Staffordshire Care and Support Services Directory 2015 STAFFORDSHIRE MOORLANDS STOKE ON TRENT NEWCASTLE UNDERLYME EAST STAFFORDSHIRE STAFFORD SOUTH EAST STAFFORDSHIRE CANNOCK CHASE SOUTH STAFFORDSHIRE LICHFIELD TAMWORTH The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with www.carechoices.co.uk www.staffordshire.gov.uk • www.staffordshirecares.info The Home Care Specialists Live-in Care – an alternative to residential care “We are incredibly fortunate to have such dedicated At Helping Hands we have been providing award winning people, like the staff at quality home care since 1989. Still family run, we apply our Helping Hands, caring for the vulnerable and the local knowledge and 25 years of home care experience to elderly members of the offer one to one care that enables you or your loved one to communities.” Lisa Carr, Director of The remain at home with compassion and dignity. Great British Care Awards Our locally based Carers are able to balance independent ds 25th A an nn H iv g e n r i s p a l r e living with bespoke care needs by assisting with y H housekeeping, companionship, providing a break for an Years existing care giver, personal care, support with continence 25 and hospital discharge. So if you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - 24 hours per day, 7 days per week. To find out how we can help you, call: 01785 899 224 or visit: www.helpinghands.co.uk Contents Welcome 4 Residential care 28 A message from Staffordshire County Council 4 Out of county care 28 Regions covered by this directory 4 Residential care home checklist 29 Where to go for trusted information and advice 5 Specialist care 30 Staffordshire Cares – information and advice in one place 5 Learning disability 30 The Staffordshire Marketplace 5 Physical disability 30 The Care Advice Line 5 Services for people with a sensory impairment 31 The Healthy Lifestyles Hub 6 Mental health 31 Finding your way around the social care system 6 Dementia care 32 Get up and about to stay healthy 6 Residential dementia care checklist 33 NHS Health Checks 6 Paying for care 34 Flu vaccinations 7 Financial assessments 34 Keeping warm 7 How will we decide what you have to pay? 34 Keeping cool 7 Self-funding your care 35 Assessments, personal budgets and Direct Payments 8 What if my circumstances change 35 Assessments 8 Important information 36 Eligibility 8 The Staffordshire Association of Registered Care Personal budgets 9 Providers (SARCP) 36 Direct Payments 9 Inspecting and regulating care services 36 Personal health budgets 10 Complaints, comments and compliments 37 How we work with our health partners 10 Advocacy 37 Types of care and support 11 Safeguarding adults 39 Reablement 11 How solicitors can help 40 Equipment for daily living and home adaptations 11 This Directory’s free helpline 40 Community alarm and telecare services 11 End of life care 41 Help to live at home 13 Useful contacts 42 Care in your own home 17 Care home and care home with nursing listings 44 Home care checklist 18 Home care providers 20 Index 65 Supporting carers 26 All the listings in this publication Respite care 26 of care homes, care homes with nursing and home care providers Accommodation with care and support 27 are supplied by the Care Quality Commission (CQC) and neither Staffordshire County Council nor Care Choices can be held liable for Supported living 27 any errors or omissions. The inclusion of advertisements for homes Sheltered housing 27 and agencies in this Directory does not act as an endorsement or recommendation by Staffordshire County Council. Extra Care housing 27 To obtain extra copies of this Directory, free of charge, call a customer adviser on 0300 111 8010. This guide is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for Alternative formats those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome A message from Staffordshire County Council I hope that you find this Directory useful. It provides This Directory contains lots of information about, information on the care and support choices, and not just your care options, but also how to take care of sources of information and advice, that are available yourself and prevent or delay the need for social care across Staffordshire. services. This year has seen the biggest reform to the social It’s important to get good information and advice care system in 60 years and we have welcomed it in about care costs, how your ability to pay is assessed Staffordshire. The Care Act 2014 changes the way care and the options available to pay for care, in advance of and support is accessed, assessed and funded. It makes making any decisions. It’s great that the county council it clearer for people what their care and support options has