The CCleaner Digital Crap Index REPORT 2 | 2020 Contents A Introduction 2 B How COVID - 19 Impacted Device Use 3 Communication, shopping, entertainment, and managing money 5 The rise in the use of WhatsApp, Zoom, and Facebook 7 Netflix, Amazon Prime, gaming, and e-learning 9 Amazon, eBay, and online food deliveries 10 Adopting new habits, learning new things, and staying healthy 11 C The State of PCs and Mobile Devices Today 13 Best browsers 14 Operating systems 14 Laptops vs. desktops, and mobile devices 15 PC and mobile device age 15 Top PC brands 15 Drive types 15 D PC Management and Maintenance 16 Software updates 17 Cleaning stats 18 Apps and browser extensions 18 Apps uninstalled 18 Backups 18 E Methodology 19 Index The CCleaner Digital Crap Index, 2020 TOP 5 WAYS A Introduction COVID-19 How has COVID-19 changed our relationship 5 CHANGED OUR with our devices? DEVICE USE COVID-19 had a dramatic impact on early 2020, so in 1 addition to re-running our research from last year into Nearly half (46%) of people used devices to catch up with friends and family more during COVID-19 how people use and maintain their devices, we created lockdowns a special report on how the pandemic changed our 2 device use. Zoom was the communication app of choice, with it being nearly three times as popular as Skype and six times as popular as Google Hangouts! This report combines data from over 10,000 CCleaner survey respondents and global usage statistics to 3 deliver an insight into how today’s devices are used, Entertainment apps played a vital part in keeping cleaned, and updated. us occupied; around a third of people using Netflix and Amazon Prime said they spent three to five hours more using them per week 4 Online shopping increased drastically: 82% of online shoppers used Amazon more and 40% used eBay more 5 People cleaned their PCs up to three times more, with the Asia-Pacific region showing the largest change from 3.17 times a month to 9.15 Introduction The CCleaner Digital Crap Index, 2020 2 B How COVID-19 Impacted Device Use B Introduction COVID-19 has had a major impact SINCE CORONAVIRUS BEGAN, HAS YOUR INTERACTION WITH YOUR DEVICES CHANGED IN ANY OF THE FOLLOWING WAYS? on how we use our devices 50% Many used their devices to catch up with 47 “I USED MY DEVICES 44 44 MORE FOR...” friends and family or do extra activities. 40% During COVID-19 lockdowns, nearly 50% of people 34 32 used their device to catch up with friends and family 31 30% more, over 44% used devices for consuming the 25 news, entertainment, or social media more, and nearly a third of us used our devices to do more activities 20% (for example, play online quizzes). There were also huge changes in online shopping and food deliveries, 11 and how we used our devices to learn and look after 10% our fitness and well-being. In this section we take a look at changes in device and app behavior as a result of COVID-19 and then drill down into preferences 0% within each category, to find out which apps are the Work Catching Social News/ Online Online Tracking Activities up with video enter- food shopping health (e.g. most popular. friends/ confer- tainment shop- (non- or well playing family encing /social ping food) -being online media quizzes) How COVID-19 Impacted Device Use The CCleaner Digital Crap Index, 2020 4 B Communication, shopping, entertainment, and managing money Communication apps came out on top worldwide Shopping was the second most popular activity (even compared to entertainment and social media). Huge increases in the use of communication, began. However, this was not mirrored by France and entertainment, and social media apps showed Germany, which scored 24% and 25% respectively. that our devices were vital in helping to replace the social gatherings and human connection lost during In terms of managing money, 20% of people COVID-19 lockdowns. Communication apps were worldwide started using or used finance apps the most popular type of app used worldwide during more since lockdown began. Of finance app users, lockdown (42%), and the trend continued when we 87% used online banking and payment apps (such looked closely at France, Germany, the UK, and the US. as Natwest, Bank of America, or Google Pay) more, with other types of financial apps such as those We also saw some drastic changes in online for investment or trading (like Glint Pay or Coinbase) shopping, the next most popular global activity (36%) being used