Hardware Maintenance Service for Service Level A Aptiva Type 2187 2187 . First Edition (September 1999) The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be made in later editions. IBM may make improvements and/or changes in the product(s) and/or the program(s) at any time. Address comments about this publication to IBM Corporation, Dept. E23/962-2, 455 Park Place, Lexington, KY 40511-1856, USA. Information you supply may be used by IBM without obligation. For copies of publications related to this product, call toll free 1-800-IBM-7282 in the Continental U.S.A. In Canada, call toll free 1-800-465-7999. © Copyright International Business Machines Corporation 1999. All rights reserved. Note to U.S. Government Users – Documentation related to restricted rights – Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. Contents Notices .......................................................................................................... IV Voltage Supply Switch Settings...................................................................... IV Safety Information ........................................................................................... V Laser Compliance Statement.................................................................. XXXIV Trademarks.............................................................................................. XXXV Preface.................................................................................................... XXXVI General Information ................................................................................... 1-1 Introduction .................................................................................................. 1-2 Product Overview......................................................................................... 1-2 Hardware Interfaces..................................................................................... 1-6 CMOS Reset................................................................................................ 1-8 Flash (BIOS) Update Procedure .................................................................. 1-9 BIOS-contained Model Number and Serial Number................................... 1-10 BIOS Setup Utility....................................................................................... 1-11 Working with the Setup Menus ............................................................. 1-11 Start Options......................................................................................... 1-13 Advanced Setup ................................................................................... 1-16 Plug and Play control............................................................................ 1-17 Power Management Setup ................................................................... 1-19 ISA Legacy Resource........................................................................... 1-20 PC Health Status .................................................................................. 1-20 Set Password ....................................................................................... 1-20 Specifications ............................................................................................. 1-22 Operating Requirements ............................................................................ 1-23 Special Tools.............................................................................................. 1-24 Check Procedures...................................................................................... 2-1 Introduction .................................................................................................. 2-2 Start ............................................................................................................. 2-3 Index of Symptoms, Messages, Error Codes, or Beeps............................... 2-8 Troubleshooting ......................................................................................... 2-23 Factory-Installed Storage Devices........................................................ 2-24 Factory-Installed Modem Card ............................................................. 2-26 Audio (Not Supported by Diagnostics Program)................................... 2-28 CD-ROM Drive ..................................................................................... 2-30 Memory ................................................................................................ 2-31 Keyboard .............................................................................................. 2-32 Mouse................................................................................................... 2-33 Power Supply ....................................................................................... 2-35 ÓCopyright IBM Corp. 1999 I Monitor.................................................................................................. 2-38 Undetermined Problems....................................................................... 2-40 Diagnostic Aids .......................................................................................... 3-1 Introduction .................................................................................................. 3-2 Power-On Self Test...................................................................................... 3-2 Diagnostics Tools......................................................................................... 3-3 Using Diagnostics Program from Recovery CD...................................... 3-3 Diagnostics Program Features ............................................................... 3-4 Repairing Information................................................................................4-1 Removals and Replacements ...................................................................... 4-2 Identifying the Parts of the System Unit .................................................. 4-3 Top Cover ............................................................................................... 4-5 Adapter Cards......................................................................................... 4-6 Diskette Drive.......................................................................................... 4-8 CD-ROM Drive...................................................................................... 4-10 Hard Disk Drive..................................................................................... 4-11 System Board....................................................................................... 4-12 Power Supply........................................................................................ 4-15 Memory (DIMM) .................................................................................... 4-16 Parts/Test Point Locations ........................................................................ 5-1 Introduction .................................................................................................. 5-2 Aptiva Type 2187 System Board Layout ...................................................... 5-3 2187 System Board Jumper Settings ..................................................... 5-4 2187 Processor Type Jumper Settings................................................... 5-5 2187 System Board Connectors and Functions...................................... 5-6 Power Supply Cable Connector Specifications ............................................ 5-7 Main Output Pin Assignment .................................................................. 5-8 Factory-Installed Modem Card Layout ....................................................... 5-10 Factory-Installed Modem Card Connector Functions............................ 5-10 3.5-In. Hard Disk Drive Jumper Locations & Settings................................. 5-11 CD-ROM Drive ........................................................................................... 5-12 CD-ROM Drive Rear Panel Connectors and Features ......................... 5-13 CD-ROM Drive Jumper Settings........................................................... 5-13 DIMM Configurations.................................................................................. 5-14 System Board Connector Pin Signals ........................................................ 5-14 Monitor Port Signals ............................................................................. 5-14 Serial Port Signals ................................................................................ 5-14 Parallel Port Signals ............................................................................. 5-15 Mouse Port Signals............................................................................... 5-15 Keyboard Port Signals.......................................................................... 5-15 Diskette Drive Cable Connector