SYSTEM UPGRADE SER ICE DECEMBER 4 - 7, 2020 Guide for Putnam Bank Customers Putnam Bank a division of SYSTEM UPGRADE Upgrade Weekend: Banking Availability Overview SER ICE Please see Pages 4 & 5 for the complete list of dates and times with details. Friday - 12/4 Saturday - 12/5 Sunday - 12/6 Monday - 12/7 Branches Closing at 4:00 pm Closed Closed Open regular hours Customer Available (limited support) Available (limited support) Closing at 4:00 pm Open regular hours Contact Center 9:00 am - 2:00 pm 9:00 am - 2:00 pm Online Bill Pay Available until 8:00 am Unavailable Unavailable Available by 10:00 am Online, Mobile & Available until 4:00 pm Unavailable Unavailable Available by 10:00 am Telephone Banking Lower daily limits Lower daily limits Lower daily limits Standard daily Debit Cards in effect at 3:30 pm remain in effect remain in effect limits reinstated ATMs Available Available Available Available Important Note About Timeline Updates We’re Here for You: Customer Contact Center While we plan to execute the System Service Upgrade according Our Bankers are available to answer your questions at our branches to the schedule outlined above, we recognize that adjustments and you can always reach out to our Customer Contact Center for may be necessary. We encourage all customers to check our support. Our Customer Contact Center is available at 800.377.4424 website and social media accounts leading up to and during between the hours of 7:00 am and 7:00 pm Monday – Friday and Upgrade Weekend for the latest information on dates and times. 9:00 am to 1:00 pm on Saturday. System Service Upgrade Guide: Table of Contents 2 A Better Banking Experience for All Our Customers 3 Upgrade Summary: What Stays the Same, What Changes 4 Upgrade Timeline: Important Dates & Times 6 Customer Checklist: What to Do Before the Upgrade 7 Routing Number Update: FAQ & When to Make the Change 8 Personal Deposit Account Conversion Guide 10 New Personal Checking Accounts: Features & Details 12 New Personal Savings Accounts: Features & Details 14 Centreville Bank Logo on Systems & Notifications 15 Putnam Bank Website Update 16 Online Banking: Where to Login After the Upgrade 17 Mobile Banking App: Update/Download After the Upgrade 18 Telephone Banking: New Number & Menu 19 Expanded Branch Network in CT & RI 20 For Your Review: Account Disclosures & Policies 800.377.4424 | putnambank.com A Better Banking Experience For All Our Customers When Putnam Bank became a division of Centreville Bank, we recognized the amazing opportunity that lay before us. We knew that these two longstanding, relationship-focused, and community-minded institutions could offer more together than they ever could alone. Our System Service Upgrade is an essential step in making that vision a reality. Over a period of four days, our team will be working around the clock to bring all of our customers together on an upgraded and unified core system. When completed, you will benefit from a seamless expanded branch network across two states and a comprehensive suite of digital and convenience services that rivals any financial institution. A project of this size involves many moving parts, some of which will impact our customers, so please take the time to carefully review the content of this booklet and the information referenced within. Our staff is ready to answer your questions and will be available for you throughout the Upgrade, as well, so we encourage you to reach out. By staying informed and understanding what will be taking place, you will help us to ensure that this process goes smoothly. We thank you in advance for your cooperation. Please know that your relationship with our Bank is deeply appreciated and we look forward to continuing to provide you with the best banking experience possible for years to come. Sincerely, Harold M. Horvat President & CEO 2 800.377.4424 Upgrade Summary: What Stays the Same, What Changes What Will Stay the Same • Account Numbers • Debit Cards and PINs • Your existing Putnam Bank checks • Your Direct Deposit or ACH payment schedule • Your Online Banking Username & Password • Your Bill Pay enrollment and payees • Telephone Banking PIN What Will Be Updated • Select Personal Deposit Account types • Online Banking & Bill Pay System • Mobile Banking App • Telephone Banking number & menu • Routing Number • Putnam Bank website • Statement design What Will Be Added • Unified branch network across CT & RI • Mobile check deposit • Zelle person-to-person transfers • SavvyMoney free credit score monitoring putnambank.com 3 Upgrade Timeline: Important Dates & Times TUESDAY, DECEMBER 1 - Upgrade Preparation Personal Deposit Account Migration Select Putnam Bank personal deposit accounts are transitioned to new account types. Details on page 8. FRIDAY, DECEMBER 4 - Upgrade Begins 8:00 AM - Online Bill Pay Unavailable Online Bill Pay (Consumer & Business) will be unavailable and remain unavailable throughout the weekend. 