TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE FOR GUESTS MOBILITY VISUAL HEARING WITH DISABILITIES Disabilities Disabilities Disabilities Restrooms and Companion Restrooms service animals. These entrances are not Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Restrooms at the Theme Parks, designated intended to bypass waiting lines. Guests with Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Cut the wait time in easy steps: by , offer facilities designed for access by disabilities and up to five members of their or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 3 Guests with mobility disabilities. Companion- party may enter through these entrances. Device to provide supplemental audio information assisted restroom facilities, designated by The rest of the party should use the standard and narration at specific attractions and outdoor Handheld Captioning Utilizes Disney’s Handheld Enjoy popular attractions with minimal wait. , are also available at various locations queue. locations via an interactive audio menu. Device to display text at select attractions. in each Theme Park. Theme Park First Aid Dining and Shopping Locations Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated locations, designated by , have facilities Some counter-service and merchandise representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Insert your park ticket or Annual Passport into the FASTPASS® with additional space and privacy for locations have narrow queues formed by and landmarks for each area of the Theme Parks. machine and you’ll receive a FASTPASS® reminder ticket as a receipt. individuals who may need assistance railings that may be difficult for Guests using Presented in a booklet format. from a member of their party with their wheelchairs. At these locations, we suggest Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. If you have purchased Disney MaxPass service, you can reserve digital personal care needs. Companion Restrooms that a member of your party order and Disney FASTPASS® from your mobile device. are located at: transport the food, or contact a Cast Member Rental Locations Disneyland® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. for assistance. Come back during your return time and scan the same park ticket or • Buena Vista Street - First Aid entrance plaza adjacent to the Disneyland ® Kennel. • “a bug’s land” - Flik’s Fun Fair Accessible Transportation Annual Passport. The following option is available for • Cars Land - Flo’s V8 Café Guests in wheelchairs or ECVs: Guests with mobility- or queue-related assistance needs are • Paradise Gardens Park – Across Buses can accommodate various Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at select theater-type encouraged to use the Disney FASTPASS Service wherever possible. from The Little Mermaid~Ariel’s types of wheelchairs and ECVs. The Amenities and See map inside for locations indicated with . Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions Undersea Adventure standard lift size is 30" x 48". The Services for use to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member • Pacific Wharf - near Lucky Fortune wheelchair or ECV must fit the lift without at the Park next to Oswald’s Filling Station on Buena Vista at the attraction for assistance. Lockers Rentals available both inside Picnic Area A picnic area is located Cookery being forced and be securely fastened in Street and near the Guest Information Board in Written Aids Packets containing dialogue, narrations, and outside the Parks. west of the Disneyland ® Park Main Auxiliary Entrance Limitations Some the restraints. We recommend that Guests Carthay Circle. flashlights, pen and paper are available at or near performance Entrance for your convenience. We request using ECVs transfer to a bus seat while Smoking For the comfort of all attractions have auxiliary entrances for areas or entrances for most shows and attractions. that no food or beverage be brought inside Guests with mobility disabilities or with onboard. our Guests, smoking is allowed in either Theme Park. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified designated areas only. At Disney California Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Adventure the smoking location can be found Disneyland Kennel Club Located Disney Check Look for this symbol at various locations on kids’ meals and other basis at the rental location. also obtain information, including parade & show Sign Language Interpretation near Grizzly River Run in Grizzly Peak. east of the Disneyland ® Park Main items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com for times and details about restaurant menus, by calling Available at Disneyland ® Park on Mondays and Saturdays Entrance. No overnight facilities. more information. Must be 18 years of age or older to rent ECVs. ® Strollers Rentals are available in 407-827-7935. and at Disney California Adventure Park on Sundays and limited quantities. Please take all Banking ATMs are located Special Dietary Requests We offer menu selections for all of our Guests seeking RESERVATIONS MAY NOT BE MADE IN ADVANCE. Fridays. Schedules are available at Guest Relations that list Available on a same-day basis. specific interpreted show times. personal belongings with you when leaving throughout the Resort, presented by well-balanced meals, snacks and beverages, as well as those with lifestyle dining your stroller unattended. CHASE. Basic banking services and foreign requests or food allergies and intolerances. Please ask to speak with a chef upon Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted currency exchange are provided at Chamber performance schedule OR to request interpretation for other Baby Care Center ® arrival at the restaurant. hosted by Huggies of Commerce at Disney California special events and shows, call a minimum of 14 days in Located in the Pacific Wharf. Adventure® Park. advance at 714-781-4636 Option 1, Option 0. Resort Lost and Found Inquire at ® Payment Options BEYOND DISNEY CALIFORNIA ADVENTURE PARK Resort Lost and Found, located west Safety in the Park Mobility Scooters/ECVs The Disneyland® Resort accepts Please keep your speed to the walking speed of SERVICE ANIMALS of the Disneyland® Park Main Entrance. Disney® Visa® Cards, Disney Rewards Hotels/Reservations Disneyland® Hotels offer special equipment and facilities for Guests with those around you. Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Package Check Service Shop and Redemption Card, Disney Gift Card, Visa®, disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed Adjust and lower speed while maneuvering through individual with a disability, must be under the control of the owner at all times and should remain on a leash or in check your purchases for pickup later in MasterCard®, Discover®, American Express®, accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific enclosed spaces like restrooms, merchandise and a harness. Cast Members are not able to take control of service animals. the day at these locations: Elias & Company. Diners Club®, JCB®, traveler’s checks, cash to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. food and beverage locations. Service Animal Restrictions • Soarin’ Around the World Resort Hotel Guests may have purchases and Disney Dollars. Accessibility information and accommodations for the following locations: Park your device in safe locations clear from Due to the nature of some attractions, service • Guardians of the Galaxy − Mission: BREAKOUT! delivered to Bell Services for next-day pickup walkways and stairs. animals may not be permitted to ride. At these • Tuck and Roll’s Drive ‘Em Buggies Travel Tips Should your vehicle become • Disneyland ® Park Guest Services locations after 7 a.m. Certain restrictions apply. locations, please inquire with a Cast Member disabled during your visit, the Automobile • Recreation and Activities Accessibility will vary depending on the type and Evacuation Service Animal Relief Areas In the event of an evacuation, Guests may be about available options, including a rider switch Pre-Charged Battery Kiosk Club of Southern California provides location of the activity. For specific information and service options, please contact • Able to use any planter with a gate complimentary towing and flat-tire services to required to walk certain distances and navigate with a member of your party or a portable kennel. Guests have the opportunity to swap a Cast Member