Research Center DOMESTIC POLITICAL DIVISION Expertise Agency of of DPR DPR RI RI Gd. Nusantara II Lt. Lt. 2 2 Jl.Jl. Jend. GatotGatot Subroto Subroto JakartaJakarta Pusat -- 10270 10270 c 5715409 5715409 d d 5715245 5715245 m [email protected]@gmail.com A BRIEF STUDY OF ACTUAL AND STRATEGIC ISSUES Vol.XIII, No. 1/I/Puslit/January/2021 POST-FLIGHT ACCIDENT DIGITAL COMMUNICATION OF SRIWIJAYA AIR FLIGHT SJ-182 PK-CLC 25 Handrini Ardiyanti Abstract The rapid development of social media has made social media a source of information about aviation accidents. The incident experienced by Sriwijaya Air Flight SJ 182 PK-CLC was first discovered from Flightradar24's tweet. This article describes the post-flight accident digital communications of Sriwijaya Air SJ-182 PK-CLC by outlining the post-aviation accident communication network on Twitter, the ideal post-flight accident digital communications, and ideal communication between the government and the Indonesian Parliament regarding aviation. accident. The communication network after the SJ-182 PK aviation accident was visualized with the help of the Netlytic application. The ideal digital communication in aviation accidents applies the “always-on” response model. The ideal communication related to aviation accidents between the government and the Indonesian Parliament is carried out by considering content, communication flow, time limits; coordination with stakeholders, and the sustainability of the aviation industry. Introduction victim's family causes uncertainty in Sriwijaya Air SJ-182 PK-CLC the early stages after the accident. crashed in the Thousand Islands, The rapid spread of aviation Jakarta on January 9, 2021. The news accident information on social media of the accident was first known from did not only happen this time. On the Twitter account @flightradar24 March 28, 2015, news of the Air which reported that the Boeing 737- Canada AC-624 crash also circulated 500 aircraft lost contact in Indonesia on Twitter. A netizen uploaded at 17.11 WIB (@flightradar24, 2021). an emergency dispatch voice on At 17.55, @flightradar24 reported that Twitter, even before the accident they were downloading flight data # was announced by the authorities SJ182 and would publish it soon. The (Phua, 2015). This condition causes PUSLIT BKD post was immediately discussed on a communication crisis, so there is a social media until the hashtag #SJ182 need for public communication using became a trending topic and was social media. For this reason, this finally reported on by television. The article will describe the post-aviation speed with which this information accident digital communication reaches the community and the based on the SJ-182 PK-CLC case. Discussion on post-aviation According to Himelboim accident digital communication will et.al (2014), the rapid development be described in three parts; explain of digital has enabled researchers how the digital communication to collect data and analyze online network was in the SJ-182 PKCLC social interactions by conducting aviation accident, the ideal post- Social Networks Analysis (SNA). flight digital communications SNA is used to determine the accident, and ideal communication communication network formed between the government and the in social media conversations after Indonesian Parliament regarding the SJ-182 PK-CLC accident using aviation accidents. Netlytic. Netlytic is a cloud-based public Post-Accident Digital social network and text analyzer that Communication Network of SJ- can automatically summarize and 182 PK-CLC discover communication networks 26 To understand the digital from social media uploads. Netlytic communication network on social uses an Application Programming media about the SJ-182 PK-CLC Interface (API) which collects accident, we must first understand uploads from public or open social the definition of a communication media applications (Gruzd.A., 2016). network. Communication networks To describe the communication are patterns of interaction, shown network that occurred after the SJ- by the exchange of messages and 182 PK-CLC accident, this paper information between communicators collects 10,000 samples of Twitter through time-space (Peter R. Monge uploads from 9 to 12 January, 2021, and Noshir S. Contractor: 2003). and analyzes the communication Gruzd and Haythronthwaite's (2011) network using Netlytic. The SNA research shows that online and produces digital communication offline interactions and relationships networks on social media as follows: are both real. Figure 1. Visualization of Twitter Communication Network about SJ-182 PK-CLC Source: Netlytic Compiled Twitter data for 9 to 12 January 2021 Based on the analysis The development of of online communication digital technology has also networks as explained by made social media the fastest Golbeck (2013), we can find source of information about out the communication aviation accidents. The rapid patterns and who is involved spread of information on social in the conversation after the media has disrupted the flow SJ-182 PK-CLC accident. The of information delivery about Governor of East Java, Khofifah aviation accidents. In the case Indar Parawansa, became of an airplane losing contact, one of the actors in the digital the first flow of information communication network about that should go is from the air the SJ-182 PK-CLC because one traffic controller (ATC) to the of the victims of the accident National Search and Rescue 27 was a resident of East Java. Agency (Basarnas). Basarnas or The Ministry of Social Affairs the Minister of Transportation of the Republic of Indonesia then announces information (Kemensos RI) is another actor that has confirmed its validity. related to trauma healing But with the rapid development services for victims' families. of digital technology, The DPR RI became the actor people can conclude what in the plan to summon the is happening with the plane Minister of Transportation to directly by looking at real-time discuss the accident and several simulated airplane travel on other statements. The Ministry social media. of Home Affairs is also an Disinformation is another actor related to the role of the negative impact of the rapid Directorate General of Dukcapil spread of information on social in providing data to speed media. It happened in the up the identification process Qantas flight QF32 accident. and simplify the process of A post on YouTube showing processing documents on victim the crash of a part of the plane deaths. bearing the Qantas logo has raised speculation about the Ideal Post-flight Accident crash of a Qantas plane. In Digital Communications fact, the Qantas QF32 made The rapid development it back to the original airport of social media allows people (LIputan6.com, 2016). to broadcast aviation accidents These various conditions live. For example, on April 17, indicate that the aviation 2018, the accident of Southwest industry has entered an era Airlines 1380 from New York of communication crisis to Dallas was discovered (Itproportal.com, 2019). for the first time from a live Therefore, the writer argues video broadcast by one of the that the ideal post-flight passengers using the onboard accident digital communication wifi service. is a communication model that applies the "always-on" aircraft is unfortunate (Idntimes. response model, which is a com, 2021). This statement response model initiated by caused a polemic due to the the International Air Transport response of aviation experts Association (IATA) (IATA, who explained that the age of 2019). This communication the aircraft was not related to model is always ready to the aircraft's airworthiness. respond to various possibilities Aviation expert, Alvin Lie, that may occur at any time. explained that aircraft age only correlates with efficiency (Bisnis. Ideal Government and com, 2021). All statements, DPR RI Communication including from the Indonesian Regarding Aviation Parliament, must minimize the emergence of speculation Accidents about the causes of aviation Regarding digital 28 accidents because statements communication about ideal related to the causes of aviation aviation accidents, according accidents in Indonesia absolutely to the author, the government fall under the authority of the must control information related National Transportation Safety to the causes and processes Committee (NTSC). of rescue and evacuation of According to the author, victims. News originating from the deadline for announcing official authorities is expected the causes of aviation accidents to reduce the likelihood of must consider the presence disinformation. of Flightradar24 and other The communication made similar applications that allow by the government and the DPR everyone to monitor all flights RI as the official authorities in the world in real time. regarding ideal aviation According to the author, digital accidents must follow three communication by the airline, main points in IATA's “always- government, and the Indonesian on” response model; consider Parliament should prioritize the content, communication flow, fulfillment of the rights of the and deadlines; coordination victims' families. with stakeholders; consider the continuity of the flight. Information submitted Closing by the government and the Discussion on the DPR RI must wait for the sustainability of the Indonesian results of the investigation by aviation industry is important the authorities investigating in post-aviation accident digital the cause of the accident. communication.