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Some images in help content are examples only. You can also read this help on your phone at Settings > Help. Moto G9 Power iii Contents Set up phone 1 About your hardware 1 Insert and remove SIM and SD cards 3 Copy data from old phone 5 Set up voicemail 7 Set up email 7 Prepare for emergencies 8 Make it yours 10 Learn the basics 11 About your home screen 11 About your lock screen 11 New to Android? 13 If this is your first smartphone 13 If you had an iPhone 14 About your Google account 15 Status bar icons 16 Phone terms you should know 20 Get around on your phone 22 Learn gestures 22 Move between apps and screens 23 Use quick settings 24 Turn screen off and on 26 Adjust volumes 27 Frequently used tools 29 Turn flashlight on and off 29 Take screenshots 29 Control phone with your voice 30 Get directions to a location 31 Use clock and weather widget 32 Manage time spent on your phone 34 Work with text 37 Use onscreen keyboard 37 Cut, copy, paste text 38 Use voice typing 39 Fill in forms automatically 39 Personalize your phone 40 Home screen 40 Change wallpaper 40 Customize your Favorites tray 40 Moto G9 Power iv Add widgets, shortcuts, or folders 41 Remove widgets, shortcuts, or folders 43 Remake your home screen with launchers 43 Lock screen 45 Use a screen saver 45 Sounds 46 Set ringtones 46 Enhance sound 47 Avoid interruptions with Do Not Disturb 48 Stop phone from speaking 51 Other sound settings 53 Silence “Hello Moto” during power up 53 Turn off charging sounds 53 Apps 54 About your apps 54 View two apps on screen 58 View notifications 59 About Moto experiences 60 Enhance your gaming 61 Manage your apps 64 Install or update apps 64 Manage or delete apps 66 Protect against harmful apps 68 Search and browse 69 Search the web 69 Search your phone 71 Browse websites 72 Text messaging 74 About text and multimedia messages 74 Read, send, manage text messages 74 Add attachments 76 Save attachments from text message 77 Turn group messaging on or off 78 Change default messaging app 78 Control notifications for text messages 78 Change text message reply to incoming calls 79 Get text messages on your computer 79 Email 81 Read, send, manage emails 81 View email attachments 82 Preview inboxes from home screen 83 Moto G9 Power v Add email signature 83 Control email notifications 83 Calendar app 85 About the calendar 85 Find calendar events 85 Create and manage events 86 Control notifications for calendar events 86 Clock app 88 Set alarms 88 Use timer or stopwatch 88 Set date and time 90 Photos app 91 Share photos and videos 91 Upload photos and videos 91 Calls, contacts, voicemail 93 Phone calls 93 Answer calls 93 Make calls 94 During a call 95 Make video calls 97 Make conference calls 97 Block calls and texts 97 Turn call waiting on and off 98 View and delete call history 99 Make emergency call from locked phone 100 Contacts 101 Add contacts 101 Edit or delete contacts 102 Star your favorite contacts 103 Sort contacts 103 Share contacts 104 Voicemail 106 Use voicemail 106 Send all calls from contact to voicemail 107 Music 108 Listen to music 108 Transfer music files 109 Connect a MIDI device 110 Battery 111 Charge phone 111 Moto G9 Power vi Extend battery life 111 Use Battery Saver mode 112 Show battery percentage in status bar 113 Storage 114 About storage options 114 Manage phone storage 114 Manage SD card 115 Find downloaded files 116 Recover recently deleted files 117 Upload music to cloud 117 Upload photos and videos 117 Scan documents and make copies 118 Network and internet 120 Connect to Wi‑Fi networks 120 Use Airplane mode 121 Control data usage 122 Share your internet connection 123 Connect to VPNs 125 Connected devices 127 Connect with Bluetooth™ 127 Connect with Wi-Fi Direct 129 Tap & pay with NFC 129 Share or receive with NFC 130 Cast screen or media to TV 131 Transfer files between phone and computer (USB) 132 Print from your phone 134 About wireless sharing 135 Other settings 138 Apps & notifications 138 Change app settings 138 Choose how apps notify you 139 Display 142 Adjust screen brightness 142 Adjust screen colors at night 142 Change display style 142 Set Dark theme 143 Show apps full screen 143 See Peek Display notifications 144 Change screen timeout 145 Stop automatic rotation 145 Choose color mode 146 Change font and display size 146 Moto G9 Power vii Set lock screen preferences 146 Adjust screenshot settings 147 Location 148 Use location services 148 Security 149 About security 149 Protect against harmful apps 150 Be ready to find a lost phone 150 Lock and unlock phone 151 Set screen lock 151 Adjust lock options 152 Unlock with trusted devices 152 Unlock with your face 153 Unlock at trusted places 155 Keep phone unlocked while it's on you 156 Use fingerprint security 156 Pin your screen 158 Lock SIM card 159 Accounts 160 Add or remove accounts 160 Sync apps with your Google account 161 Manage information in your Google account 162 Accessibility settings 163 Visual assistance 163 Hearing assistance 165 Dexterity assistance 167 Use accessibility shortcuts 168 System 169 Languages & input 169 Customize the keyboard 169 Use multiple languages 170 Open apps faster with Adaptive performance 171 Gestures 172 Customize Power button gesture 172 Change System navigation 172 Swipe fingerprint for notifications 172 Turn flashlight on and off 172 Twist phone to open camera 173 Back up phone 173 Users and guests 175 Moto G9 Power viii Share your phone 175 Add, modify, remove users 176 Add or delete guest 177 About phone 178 Record your IMEI number 178 Find legal and product information 178 Fix a problem 179 Hardware issues 179 Phone is slow or unstable 179 Phone feels warm or hot 179 Phone won't turn on 180 Phone restarts or crashes 180 Screen is frozen or won't respond 181 Screen displays wrong colors 181 SD card problems 182 Call and SIM issues 185 Problems making/receiving calls 185 Problems during calls 187 Battery issues 190 Charging problems 190 Battery drains too fast 190 Bluetooth, Wi-Fi, USB issues 191 Bluetooth problems 191 Wi-Fi problems 193 Can't transfer files or connect to computer 194 Account and sign-in issues 195 Forgot unlock code 195 Can't sign in to Google 195 Account sync issues 195 App issues 197 App or widget problems 197 Camera problems 198 Messaging problems 199 Gmail problems 201 Play Store problems 201 Maintenance procedures 202 Update Android software 202 Reset Wi-Fi, cellular data, and Bluetooth 202 Reset phone 203 Get more help 204 Set up phone 1 About your hardware Hardware diagram 1. Google Assistant button 2. Tray for SIM and SD card 3. Front camera (To learn more, read help in Camera app.) 4. Proximity sensor 5. Microphone 6. Earpiece 7. Headset jack 8. Volume up/down button 9. Power button Set up phone 2 1. Depth camera (To learn more, read help in Camera app.) 2. Main camera 3. LED flash 4. Macro camera 5. Fingerprint sensor 6. Microphone 7. USB-C port for charging, transferring files, sharing connection with tethered devices. 8. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces. • If the screen gets drops of liquid on it, wipe it with a clean, dry cloth. To disinfect your phone: • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers. • Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and avoid spraying cleaners directly on the screen. The CDC advises to clean and disinfect frequently touched surfaces daily. Set up phone 3 Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 128 GB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.