.3.1 Management and Staff Positions .......................................................................................................... 16 1.3.2 Contracted Transportation Services ..................................................................................................... 16 1.3.3 Labor Unions ...................................................................................................................................... 18 1.4 Description of Transit Services and Service Area ......................................................................................18 1.4.1 SamTrans Fixed-Route Bus Service ...................................................................................................... 18 1.4.2 ADA Demand-responsive Paratransit Services ..................................................................................... 22 1.4.3 Shuttles .............................................................................................................................................. 23 1.4.4 Caltrain .............................................................................................................................................. 24 1.4.5 BART ................................................................................................................................................. 24 1.4.6 Dumbarton Express ........................................................................................................................... 24 1.4.7 Other Connecting Services ................................................................................................................. 25 1.5 Fare Structure ...............................................................................................................................................25 1.5.1 Fixed-route Bus Fares ......................................................................................................................... 25 1.5.2 Comprehensive Fare Policy Study ....................................................................................................... 26 1.5.3 Paratransit Fares ................................................................................................................................. 26 1.5.4 Shuttle Fares ...................................................................................................................................... 26 1.5.5 Interoperator Transfer Arrangements and Fares ................................................................................... 26 1.6 Revenue Fleet ..............................................................................................................................................27 1.7 Description of Existing Facilities .................................................................................................................27 1.7.1 Administrative Facility .......................................................................................................................... 27 1.7.2 Maintenance, Fueling, Vehicle Storage Facilities ................................................................................... 27 1.7.3 Park and Ride Lots .............................................................................................................................. 28 1.7.4 Bus Stops ........................................................................................................................................... 28 1.7.5 Right-of-way, Track, or Guideway ........................................................................................................ 28 1.7.6 Transit-Oriented Development ............................................................................................................ 29 1.7.7 Bicycle Facilities and Bike Share .......................................................................................................... 29 2. Vision, Guiding Principles, and Performance Measures ................................................................30 2.1 Description and Process ............................................................................................................................ 30 2.2 Vision Statements ...................................................................................................................................... 30 2.3 Guiding Principles, Goals, and Objectives ................................................................................................ 31 2.3.1 Strategic Plan ......................................................................................................................................31 2.3.2 SamTrans Service Plan .........................................................................................................................31 2.4 Performance Standards and Measures .....................................................................................................32 2.4.1 Standards ........................................................................................................................................... 32 2.4.2 MTC Transit Sustainability Project ........................................................................................................ 32 2.4.3 SSP Action Plan for Performance Improvement ................................................................................... 32 2.5 Metropolitan Transportation Commission Transit Sustainability Project ................................................33 2.5.1 FY 2017 TSP Fixed Route Service Strategies ........................................................................................ 34 III 2.5.2 FY 2017 TSP Paratransit Service Strategies .......................................................................................... 37 3. Service and System Evaluation ................................................................................................................ 40 3.1 Performance Evaluation by Mode ............................................................................................................. 40 3.1.1 Fixed-route Operations .......................................................................................................................40