Investing in Today, Preparing for Tomorrow. 2021 & 2022 Budget Index **Click on Index items to access their pages** Page Message from the CAO 5 Our Roadmap: Innovative Innisfil 2030 7 Re-Building a More Resilient Innisfil 9 Proposed Projects that Respond to our Community’s Needs 10 Your Taxes: The Full Picture 11 Providing Your Municipal Services 12 The First 0% Blended Tax Increase in History 13 Service Based Budgeting 14 Your Guide to Your Services 16 How to Read the Service Business Plans 18 One Town, One Team 20 Financial Overview: 2021 & 2022 Proposed Service Based Budget 21 2 of 484 Page Summary of Operating Budget by Revenue & Expenditures 56 Summary of Operating Budget by Service Bundle 58 Summary of Capital Budget by Year 59 Summary of Capital Budget by Funding Source 60 Service Business Plans Citizen & Council Services Council & Board Services 62 Civil Services 68 Customer Service 72 Information Services 78 Building the Town of Tomorrow Growing Communities 83 Community Prosperity Community Prosperity 138 Community Spaces Parks & Recreation Spaces 145 Community Hubs 170 Accessible Town Roadway Network 193 Service Change Request: Reduction of Slurry Seal Budget 199 Service Change Request: Removal of Gravel Resurfacing Budget 201 Access to Public Transit 215 Community Programming & Activities Community Programming & Activities 225 Service Change Request: Town Square 237 3 of 484 Page Public & Environmental Protection Fire Protection 244 Service Change Request: Reduction in Volunteer Firefighters and Decrease of Related Gear 252 Service Change Request: Station 4 Platooning for Medical Calls (2-Year Pilot) 254 Community Standards 270 Source Water Protection 278 Police Services 283 Stormwater Management 285 Internal Support Services Financial Management 308 Corporate Legal Advice & Support 316 People & Talent Management 322 Corporate Management 329 Corporate Finance 337 Information Technology 341 Service Change Request: Contract Conversion to FTE 348 Communications & Community Engagement 366 Service Change Request: Contract Conversion to FTE 374 Asset Management 382 Fleet Management 385 Appendix A: Summary of Staff Complement 420 Appendix B: LSRCA/NVCA 422 Appendix C: 2021 & 2022 Capital Budget Project Mapping Tool 461 Appendix D: Summary of 2023-2030 Capital Projects 463 Appendix E: Policies & Long Range Financial Plan 472 Appendix F: Library Operating Budget 475 Appendix G: Glossary 479 4 of 484 Message from the Chief Administrative Officer Jason Reynar During the COVID-19 pandemic, we reached out to members of our community—people like you—to hear about what keeps people awake at night. We heard so many stories that resonated with us and galvanized us to help. We heard from Maria, a local doctor who worries about not giving her patients the quality of healthcare they need because her video consultations keep dropping due to a poor internet connection. There was also Maddie, a high school student with mental health issues, who told us about her struggles of being home alone with her thoughts all day. Lena, a nurse who is giving everything she has to keep the community safe, told us about dealing with burnout and the stress of putting her family at a higher risk of contracting COVID-19. We also heard from Kathy, who struggles with all of the negativity she sees on social media and wishes for a better sense of neighbourliness to spread kindness throughout the community. 2020 was supposed to be the thrilling start of a new decade, full of opportunity, big dreams and endless possibilities. But the reality has been very different. Despite the hardships we've faced, we believe this proposed budget offers a balanced way forward together. This budget book is the result of enormous effort from staff who review all types of inputs, including Master Plans, community engagement results, economic forecasts, and two key strategic documents. The first being our community strategic plan, Innovative Innisfil 2030, which was recently updated by Council and features eleven goals under the themes of Grow, Connect and Sustain. The second document is our Community Needs Assessment, a major community engagement outreach initiative that asked residents to share their most 5 of 484 pressing priorities so we may provide the support you need to face the pandemic with confidence. Combined, these two strategies form the anchor of the proposed budget book content. We are confident that despite everything we have faced so far this year, the budget plan helps guarantee we will continue to provide excellent service to the community at a time when it is most needed. At the same time, we understand that we must do everything we can to further reduce our residents' financial burden. Town staff have met Council's direction to provide a proposed budget that has an unprecedented 0% blended tax increase for 2021 and a low 1% blended tax increase for 2022. Without a doubt, we have had to make some difficult recommendations to meet those below-inflation targets, and we invite you to be a part of the conversation and share your ideas at our website: innisfil.ca/budget. We are proud to serve the residents and businesses of Innisfil, who continue to inspire us to find new ways of tangibly improving their lives. We trust the 2021 and 2022 Proposed Budget continues to advance those efforts as Council deliberates and decides our pathway forward. This pandemic may not be over yet, but we are all in this together. We have been here for you during the most challenging times, and we will be here to help you achieve that bright, prosperous future that’s to come. Let’s build the 2021 and 2022 you deserve. 