US BBB 2013 Statistics Sorted by Industry Rank by Industry Classification Inquiries Rank by Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Complaints Totals 123,188,182 885,845 689,601 78% 172,802 20% 23,442 2.65% Abrasives 3,573 1,971 7 2,480 2 29% 5 71% 0 0.00% Absorbents 273 3,895 0 3,965 0 0% 0 0% 0 0.00% Abstracters 2,291 2,320 8 2,400 0 0% 4 50% 4 50.00% Access Control Systems 700 3,271 4 2,821 2 50% 1 25% 1 25.00% Accident Reconstruction Service 1,903 2,472 5 2,696 3 60% 2 40% 0 0.00% Accordions 310 3,819 1 3,547 1 100% 0 0% 0 0.00% Accountants 93,768 237 165 611 97 59% 67 41% 1 0.61% Accountants - Certified Public 248,689 86 207 514 145 70% 59 29% 3 1.45% Accounting - Forensic 2,341 2,305 3 2,998 0 0% 3 100% 0 0.00% Accounting & Bookkeeping Machines 1,735 2,542 4 2,821 3 75% 1 25% 0 0.00% Accounting Services 40,233 496 109 788 69 63% 33 30% 7 6.42% Accumulators 2,148 2,372 15 1,962 7 47% 8 53% 0 0.00% Acid Proof Equipment & Materials 91 4,412 0 3,965 0 0% 0 0% 0 0.00% Acids 279 3,875 1 3,547 1 100% 0 0% 0 0.00% Acoustical Ceiling Removal 307 3,825 1 3,547 0 0% 1 100% 0 0.00% Acoustical Consultants 3,235 2,061 2 3,218 1 50% 1 50% 0 0.00% Acoustical Materials 1,584 2,624 0 3,965 0 0% 0 0% 0 0.00% Acting & Voice Over Training 645 3,327 1 3,547 1 100% 0 0% 0 0.00% Actuaries 659 3,313 0 3,965 0 0% 0 0% 0 0.00% Acupressure 386 3,679 2 3,218 0 0% 0 0% 2 100.00% Acupuncturists 12,337 1,097 14 1,995 11 79% 3 21% 0 0.00% Ad Word Sponsorship 16 4,848 0 3,965 0 0% 0 0% 0 0.00% Addressing Machines & Supplies 70 4,504 0 3,965 0 0% 0 0% 0 0.00% Addressing Plate Service 242 3,970 1 3,547 0 0% 1 100% 0 0.00% Adhesives & Glues 2,234 2,343 5 2,696 4 80% 1 20% 0 0.00% Adhesives & Gluing Equipment 247 3,962 0 3,965 0 0% 0 0% 0 0.00% Adjusters 20,080 821 47 1,209 31 66% 15 32% 1 2.13% Adjusters - Public 10,985 1,165 45 1,240 39 87% 4 9% 2 4.44% Administrative Services 27,855 640 97 842 87 90% 9 9% 1 1.03% Administrators - Class Action Settlement 5,052 1,715 20 1,753 14 70% 5 25% 1 5.00% Adoption Services 28,747 627 26 1,567 20 77% 5 19% 1 3.85% Adult & Continuing Education 26,829 662 78 966 59 76% 17 22% 2 2.56% Adult Entertainment 28,250 632 139 686 69 50% 63 45% 7 5.04% Adult Foster Care 379 3,690 1 3,547 1 100% 0 0% 0 0.00% Adult Novelties 13,694 1,048 76 978 51 67% 24 32% 1 1.32% Advance Fee Brokers 97,633 228 1,227 143 110 9% 556 45% 561 45.72% Advertising - Aerial 517 3,489 10 2,236 2 20% 6 60% 2 20.00% Advertising - Checking Service 1,352 2,755 0 3,965 0 0% 0 0% 0 0.00% Advertising - Direct Mail 61,088 364 778 210 654 84% 113 15% 11 1.41% Advertising - Directory & Guide 54,220 401 2,179 80 1,695 78% 461 21% 23 1.06% Advertising - Indoor 1,292 2,792 9 2,318 6 67% 3 33% 0 0.00% Advertising - Internet 70,797 319 263 437 197 75% 57 22% 9 3.42% Advertising - Mobile 22,169 776 119 748 109 92% 5 4% 5 4.20% Advertising - Motion Picture 206 4,074 2 3,218 2 100% 0 0% 0 0.00% Advertising - Newspaper 9,660 1,251 41 1,279 28 68% 6 15% 7 17.07% Advertising - Outdoor 9,116 1,284 16 1,918 7 44% 9 56% 0 0.00% Advertising - Periodical 3,580 1,970 46 1,222 12 26% 32 70% 2 4.35% Advertising - Radio 5,705 1,610 38 1,320 34 89% 4 11% 0 0.00% Advertising - Shoppers Guides 3,732 1,938 31 1,443 8 26% 19 61% 4 12.90% Advertising - Telephone 6,205 1,538 67 1,037 31 46% 28 42% 8 11.94% Advertising - Television 7,588 1,398 19 1,779 15 79% 4 21% 0 0.00% Advertising - Transit &Transportation 1,259 2,820 1 3,547 1 100% 0 0% 0 0.00% Advertising - Vinyl Phone Book Covers 842 3,115 2 3,218 2 100% 0 0% 0 0.00% Advertising Agencies & Counselors 175,252 125 718 228 436 61% 252 35% 30 4.18% Advertising Specialties 98,846 223 785 208 571 73% 194 25% 20 2.55% Aerial Applicators 653 3,320 7 2,480 3 43% 4 57% 0 0.00% Aerial Lift - Repair & Maintenance 96 4,392 0 3,965 0 0% 0 0% 0 0.00% Aerial Patrol & Inspection Service 268 3,909 1 3,547 1 100% 0 0% 0 0.00% Aerosols 50 4,617 0 3,965 0 0% 0 0% 0 0.00% Aerospace Industries 4,011 1,878 1 3,547 0 0% 1 100% 0 0.00% Aerospace Research & Development 1,139 2,899 0 3,965 0 0% 0 0% 0 0.00% Agates 11 4,902 0 3,965 0 0% 0 0% 0 0.00% Agricultural Consultants 2,622 2,210 2 3,218 1 50% 1 50% 0 0.00% Agricultural Services 11,942 1,120 7 2,480 4 57% 2 29% 1 14.29% Agricultural Waste Management 649 3,324 11 2,176 4 36% 7 64% 0 0.00% Aids Research & Clinics 1,713 2,556 5 2,696 5 100% 0 0% 0 0.00% Air Ambulance Service 6,423 1,517 11 2,176 9 82% 1 9% 1 9.09% Air Balancing 1,452 2,694 4 2,821 3 75% 0 0% 1 25.00% Air Brushes 448 3,588 0 3,965 0 0% 0 0% 0 0.00% US BBB 2013 Statistics Sorted by Industry Rank by Industry Classification Inquiries Rank by Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Complaints Air Cargo & Package Express Service 6,719 1,484 46 1,222 13 28% 32 70% 1 2.17% Air Compressors 994 3,005 10 2,236 1 10% 8 80% 1 10.00% Air conditioning & Heating Contractors - Commercial 58,506 380 158 622 99 63% 53 34% 6 3.80% Air conditioning & Heating Contractors - Residential 172,936 127 684 235 421 62% 242 35% 21 3.07% Air Conditioning Contractors & Systems 1,026,265 17 3,230 47 2,589 80% 589 18% 52 1.61% Air Conditioning Equipment - Room Units 5,794 1,597 14 1,995 8 57% 4 29% 2 14.29% Air Conditioning Repair 52,723 413 185 564 104 56% 74 40% 7 3.78% Air Conditioning Supplies & Parts 15,906 961 81 942 62 77% 19 23% 0 0.00% Air Conditioning Systems - Cleaning 7,283 1,424 68 1,031 37 54% 30 44% 1 1.47% Air Courier Service 1,167 2,874 7 2,480 1 14% 4 57% 2 28.57% Air Curtains & Screens 124 4,287 1 3,547 1 100% 0 0% 0 0.00% Air Duct Cleaning 90,939 243 737 215 393 53% 283 38% 61 8.28% Air Duct Restoration 724 3,240 12 2,109 2 17% 9 75% 1 8.33% Air Duct Systems 189 4,110 2 3,218 0 0% 2 100% 0 0.00% Air Flight Attendants 233 3,997 2 3,218 1 50% 1 50% 0 0.00% Air Fragrances 2,087 2,388 13 2,053 5 38% 7 54% 1 7.69% Air Motors 23 4,789 0 3,965 0 0% 0 0% 0 0.00% Air Pollution Control 1,287 2,796 4 2,821 3 75% 1 25% 0 0.00% Air Pollution Measuring Equipment & Service 240 3,979 2 3,218 1 50% 1 50% 0 0.00% Air Pollution Measuring Service 284 3,867 0 3,965 0 0% 0 0% 0 0.00% Air Purifying & Cleaning Systems & Equipment 71,535 318 236 471 179 76% 41 17% 16 6.78% Air Quality Service 9,471 1,264 18 1,818 12 67% 5 28% 1 5.56% Air Sealing 34 4,700 0 3,965 0 0% 0 0% 0 0.00% Aircraft & Aircraft Equipment - Testing 1,190 2,855 3 2,998 1 33% 2 67% 0 0.00% Aircraft Brokers 