3:30 PM - Debit Card Limits Adjusted Debit cards will continue to work at ATMs and for point-of-sale purchases but daily limits will be lowered to the following: • $500 - ATM Cash Withdrawals • $1,500 - Debit Card purchases (Consumer) • $2,500 - Debit Card purchases (Business) 4:00 PM - All Branches Close All branches close and remain closed throughout the weekend. 4:00 PM - Online, Mobile, & Telephone Banking Unavailable All will be unavailable and remain so throughout the weekend. 4:00 PM - Online & Mobile Alerts Disabled Account Alerts set up within Online or Mobile Banking will be unavailable and remain unavailable throughout the weekend. 4 800.377.4424 SAT & SUN, DECEMBER 5 - 6 - Upgrade Continues All branches remain closed. Account access remains unavailable including Online Banking, Mobile Banking App and Telephone Banking. Debit Cards Remain Active with Adjusted Limits Debit cards will work at ATMs and point-of-sale purchases but with lower daily limits. MONDAY, DECEMBER 7 - Upgrade Completion All branches reopen regular hours All branches reopen for regular Monday business hours. Debit Cards Return to Standard Limits 10:00 AM - New Online Banking & Bill Pay Available for Login Customers can login to (or enroll in) Online Banking using their current username and password. Details on page 16. 10:00 AM - Mobile App Available for Update Customers can update their Mobile Banking App and login using their current username and password. Details on page 17. 10:00 AM - Telephone Banking Available Customers can access the updated Telephone Banking system via the new number: 888.823.6077. Details on page 18. Important Note About Timeline Updates While we plan to execute the System Service Upgrade according to the schedule outlined above, we recognize that adjustments may be necessary. We encourage all customers to check our website and social media accounts leading up to and during Upgrade Weekend for the latest information on dates and times. putnambank.com 5 Customer Checklist: What To Do Before the Upgrade Read this Entire Booklet! During the upgrade, there will be periods where you will be unable to access your accounts via branch or online channels. It is extremely important that you take time to review the information in this booklet to understand exactly what will be taking place and how it may impact you as a customer. Save or Print eStatement History If you need to retain eStatements older than 18 months, please download and or print them before 4:00 PM on December 4. Online Banking will retain the last 18 months of history going forward. Plan Ahead for Cash Needs Over the Weekend If you will need extra cash on hand or plan to make withdrawals from an ATM during the Upgrade, please be sure to plan your finances accordingly. Schedule Bill Payments Accordingly Schedule Online Bill Payments for before or after the Upgrade. If scheduled to be delivered/paid on a date when the Upgrade is in progress, it will not be processed until Monday, December 7. Review New Personal Account Disclosures On December 1, select Putnam Bank personal deposit accounts will be converted to Centreville Bank account types. Please review the terms and conditions of the new account types prior to the Upgrade. Review Updated Fee Schedule There will be changes made to the Fee Schedule that take effect December 1. Please take the time to review prior to the Upgrade. 6 800.377.4424 Routing Number Update: FAQ & When to Make the Change As part of the System Service Upgrade, we are asking customers to update their existing routing number for any Direct Deposits or pre- authorized / recurring payments. Do I need to update the Routing Number on my existing Direct Deposits or pre-authorized/recurring payments? Yes, we are asking customers to update the Routing Number on any existing Direct Deposits or pre-authorized/recurring payments following the Upgrade. When should I update my Routing Number? Can I do it right now? Do not update any Routing Numbers until after the System Service Upgrade is complete on Monday, December 7. What is the Routing Number to use after the Upgrade? The new Routing Number to use will be 011500913. Will the current Routing Number be deactivated on December 7? No, the current Routing Number will continue to be active for an extended period following the Upgrade to allow time for customers to update their accounts. Your existing Direct Deposits or pre-authorized/ recurring payments will continue to post during this time. When will the current Routing Number be deactivated? We will not eliminate the current Routing Number without providing additional notification to customers. If I am establishing new Direct Deposits or pre-authorized/recurring payments after the Upgrade, do I use the new Routing Number? Yes, following the Upgrade any new Direct Deposits or Pre-Authorized Transfers should use the new Routing Number (011500913).