6 of 484 Strategic Focus Our Roadmap: Innovative Innisfil 2030 Our Vision: Community First. Future Next. Every project, initiative and goal is guided by our Community Strategic Plan, Innovative Innisfil 2030; in other words, it's guided Balance Always. by you. In 2011, we initiated the Community Strategic Plan, a guide to ensure the community is able to live up to its full potential. Every few years we update our Community Strategic Plan, and every time we do, we gather feedback from you - the people who call Innisfil home. We've gathered thousands of your comments over the years and are excited to be working together to build Our Mission: a bright and prosperous community for generations to come. Together, we are a unique In 2019, we revised our Strategic Plan. Innovative Innisfil 2030, the and innovative community, re-branded plan, reflects our approach to service delivery, to the provision of unique solutions and the commitment to strengthened by an working collaboratively for residents and local businesses. This inclusive population, year, to ensure we are ready to face the challenges of and unified by the belief COVID-19, Council updated our Strategic Plan once again. that there is no greater place to call home. 7 of 484 Our Roadmap: Community Strategic Plan Grow The Town of Innisfil will collaboratively develop a thriving community that embraces a managed level of growth, actively engages residents, attracts and supports business and promotes economic prosperity. 1.1 Plan for and Manage Growth 1.2 Promote Economic Development 1.3 Improve Service Offerings Connect We will ensure that opportunities exist for residents, businesses and organizations to connect in all ways that are meaningful – physically, socially, culturally and digitally. 2.1 Develop Unified Town Identity 2.2 Enhance Movement of People 2.3 Enable Community Health and Wellness 2.4 Enhance Civic Engagement 2.5 Facilitate Community Experiences Sustain We will fully embrace the principles of sustainability as we actively protect, maintain and enhance the environment, assets and amenities that our residents depend on. 3.1 Maintain and Protect Existing Infrastructure 3.2 Promote Environmental Stability 3.3 Ensure Financial Stability 8 of 484 Re-Building a More Resilient Innisfil Finding new ways to work and bringing unique services to the community is critical to the way we operate. Never has the need for this approach been more apparent than during the COVID-19 crisis. Our community told us that their top five concerns during and post-pandemic are: Mental Health Access to Reliable Information Economic Security Employment Community Building with Safety Guidelines We heard our community loud and clear. The “Challenge and adversity are meant following initiatives are proposed as part of the to help you know who you are. Storms budget process to assist the community today, while hit your weakness, but unlock your true re-building the even more resilient Innisfil of tomorrow. strength.” – Roy T. Bennett 9 of 484 Proposed Projects that Respond to our Community’s Needs: Community Neighbourhood Strategy: A framework for supporting community- led neighbourhood level initiatives would help improve community connectivity, safety and civic engagement as we collectively rebuild from COVID-19. Website Revamp: Innisfil.ca is in need of an overhaul. A fresh look and feel will help excite and engage the community, while a more organized, thoughtful website will improve access to information, ensuring that residents can find the information they need, when they need it. Seniors Engagement Strategy: The COVID-19 pandemic has been particularly difficult for seniors as they face new levels of isolation and stress. By developing a cross-functional seniors engagement strategy, we will ensure that seniors remain engaged members of our community, and that they stay socially connected, healthy and well. Expand Community Offerings: Many of the social and community services that Innisfil residents rely on do not have a physical presence within the municipality. During the Community Needs Assessment we learned that these agencies are yearning to find better ways of bringing their services to town to help support Innisfil. By collaborating with key stakeholders and actively building new partnerships, we will improve coordination and access to services to better support our community.