ShoreTel 11 ShoreTel Communicator for Windows Guide USER GUIDES RELEASE 11 Document and Software Copyrights Copyright © 1998–2010 by ShoreTel, inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors. Trademarks ShoreCare, ShoreWare, and ShoreGear are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShoreTel, ShorePhone, Office Anywhere and ShoreTel Smart, are trademarks of ShoreTel, Inc. in the United States and/or other countries. Microsoft, Windows, Windows NT, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. VxWorks is a trademark of Wind River Systems. All other copyrights and trademarks herein are the property of their respective owners. Patents This product is covered by one or more of the following patents: United States patent 6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,379,540, and United States patent 7,386,114. ShoreTel, Inc. All rights reserved. ShoreTel, Inc. All rights reserved. Version Information ShoreTel Communicator for Windows Guide Release 11 Part Number: 800-1391-01 Version CR-3 Date: August 26, 2010 Company Contact Information ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California 94085 (408) 331-3300 (408) 331-3333 fax Table of Contents CHAPTER 1 INTRODUCTION. 11 ShoreTel Communicator for Windows . 11 ShoreTel Communicator Access Levels . 11 System Requirements . 13 Operating Systems . 13 Hardware Requirements . 14 Video Requirements. 14 CHAPTER 2 GETTING STARTED . 15 Introduction . 15 Installation . .15 Normal Installation . 15 64-bit Platform Support . 16 Access to ShoreTel Communicator . 16 Starting ShoreTel Communicator . 16 Exiting ShoreTel Communicator. 17 Closing and Opening ShoreTel Communicator. 17 Active Directory Integration . 18 Initial Configuration . 18 Logging into ShoreTel Communicator . 18 User Name – Telephony Options panel. 18 Usage Preferences . 19 Language Selection. 19 Sound Preferences . 19 Configuring the External Number Prefix . 20 CHAPTER 3 ACCESSING SHORETEL COMMUNICATOR . 21 ShoreTel Communicator Windows . 21 Window Types. 21 Main Window . 21 Satellite Window . 22 Alerts . 22 Window Components . 23 Application Button. 23 Main Menu. 23 Assignment Bar . 24 Toolbars. 24 QuickDialer . 24 Active Call Area and Call Cells . 26 Content Area . 27 Status Bar . 27 Manipulating ShoreTel Communicator Windows. 27 Separating Windows . 27 Combining Two Satellite Windows. 27 Moving a Satellite Window into the Main Window . 31 ShoreTel 11 3 ShoreTel Communicator for Windows Viewing Modes . 32 Normal Mode . 32 Miniature . 32 Docked . 32 System Tray . 33 Viewers . .34 Toolbar Customization . 35 CHAPTER 4 VOICE CALLS . 37 Introduction . 37 Extension Assignment. 37 Primary Device. 37 SoftPhone. 38 Extension Assignment . 38 Description . 38 Activating Extension Assignment . ..