Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2015 Road Management System and Road Safety in Uganda Paul Gudoi Zanule Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations Part of the Business Commons, Civil Engineering Commons, and the Transportation Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact [email protected]. Walden University College of Management and Technology This is to certify that the doctoral study by Paul G. Zanule has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Carolyn Salerno, Committee Chairperson, Doctor of Business Administration Faculty Dr. Moutaz Abou-Robieh, Committee Member, Doctor of Business Administration Faculty Dr. Charlene Dunfee, University Reviewer, Doctor of Business Administration Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2015 Abstract Road Management System and Road Safety in Uganda by Paul G. Zanule MBA, University of Liverpool UK, 2008 Diploma in Building & Civil Engineering, UTC Elgon Uganda, 1992 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University January, 2015 Abstract Traffic collisions cost Uganda millions of dollars each year. The purpose of this descriptive case study was to describe the strategies and processes needed to implement a road management system. Such a system would significantly reduce the fatalities and accidents in Uganda, improve the transportation within Kampala’s business district, and increase business profitability. Three conceptual theories framed the research study: management theory, strategic management theory, and criminology theory. Using a snowball sampling strategy, data were collected from open-ended interviews, questionnaires, observations, and archived documents from 20 administrative participants in the government and organizational leaders involved in the transport operations and transport services in the Kampala business district in Uganda. Data were analyzed using 3 phases: (a) interpretational analysis, coding, and grouping segments; (b) structural analysis, consistency, and quality; and (c) reflective analysis, consequences, what, when, where, and how. Five themes or action requirements emerged from the data analysis: to improve transport operations and transport services profitability, reduce traffic jams and fatalities, provide sufficient driving training, maintain road infrastructure, and maintain traffic law enforcement. The findings and recommendations from this study may improve the profitability of businesses, reduce the traffic jams and fatalities, and improve the gross domestic product of Uganda, thereby contributing to positive social change. Road Management System and Road Safety in Uganda by Paul G. Zanule MBA, University of Liverpool UK, 2008 Diploma in Building & Civil Engineering, UTC Elgon Uganda, 1992 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University January 2015 Dedication I dedicate this to my wife Josephine, and our children Joshua, Joseph, Benjamin, and Enoch for the understanding and cooperation accorded to me over the entire period of pursuing this qualification that often took me away from home. Acknowledgments I am indebted to my study committee chair Dr. Carolyn Salerno along with the committee member Dr. Moutaz Abou-Robieh, and the Walden University Researcher Reviewer Dr. Charlene Dunfee, for their resourceful and insightful guidance during this terminal degree process. I am grateful to the recommendations of the doctorate of business administration methodologists Dr. Reginald Taylor and Dr. Al Endres during the review of the original manuscript. I give sincere thanks to all the doctorate of business administration instructors who laid the theory foundation for this dissertation through the academic classes. I express my heartfelt gratitude to Dr. Freda Turner for the overall superintendence on this terminal degree journey as the program director for doctorate of business administration. I thank all of the data collection participants; without their voluntary will participation, this study would not be a reality. Table of Contents List of Tables ............................................................................................................ vi Section 1: Foundation of the Study ............................................................................ 1 Background .......................................................................................................... 2 Problem Statement ............................................................................................... 7 Purpose Statement ................................................................................................ 7 Nature of the Study .............................................................................................. 8 Research Question ............................................................................................. 10 Interview Questions ........................................................................................... 10 Conceptual Framework ...................................................................................... 11 Management Theory .................................................................................... 13 Strategic Management Theory ..................................................................... 17 Criminology Theory..................................................................................... 18 Definition of Terms............................................................................................ 20 Assumptions, Limitations, and Delimitations .................................................... 22 Assumptions ................................................................................................. 22 Limitations ................................................................................................... 22 Delimitations ................................................................................................ 23 Significance of the Study ................................................................................... 23 Contribution to Business Practice ................................................................ 23 Implications for Social Change .................................................................... 28 A Review of the Professional and Academic Literature .................................... 31 Applied Business Problem Statement .......................................................... 34 i Management Theories Relevant to the Research Study .............................. 34 Comparisons with Previous Research and Findings .................................... 35 Rationale of the Conceptual Framework for Improved Business Practice .. 37 Potential Themes of Qualitative Study ........................................................ 38 Content from Peer-reviewed Journals .......................................................... 39 Themes Informing the Research Project ...................................................... 61 Transition and Summary .................................................................................... 62 Section 2: The Project .............................................................................................. 63 Purpose Statement .............................................................................................. 63 Role of the Researcher ....................................................................................... 64 Participants ......................................................................................................... 65 Research Method and Design ............................................................................ 66 Research Method ......................................................................................... 66 Research Design........................................................................................... 67 Population and Sampling ................................................................................... 67 Population .................................................................................................... 67 Sampling ...................................................................................................... 69 Ethical Research................................................................................................. 71 Data Collection .................................................................................................. 72 Instruments ................................................................................................... 72 Data Collection Technique .......................................................................... 81 Data Organization Techniques ..................................................................... 82 Data Analysis Technique ..................................................................................