Portraits2011 ANNUAL REPORT MESSAGE FROM Norbert Dentressangle, Chairman of the Supervisory Board. INTERVIEW WITH François Bertreau, CEO “A year of changes for our Group” and “Logistics – central to our performance”. “Transport’s continued push for expansion” by Hervé Montjotin, Executive Vice President, responsible for the Transport Division. “Our Freight Forwarding business has gained critical mass and broken even” by Guillaume Col, MD of the Freight Forwarding Division. ANALYSIS BY Patrick Bataillard, CFO: “Our sound balance sheet represents a major asset, which will able us to ensure long-term growth.” Key developments for TRANSPORT, LOGISTICS AND FREIGHT FORWARDING. Transporte – Logística – Freight Forwarding Reinforcing our international 2011 ANNUAL REPORT 02 profile Para todos sus desafíos, Norbert Dentressangle, Chairman of the CONTENTS ¡estamos listos! Supervisory Board 04 A year Su competitividad es un desafío diario. Sea cual sea el of changes tamaño de su empresa o su sector de actividad, nosotros François Bertreau, le apoyamos con soluciones personalizadas y sostenibles en CEO todas las etapas de su cadena de suministro, tanto en España como en el mercado internacional. Tenemos un objetivo: hacer que el 06 Thirty-three years of growth transporte y la logística sean su ventaja competitiva. People at the heart Acercamos las personas 08 of our performance a sus sueños TRANSPORT: 10 Our continued 2011 Overview 12 push for expansion 2011 Key developments P. 13,16 and 17 Reducing greenhouse gas emissions P. 14 Risk prevention and road safety P. 18 2011 Overview P. 19 LOGISTICS: Central to our performance 20 2011 Key developments P. 21, 24 and 26 Temperature controlled logistics P. 22 E-commerce expertise P. 25 2011 Overview P. 27 FREIGHT FORWARDING: Critical mass 28 and breaking even 2011 Key developments P. 29 Door-to-door service P. 30 The on-going integration of APC Beijing International in China P. 31 2011 Panorama P. 33 En Castilla y León, con nosotros, puede marcar la diferencia: Sound financial 34 fundamentals Ř7HO Patrick Bataillard, CFO Ř7HO Ř(PDLODWHQFLRQFOLHQWH# norbert-dentressangle.com www.norbert-dentressangle.es 2 Finally, in 2011, Norbert Dentressangle reduced THE SUPERVISORY BOARD its sensitivity to market effects and the impact Norbert Dentressangle 2011 of macro-economic trends, by moving into new continents and geographical zones, where economic growth is also expected to be stronger than in Europe. By the close of 2011, our group had achieved NORBERT DENTRESSANGLE HAS its medium-term goal of becoming a world leader in the fields of Transport, Logistics and Freight Forwarding. REINFORCED ITS INTERNATIONAL This achievement resulted from accepting Evelyne Dentressangle Henri Lachmann the challenge, first taken on by Norbert Dentressangle when the company was first Vice-ChairwomanVice Chairwoman of the Supervisory Chairman of the Supervisory Board Board of Norbert Dentressangle of Schneider Electric SA DIMENSION AND BROADENED founded, of becoming and remaining a first-rate ITS RANGE OF SERVICES OUR GROUP IS ACHIEVING The Norbert Dentressangle - Our brand: international growth has can be seen working effectively enabled us to raise the profile of our and flexibly at international level. ITS GOAL OF BECOMING teams took full advantage of brand, which has now acquired a new A WORLD LEADER IN THE the impetus generated in 2010, status by going beyond its “traditional” and achieved a new and European range; FIELDS OF TRANSPORT, - Our bi-cultural French-British profile LOGISTICS AND FREIGHT important stage of means that we now have a very strong development in 2011. market position in the UK, where FORWARDING Vincent Ménez Jean-Luc Poumarède we have almost the same number MD of DentressangleDentressangleI Initiativesnitiatives Throughout 2011, Norbert of employees as our workforce in Investor and director of the personal services company To Do Today Dentressangle continued to grow its France. For the group, France and the and wealth management advisor strong international dimension, based UK represent two solid geographical supply chain management partner. This requires on its presence in 23 countries footholds in Europe, which provide us us to understand the immediate and future and 3 continents, and developed with an unusual and, certainly, unique challenges facing our existing and potential an even wider range of Transport, profile within our sector; customers, in order to support them with all their Logistics and Freight Forwarding developments. services. This challenge is ambitious but central to The group’s profile has evolved, but its the motivation of our teams. It is also the only fundamentals remain the same. During IN 2011, OUR TEAMS possible strategy when it comes to continuously the financial year 