Comprehensive Regional Transit Plan Cape Cod Regional Transit Authority Table of Contents 1. Executive Summary ............................................................................................................. 1 1.1 Introduction ................................................................................................................. 1 1.2 Overview of CCRTA Services ..................................................................................... 2 1.3 Planning Process ....................................................................................................... 3 1.3.1 Review of Transit Services and Market Conditions ......................................... 3 1.3.2 Scenario Planning ........................................................................................... 3 1.3.3 Public Outreach ............................................................................................... 3 1.4 Core Needs and Recommendations .......................................................................... 4 2. Background and 2020 Context ............................................................................................ 7 2.1 Background ................................................................................................................ 7 2.1.1 Governor’s Commission on the Future of Transportation ................................ 8 2.1.2 A Vision for the Future of Massachusetts’ Regional Transit Authorities ........... 9 2.1.3 Transportation & Climate Initiative ................................................................. 10 2.1.4 MBTA Fare Transformation ............................................................................ 11 2.2 2020 Context ............................................................................................................ 11 2.2.1 COVID-19 Pandemic ..................................................................................... 11 2.2.2 Federal Coronavirus Aid, Relief, and Economic Security (CARES) Act ........ 13 2.3 Plan Considerations ................................................................................................. 13 2.3.1 Transit Demand and Economic Uncertainties ............................................... 13 3. Agency Overview ............................................................................................................... 15 3.1 Transit Agency Background ...................................................................................... 15 3.2 Mission ..................................................................................................................... 15 3.3 Goals and Objectives ............................................................................................... 17 4. Transit Service Overview (FY 2015–FY 2019) .................................................................. 18 4.1 Description of Existing Services ............................................................................... 18 4.2 Ridership and Service Operations ............................................................................ 24 4.2.1 Ridership ....................................................................................................... 24 4.2.2 Service Levels ............................................................................................... 28 4.3 Asset Management .................................................................................................. 31 4.4 Policies and Procedures ........................................................................................... 34 4.5 Regional Connections and Other Transit Providers ................................................. 34 4.6 Fare Rates and Structure ......................................................................................... 34 4.7 Fare Policy ............................................................................................................... 35 5. Market Evaluation .............................................................................................................. 37 5.1 Service Area Overview ............................................................................................. 37 5.2 Demographic Conditions .......................................................................................... 37 5.2.1 Age and Race ................................................................................................ 39 5.2.2 Socioeconomics ............................................................................................ 39 5.3 Employment ............................................................................................................. 45 5.4 Local and Regional Travel Patterns.......................................................................... 45 5.5 Land Use and Growth .............................................................................................. 45 5.6 Transit Score ............................................................................................................ 49 6. Performance Monitoring .................................................................................................... 51 6.1 Current Performance Measurement Practices ......................................................... 51 6.1.1 State and Federal Monitoring Requirements ................................................. 51 AECOM ii Comprehensive Regional Transit Plan Cape Cod Regional Transit Authority 6.1.2 Performance Metrics and Targets from MassDOT Memorandum of Understanding ............................................................................................... 52 6.1.3 How CCRTA’s Market Has Been Affected by COVID-19 ............................... 53 6.2 Considerations for the Next 5 Years: Moving to a Data-Driven Performance- Focused Decision-Making Framework ..................................................................... 56 6.2.1 Data ............................................................................................................... 56 6.2.2 Performance Metrics ..................................................................................... 57 6.2.3 Expand Public Transparency ......................................................................... 60 7. Transportation Service Needs ........................................................................................... 62 7.1 Needs/Opportunities Identification Process .............................................................. 62 7.2 Recovery Scenarios ................................................................................................. 62 7.2.1 High-Ridership Scenario ................................................................................ 63 7.2.2 Medium-Ridership Scenario .......................................................................... 63 7.2.3 Low-Ridership Scenario ................................................................................ 64 7.3 List of 2021–2025 Needs/Growth Opportunities....................................................... 64 8. Recommendations ............................................................................................................. 67 8.1 Guiding Principles .................................................................................................... 67 8.2 Scoring ..................................................................................................................... 67 8.3 Recommendations Overview.................................................................................... 68 8.3.1 Service Recommendations ............................................................................ 73 8.3.2 Capital Recommendations ............................................................................ 82 8.3.3 Staffing/Administrative Recommendations .................................................... 84 8.3.4 Other Recommendations ............................................................................... 85 Appendix A Illustrative FY 2015 to FY 2019 Performance Results and Peer Review ................. 86 FY 2015 to FY 2019 Performance Evaluation ................................................................... 86 Service Effectiveness ............................................................................................... 86 Customer Service and Satisfaction .......................................................................... 91 Asset Management .................................................................................................. 93 Financial Performance ............................................................................................. 96 Peer Evaluation ................................................................................................................. 99 Appendix B Commonwealth Environmental Policies ................................................................ 102 Appendix C Outreach Backup Materials ................................................................................... 104 Stakeholder Meeting Summaries ..................................................................................... 104 Public Outreach Survey Summary ................................................................................... 114 Survey Development and Publication .................................................................... 114 CCRTA Outreach Survey Summary ....................................................................... 114 Bus Driver Interviews ......................................................................................................