appointed ‘The Care Advice Line,’ a company with are, and what the county council and our partners need over 18 years’ experience in this field. Anyone who to do. wants help to understand how the care system works, or In a lot of ways, the Care Act continues the approach needs to research the cost of care and how to pay for it, that we have been taking in Staffordshire for some can contact the service directly. Callers will receive free time – giving people the advice, information and information and advice and, where necessary, they can support they need to make their own decisions and refer on for paid-for, regulated financial and legal advice. plan for the future. We know that people want to live as You can find out more about all of this on independently as possible for as long as possible, and, Staffordshire Cares, which you can find at to do that, they need the right information at the right www.staffordshirecares.info or by ringing time and presented in the right way to make informed 0300 111 8000. decisions. This Directory is part of that. Alongside this, you have Councillor Alan White our on-the-spot information, advice and guidance Cabinet Member for Health, Care and Wellbeing service, Staffordshire Cares (www.staffordshirecares. info), and our online directory of local events, services and organisations to support your health and wellbeing, the Staffordshire Marketplace (www.staffordshiremarketplace.co.uk). STAFFORDSHIRE MOORLANDS Regions covered by this directory STOKE ON TRENT Cannock Chase 44 East Staffordshire 46 NEWCASTLE UNDERLYME Lichfield 48 EAST STAFFORDSHIRE Newcastle Under-Lyme 51 South Staffordshire 52 STAFFORD Stafford 53 Staffordshire Moorlands 56 Stoke-on-Trent 57 SOUTH EAST STAFFORDSHIRE Tamworth 64 CANNOCK CHASE Home care providers 20 SOUTH STAFFORDSHIRE LICHFIELD TAMWORTH 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Where to go for trusted information and advice Staffordshire Cares – information and advice in one place Staffordshire Cares is for anyone, of any www.staffordshirecares.info or ringing the advisers on age, who needs a bit of information and 0300 111 8010, it’s a great resource. advice to tackle life’s ups and downs, Staffordshire Cares also boasts access to the AskSARA support their family or plan for the future. service developed by the Disabled Living Foundation Whether that’s planning for care, (DLF). If you need some help with daily living tasks such leading an independent life, managing money, facing as eating, cleaning, cooking or dressing, or need help to the challenge of bringing up a family or being or being manage medication or a health condition, you can use a carer, there’s information and advice that can help you. this free online service to get personalised self-help advice With over 3,000 people a month visiting the website at and information. The Staffordshire Marketplace The Marketplace is a new • parenting support; easy-to-use online support • financial planning; and and wellbeing directory for Staffordshire. • support for Special Educational Needs and Disabilities We all need a little help sometimes, whatever our (SEND). age. It’s easy to browse, compare, book and buy care, support and wellbeing services from hundreds of local With just a few clicks of a button you can manage your organisations, all in one place, including: care, support and wellbeing needs online, whatever your age and whoever you care for. • local activities; Just go to www.staffordshiremarketplace.co.uk to • support to help people live at home; watch a video that explains it all. You’re then all set to find STAFFORDSHIRE MOORLANDS • support for carers; out what’s available near you. The Care Advice Line STOKE ON TRENT Anyone wanting help to including, but not restricted to: understand how the care system NEWCASTLE UNDERLYME • benefits and eligibility; EAST STAFFORDSHIRE works, or to research the cost of care and how to pay for it, can • arranging a Power of Attorney and a will; STAFFORD contact The Care Advice Line free of charge. • how to plan for a care need; The service has been commissioned by the county council to supplement the Staffordshire Cares information • the different types of care available and access to and advice service, and to respond to the requirements of experts in fee negotiation; SOUTH EAST STAFFORDSHIRE CANNOCK CHASE the Care Act 2014. • eligibility for support; and The Care Advice Line has over 18 years’ experience • what the recent Care Act changes mean for you. SOUTH STAFFORDSHIRE in financial advice and can advise adults with care and support needs, their families and carers about their It is hoped that residents will use the service to not just options and the associated financial implications.