2011, our group once ENABLED THE making the most of our investments, as well again achieved excellent operational as our high quality human resources and their performance – strong business growth GROUP TO ENTER A Bruno Rousset commitment. The route taken by Norbert and improved profitability in all areas François-Marie Valentin NEW KEY STAGE IN Dentressangle over the last 33 years, combined of expertise – whilst reinforcing its FoundingFounding ChairmanChairman of AprilApril GroupGroup with the rapid but controlled growth seen in and Founding Chairman of the Evolem Director of SICAV Actions financial situation. This included careful ITS DEVELOPMENT and CSPS pension fund trustee recent years and the spectacular growth capital investment fund management of its net financial debt. of 2011, reinforces my confidence in our In my view, 2011 saw a number of key group’s ability to continue to meet this developments, which are major factors in terms of ensuring the long-term - Our development challenge. growth of our group: model: our decentralised « Norbert Dentressangle - Our human resources: regular organisation, based on the is admired for its meetings with our employees enabled commitment shown by Norbert exemplary development Dentressangle me to measure the extent to which the “entrepreneurial all over the world. Chairman of the By joining its supervisory we further reinforced our talents and managers” at the Supervisory Board board, I wish to provide potentials in 2011, and underlined helm of our additional expertise, how crucial this will be for the future; business units, drawing upon my Pierre-André Martel international business Jean-Bernard Lafonta acumen. » Founding Chairman of the Caravelle Chairman of HLD Associés company (died on 17/07/2011) 4 5 THE EXECUTIVE BOARD THE EXECUTIVE BOARD Norbert Dentressangle 2011 Norbert Dentressangle 2011 2011 - A YEAR Our vision for 2012 Which assets give Norbert Dentressangle an edge on the international market? Within an uncertain OF CHANGES macroeconomic context, First of all, our decentralised organisation and strong entrepreneurial particularly in Europe, and faced culture promote responsiveness and with the lack of visibility affecting FOR NORBERT its customers’ activities, Norbert efficiency. Norbert Dentressangle has Dentressangle has to count on 460 sites, each of which has its own its own responsiveness manager and dedicated team. and ability to adapt. DENTRESSANGLE This organisation guarantees flexibility Our assets give us an edge: a sound and comprehensive range and makes it possible for us to adjust of services, motivated and dynamic teams, an international presence, our resources at any time to the needs a diverse customer portfolio, and rigorous management. of the market and our customers. As visibility is reduced, let us remain close to our teams and to our Then, our wide-ranging customer base customers and be quick to respond. is an asset: we are present in all sectors How does the 2011 balance sheet How did the group benefit from the of the economy, with a comprehensive look for Norbert Dentressangle? acquisitions undertaken in 2011? range of services for Transport, In 2011, we moved into a new and The acquisition of British Logistics and Freight Forwarding. at all times, to supporting and helping in partnership with the Ares professional important stage in our development company TDG, in April 2011, Last but not least, our size obviously our colleagues develop as part of the integration association. Our goal is to by maintaining a high growth rate enabled us to accelerate our represents a significant asset. However, company, regardless of their level of provide people in difficult situations, for our business and reinforcing our development in all our areas despite our rapid growth, we have been training. especially those with disabilities, international profile, with the acquisition of expertise and provided able to remain flexible and maintain In addition, in 2011 we created the with training and initial experience of TDG and APC Beijing International. us with an additional annual close relationships with our customers. social joint venture Log’Ins in France, of working in logistics. We now generate 55% of our turnover turnover of €600 million. As a responsible company, outside of France. In precise terms, the The acquisition of APC How is Norbert Norbert Dentressangle has long consolidated turnover for the financial Beijing International, Dentressangle been committed to reducing the year 2011 amounted to €3,576 million, in December, contributed continuing to environmental impact of its activities, which represents 26% growth against to the reinforcement of demonstrate its particularly in terms of transport. 2010. The year as a whole saw 5.6% our Freight Forwarding