703 3,266 0 3,965 0 0% 0 0% 0 0.00% Aircraft Charter, Rental & Lease 12,436 1,090 24 1,625 14 58% 10 42% 0 0.00% Aircraft Cleaning 289 3,857 0 3,965 0 0% 0 0% 0 0.00% Aircraft Dealers 3,904 1,902 3 2,998 1 33% 2 67% 0 0.00% Aircraft Engines 1,592 2,619 3 2,998 2 67% 1 33% 0 0.00% Aircraft Ferrying & Transporting Service 793 3,171 1 3,547 0 0% 1 100% 0 0.00% Aircraft Fixed Based Operator 62 4,545 0 3,965 0 0% 0 0% 0 0.00% Aircraft Ground Support & Service Equipment 873 3,091 1 3,547 0 0% 1 100% 0 0.00% Aircraft Hangar Construction 105 4,358 0 3,965 0 0% 0 0% 0 0.00% Aircraft Instruments 981 3,011 0 3,965 0 0% 0 0% 0 0.00% Aircraft Manufacturers 2,117 2,381 2 3,218 1 50% 1 50% 0 0.00% Aircraft Parts & Supplies 9,254 1,276 54 1,133 32 59% 21 39% 1 1.85% Aircraft Rebuilding 534 3,469 2 3,218 2 100% 0 0% 0 0.00% Aircraft Salvage 136 4,245 0 3,965 0 0% 0 0% 0 0.00% Aircraft Schools 4,429 1,806 12 2,109 9 75% 3 25% 0 0.00% Aircraft Servicing & Maintenance 8,849 1,301 11 2,176 9 82% 0 0% 2 18.18% Aircraft Storage 309 3,821 1 3,547 1 100% 0 0% 0 0.00% Aircraft Upholsterers 429 3,603 0 3,965 0 0% 0 0% 0 0.00% Airlines 36,197 540 5,721 23 5,114 89% 583 10% 24 0.42% Airlines - Ticket Agencies 7,962 1,368 89 889 78 88% 8 9% 3 3.37% Airlines - Training Schools 2,863 2,152 7 2,480 6 86% 1 14% 0 0.00% Airport Designers 35 4,693 1 3,547 0 0% 1 100% 0 0.00% Airport Equipment & Supplies 541 3,461 1 3,547 0 0% 1 100% 0 0.00% Airport Parking Reservations 4,437 1,804 42 1,266 23 55% 17 40% 2 4.76% Airport Transportation 14,000 1,034 131 711 99 76% 30 23% 2 1.53% Airports 2,332 2,307 16 1,918 12 75% 3 19% 1 6.25% Albums 630 3,340 5 2,696 1 20% 4 80% 0 0.00% Alcoholism Info & Treatment Centers 14,538 1,018 34 1,398 20 59% 14 41% 0 0.00% Alfalfa & Alfalfa Products 166 4,158 2 3,218 1 50% 1 50% 0 0.00% Alloys 360 3,721 0 3,965 0 0% 0 0% 0 0.00% All-Terrain Vehicles 30,756 605 135 698 66 49% 64 47% 5 3.70% Alterations - Clothing 25,945 684 152 647 78 51% 72 47% 2 1.32% Alternative Medicine 12,473 1,088 65 1,045 45 69% 19 29% 1 1.54% Alternators & Generators - Auto Repair 5,144 1,698 34 1,398 23 68% 10 29% 1 2.94% Alternators & Generators - Retail 2,788 2,172 23 1,648 5 22% 18 78% 0 0.00% Aluminum 4,455 1,798 11 2,176 6 55% 5 45% 0 0.00% Aluminum Fabricators 12,967 1,075 29 1,487 20 69% 9 31% 0 0.00% Aluminum Products 4,491 1,792 9 2,318 7 78% 2 22% 0 0.00% Alzheimer Care, Information & Treatment 558 3,436 1 3,547 1 100% 0 0% 0 0.00% Ambulance Service 39,353 508 206 519 171 83% 34 17% 1 0.49% Ambulances & Hearses 452 3,583 2 3,218 2 100% 0 0% 0 0.00% Ammonia 14 4,872 0 3,965 0 0% 0 0% 0 0.00% Ammunition 21,584 789 207 514 132 64% 73 35% 2 0.97% Ammunition & Reload Equipment & Supplies 9,519 1,259 119 748 110 92% 8 7% 1 0.84% Ammunition Reloading 2,020 2,410 8 2,400 4 50% 4 50% 0 0.00% Amplifiers 1,740 2,538 34 1,398 4 12% 30 88% 0 0.00% US BBB 2013 Statistics Sorted by Industry Rank by Industry Classification Inquiries Rank by Inquiries Complaints Cmpls Settled % Cmpls Not Settled % Cmpls Unable to Pursue % Complaints Amusement Devices 3,832 1,918 14 1,995 10 71% 4 29% 0 0.00% Amusement Park Equipment 1,323 2,771 4 2,821 2 50% 2 50% 0 0.00% Amusement