more by only 23%. It appears that compared to other categories like social media and COVID-19 has driven some consumers to focus on entertainment. Out of France, Germany, the UK, and their spending habits and savings due to economic the US, this behavior was most prevalent in the UK uncertainty, with a definite focus on immediate and US, with 45% and 44% saying they had started spending habits and savings rather than financial using shopping apps more frequently since COVID-19 investments or opportunities. How COVID-19 Impacted Device Use The CCleaner Digital Crap Index, 2020 5 WHICH APPS/WEBSITES HAVE YOU STARTED USING, OR USED MORE FREQUENTLY, SINCE CORONAVIRUS BEGAN? FR DE UK US Worldwide 50% 46 45 45 44 44 42 40% 37 35 35 33 33 32 30 30 30% 28 29 25 26 24 20 21 20 21 20 20 20% 19 16 16 17 14 13 11 12 10% 6 7 6 6 6 6 2 0 Food delivery Fitness / e - learning / Communications Social media Finance Shopping Entertainment Well-being Games How COVID-19 Impacted Device Use The CCleaner Digital Crap Index, 2020 6 B The rise in the use of WhatsApp, Zoom, and Facebook WhatsApp hugely popular in France, Germany, and the UK Zoom was the most popular communication app (65%), and Facebook proved itself to be the most popular social media platform (85%). WhatsApp won the popularity contest for comms apps in the UK, France, and Germany, with between score was in the US WHICH TYPES OF SOCIAL MEDIA APPS/SITES HAVE YOU STARTED TO USE OR USED MORE? 72% and 76% starting to use, or using it more since with 88%. Instagram USED DEVICES lockdowns began in these regions. Skype was also was second most MORE TO CATCH 47% UP WITH FRIENDS a hit in these countries too, achieving between popular worldwide and Twitter came AND FAMILY FR DE UK US 26% and 36%. The popularity of these apps did 89 not extend to the US, however, where they both last (out of the big 89 three). Instagram achieved just 18%, and where Zoom took the top 80% 78 spot at 83%. and Facebook generally emphasize image and video 69 sharing more than Twitter. So, during this time, 60% Worldwide, Zoom was people may have been more interested in exchanging lifestyle content based on their lockdown activities and USED DEVICES most used comms app 42 MORE FOR overall at 65%, followed hobbies, and choosing popular platforms that make 40% 33 44% SOCIALIZING this easier to do. 30 by WhatsApp (48%) and 26 VIRTUALLY 20 22 Skype (24%). 19 20% 18 13 Across the world, Facebook was also the social media 13 10 8 8 8 7 Globally, Facebook was site most likely to be used for more than 21 additional 4 the most popular social media platform out of hours per week out of all others (11%), representing a 0 all others (85%). When we broke things down by major increase in the use of this already highly popular Twitter Instagram Facebook Snapchat TikTok France, Germany, the UK, and the US, the highest app and website. How COVID-19 Impacted Device Use The CCleaner Digital Crap Index, 2020 7 WHICH TYPES OF COMMUNICATIONS APPS/SITES HAVE YOU STARTED TO USE OR USED MORE? FR DE UK US 83 80% 76 72 72 60% 59 40 40% 37 36 35 26 23 20% 18 16 18 18 19 17 16 14 14 12 9 9 7 8 7 7 5 5 5 5 3 4 4 4 4 1 2 2 1 1 2 2 2 1 2 1 2 0 Zoom Slack Skype Hangouts Teams Houseparty WhatsApp Facetime Viber Telegram Discord Twitch How COVID-19 Impacted Device Use The CCleaner Digital Crap Index, 2020 8 B Netflix, Amazon Prime, gaming, and e-learning 44% used devices more for news and entertainment Netflix was the most likely entertainment app to be used more at 78%. Netflix was the most popular app worldwide, shown When we looked at e-learning, gaming and creative in the percentage above, and also when we looked apps, gaming apps were the most popular worldwide more specifically at France (85%), the US (77%), (53%). However, when we broke things down to take the UK (75%), and Germany (67%). Globally, Amazon a specific look at France, Germany, the UK, and the Prime was the second most popular streaming US, usage of these kinds of app in the US was the service, achieving 51% to Netflix’s worldwide total. highest out of all four markets (59%). Language apps Users of these apps mostly spent an additional three like Duolingo and Babbel were preferred in Continental to five hours more per week watching, which may not Europe, with both France and Germany showing 37% be entirely surprising, but things got very interesting for this category. when we looked at those spending an extra 16 hours per week on these platforms.