2013 LABOR AGREEMENTS Communications Workers of America and 2013 DEPARTMENTAL AGREEMENT Article Title Page I. Recognition and Establishment of the Unit ..................... 1 II. Management Rights ........................................................ 2 Ill. Classification of Employees ............................................ 2 IV. New Job Titles ................................................................. 4 V. Basis of Compensation ................................................... 7 VI. Hours of Work .............................................................. 37 VII. Work Schedules ............................................................ 40 VIII. Exchange Time ............................................................ .42 IX. Holidays ......................................................................... 45 X. Vacations ....................................................................... 47 XI. Excused Work Days ...................................................... 55 XI!. Absences From Duty ..................................................... 58 XIII. Seniority ........................................................................ 64 XIV. Job Vacancy .................................................................. 64 XV. Promotional Pay Treatment .......................................... 70 XVI. Temporary Work in Higher Positions ............................ 72 XVII. Travel ............................................................................ 75 XVIII. Force Adjustment .......................................................... 81 XIX. Employment Terminations ............................................ 89 XX. Grievances .................................................................... 92 XXI. Union Representation .................................................... 96 XXII. Agency Shop ................................................................. 96 XXIII. Deduction of Union Dues .............................................. 97 XXiV. Notice of Promot1ons and Transfers of Union Officers, Elected Stewards, and Designated Representatives .. 99 XXV. Safety .......................................................................... 100 XXVI. Achievement Bonuses and Incentives ........................ 100 XXVII. Account Representatives, Sales Representatives, Senior Account Representatives and Cyber Representatives ......................................................... 101 XXVIII. New Products and Services ........................................ 132 XXIX. Prior Agreements ........................................................ 133 XXX. Duration ....................................................................... 133 ii 2013 AGREEMENT OF GENERAL APPLICATION Article Title Page I. Collective Bargaining Procedure ................................. 135 II. Service Interruption ..................................................... 136 Ill. Unusual Grievances .................................................... 137 IV. Grievance Mediation ................................................... 137 V. Arbitration .................................................................... 140 VI. Expedited Arbitration ................................................... 143 VII. Leaves of Absence for Union Representatives on Union Business ......................................................... 146 VIII. Pensions, Disability Benefits, and Death Benefits ...... 150 IX. Supplemental Income Protection Program ................. 151 X. Voluntary Income Protection Program ........................ 155 XL Responsible Union-Company Relationship ................ 158 XII. Nondiscrimination ........................................................ 159 XIII. Technological Change Committee .............................. 159 XIV. Common Interest Forum ............................................. 161 XV. Training/Retraining ...................................................... 164 XVI. Military Service ............................................................ 166 XVII. Outside Contracting ..................................................... 167 XVIII. Prior Agreements ........................................................ i 67 XIX. Duration ....................................................................... 168 OTHER AGREEMENTS Title Page Memorandum of Understanding Regarding Part-Time Employees ............................................................................ 169 Memorandum of Understanding Regarding Commission Splitting on Referred Accounts between Premise and Telemarketing Sales Organizations ...................................... 172 ii INDEX Page A Absences From Duty .................................................................. 58 Funerals .................................................................................. 61 Grievance Meetings ................................................................ 95 Illness Number of Waiting Days ...................................................... 62 Payment --Account and Sales Representatives ....................... 112, 113 --All Other Titles ................................................................... 63 --Senior Account and Cyber Representatives ................... 111 Jury, Witness, Voting and Election Duty ................................. 60 Leaves of Absence .................................................................. 58 Military Duty --Active ............................................................................ 63, 166 --Training and Emergency Duty .............................................. 59 Quarantine .............................................................................. 63 Account Representatives Absences From Duty ............................................................. 112 Assignment of Accounts ....................................................... 115 Automobile Allowance --Daily .................................................................................... 129 --Monthly ............................................................................... 128 Automobile Insurance ........................................................... 128 Basis of Compensation ......................................................... 103 --Account Packages Involving NYPS Activity ....................... 123 --Average Rate ...................................................................... 113 --Basic Weekly Salary Schedule ........................................... 104 --Commissions ...................................................................... 106 --Initial Training ..................................................................... 104 --Splitting on Referred Accounts ........................................... 172 Commission Advance Recovery Process ............................. 119 Commission Debit Proration ................................................. 122 Definitions ............................................................................. 101 iii Page A Account Representatives (Continued) Meai and Incidental Expense (M&iE) Per Diem ................... 126 Miscellaneous Provisions ...................................................... 123 Reimbursement of Expenses ................................................ 126 Wage Progression ................................................................. 105 Achievement Bonuses and Incentives ..................................... 100 Active Duty in Armed Forces .................................................... 166 Agency Shop .............................................................................. 96 Agreement of General Application ........................................... 135 Arbitration Expedited .............................................................................. 143 Regular .................................................................................. 140 Assigned Overtime ..................................................................... 39 Assignment of Nonworking Days ............................................... 39 Authorization for Union Dues ..................................................... 97 Authorized Holidays ............................................................. 10, 45 Automobile Mileage Expense ....................................... 76, 80, 129 B Basis of Compensation ................................................................ 7 Bilingual Differential .................................................................... 73 c Callout Time ............................................................................... 39 Carfare Payments ...................................................................... 40 Commission Advance Recovery Process ................................ 119 Christmas Week ......................................................................... 58 Classification Differentials (See Temporary Work in Higher Positions) ............................ 72 iv Page c Classification of Employees Regular Employees ................................................................... 2 Temporary Employees .............................................................. 2 Occasional Employees ............................................................. 2 Full-Time Employees ................................................................ 3 Part-Time Employees ................................................................ 3 Close Relative ............................................................................ 61 Collective Bargaining Procedure