Creating extraordinary places, connecting and enriching communities 2020 Responsible Business Report Westfield Miranda Responsible Business Report 2020 About this report Contents Our 2020 Responsible Business Report provides a summary of overall sustainability performance from 1 January 2020 to 31 December 2020. This report complements other documents in Visit our website to read more about our About this report 2 Scentre Group’s annual reporting suite such approach to: A message from our Chief as our Annual Financial Report, Corporate • Disclosing our management approach Executive Officer 3 Governance Statement and Modern Slavery (DMAs) 2020 Highlights 4 Statement, providing expanded disclosure • GRI Content Index External initiatives on our approach as a responsible business, and recognition 5 detailing our non-financial performance, impacts • Past reporting Our Purpose 6 and opportunities. • Our stakeholders Our Plan 6 The report is prepared in accordance with the • Case studies Strategic locations 7 Global Reporting Initiative’s (GRI) sustainability reporting guidelines: Core option. Our approach as a responsible, sustainable business 8 Indicators covering greenhouse gas emissions, Our targets 9 water, energy and waste have been externally and independently assured by EY. Our community 10 Our people 21 The scope of this report covers assets owned and operated by the Group during the reporting Our environmental impact 31 period. This report does not include the impacts Our economic performance 43 of all suppliers, service providers and retail Performance data pack 52 partners. Assurance statement 73 Contact 74 scentregroup.com/about-us/sustainability PAGE 2 Responsible Business Report 2020 A message from our Chief Executive Officer All 42 Westfield Living Centres remained open. We remained committed to our community We have made progress on our supply chain I am proud of our team who rapidly adopted initiatives and were agile in our delivery. commitments, including the introduction of our new ways of working and kept delivering for We successfully delivered the third Westfield first Modern Slavery Statement, our Supplier our customers in COVID-Safe environments. Local Heroes program and introduced new Code of Conduct and a supplier industry categories to recognise the community work database to strengthen our understanding of At the time of publication of this report – 31 focussing on crises such as the bushfire March 2021 – the Australian and New Zealand our suppliers and their needs. Our Modern economies are on their way to recovery. emergency. Slavery Statement is available online. Despite the limitations on people movement, Likewise, our people maintained their Our economic performance during 2020 was our annual customer visits were more focus on diversity and inclusion initiatives, impacted by COVID-19. We acted quickly to than 450 million. This demonstrates how delivering connection and engagement secure additional funding so that we were essential our business and brand are to our across our team on key days of significance in a strong financial position to see Scentre customers. with a focus on mental health and domestic Group through and beyond the volatile period. and family violence. Ending the year with a $771 million cash We have worked closely with government surplus, having not received any financial and industry stakeholders to support and Momentum has been maintained on our support from government nor raising equity apply COVID-Safe protocols to our industry environmental pillar and we announced and business so that our communities our target to achieve net zero emissions by from our securityholders, has been a pleasing Faced with the COVID-19 continue to feel safe when they visit us. 2030 across our wholly-owned portfolio. outcome given the unprecedented operating environment. pandemic disruption of 2020, The cash flow shock of the pandemic on our We have agreed a pathway to achieve this we were steadfast in leading small to medium sized retailers was severe. and key initiatives are summarised in this The targets outlined on page 9 are embedded report. We are encouraged by our ability to into the initiatives that form our responsible our business with a responsible We led the development of a voluntary code achieve our emissions intensity target five business scorecard and govern key business mindset. It helped us of conduct which was designed to target appropriate assistance and support for small years ahead of its original date and will be milestones for 2021. The leadership team is to stay focused on the issues to medium sized retailers (SMEs). The Code resetting this target in 2021. We committed accountable for delivering these initiatives that matter most to our business was mandated by governments throughout to the Task Force for Climate-related so we can continue to fulfil Our Purpose: for the long-term, which are Australia and we voluntarily applied these Financial Disclosures and our annual report creating extraordinary places, connecting and and Climate resilience section on pages consistent with the four pillars principles to our New Zealand SMEs. This enriching communities. meant we were directly supporting rental 38–42 provide more detail on how we are of our Sustainable Business relief, something no other industry has addressing the recommendations. We have Framework: our community, equalled throughout the pandemic. By improved our performance on key investor people, environment and year-end, we had reached commercial surveys, moving into the leadership band of Peter Allen economic performance. arrangements with 94 per cent of the retail Carbon Disclosure Project with an A- score brands across our portfolio including 2,456 and recognised as a Sector Leader for Chief Executive Officer SME retailers in line with the Code. Development by GRESB. 31 March 2021 scentregroup.com/about-us/sustainability PAGE 3 Responsible Business Report 2020 2020 Highlights Open $1.26 million Connected >450 million Our Community Westfield Living Centres donated to Westfield Local more than 590 retail partners customer visits and maintained remained open and accessible Heroes for programs that benefit with customers at the height of high levels of community trust in to support our customers and our local communities. COVID-19 restrictions through our health and safety protocols. communities. the trial of a new drive-through contactless click + collect service called Westfield Direct. COVID-Safe Improved Committed Maintained Our People return to our primary workplaces our Bloomberg Gender Equality to our diversity and inclusion a connected and engaged from May 2020. Index score from 76.87 per strategy through virtual delivery workforce by delivering a tailored cent in 2020 to 78.76 per cent, of our initiatives and training. engagement program through above the global average of 66 stages of restrictions, alert levels per cent. and recovery. Our Achieved Reduced Leadership Global Environmental our emissions intensity target our energy use by 10 per cent band of CDP investor survey Sector Leader for Development Impact five years ahead of our original year-on-year, of which 4 per cent with an improved score of A-. in GRESB survey. target date. was continued asset operational efficiency. Our Economic Supported Zero Cash surplus First Performance our small and medium retail financial support received from $771 million for the 12-month Modern Slavery Statement partners through industry the Australian or New Zealand period, with net operating developed setting out how we development of a voluntary Governments, including the cashflows growing 95.7 per cent assess and address the risks code of conduct, which was later JobKeeper program. in the second half of the year. in our direct operations and mandated by government. We supply chain. voluntarily applied the code to our New Zealand SME retailers. scentregroup.com/about-us/sustainability PAGE 4 Responsible Business Report 2020 External initiatives and recognition Copyright ©2020 Sustainalytics. All rights reserved. CARINDALE FOR DESIGN AND AS BUILT This 2020 Responsible Business Report contains information developed by Sustainalytics (www. SCENTRE SHOPPING CENTRE MANAGEMENT SCENTRE SHOPPING CENTRE MANAGEMENT (QLD) PTY LTD (QLD) PTY LTD sustainalytics.com). Such information and data are Achieved 6 star NABERS Energy Achieved 3.5 star NABERS Water rating for Westfield Coomera Westfield Coomera proprietary of Sustainalytics and/or its third party 103 Foxwell Road 103 Foxwell Road suppliers (Third Party Data) and are provided for COOMERA QLD 4209 COOMERA QLD 4209 informational purposes only. They do not constitute Rating valid until Rating valid until an endorsement of any product or project, nor an June 2021 June 2021 investment advice and are not warranted to be complete, timely, accurate or suitable for a particular NABERS is a national initiative managed by the New South Wales Government - Department of Planning, Industry and NABERS is a national initiative managed by the New South Wales Government - Department of Planning, Industry and Environment on behalf of the Commonwealth, State and Territory Governments. This NABERS Rating is based on operational Environment on behalf of the Commonwealth, State and Territory Governments. This NABERS Rating is based on operational purpose. Their use is subject to conditions available and quantitative data collected for the rated site. More stars indicate better performance and environmental outcomes. and quantitative data