•Department for Transport TRANSPORT SCOTLAND COMHDHAIL ALBA Design Standards for Accessible Railway Stations Version 04 – Valid from 20 March 2015 A joint Code of Practice by the Department for Transport and Transport Scotland March 2015 Although this report was commissioned by the Department for Transport (DfT), the fndings and recommendations are those of the authors and do not necessarily represent the views of the DfT. The information or guidance in this document (including third party information, products and services) is provided by DfT on an ‘as is’ basis, without any representation or endorsement made and without warranty of any kind whether express or implied. The Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department’s website. 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ISBN 978-1-84864-154-9 2 Code of Practice Version 04 – March 2015 Useful contacts Users of this Code of Practice may seek advice, clarifcations or information on making dispensation applications, from the Railways for All team, by writing to the following address: Railways for All 4/26 Great Minster House 33 Horseferry Road London SW1P 4DR Email [email protected] Transport Scotland Buchanan House 58 Port Dundas Road Glasgow G4 0HF Email [email protected] Queries relating to the adoption and application of the PRM TSI, including its impact on rail vehicles, should be addressed to: Rail Executive – Infrastructure, Safety and Security 4th Floor Great Minster House 33 Horseferry Road London SW1P 4DR Email [email protected] Code of Practice Version 04 – March 2015 3 Acknowledgements In compiling this Code of Practice, we would like to acknowledge the help and co-operation of the following individuals and organisations: Abellio Greater Anglia Association of Train Operating Companies British Standards Institution Chiltern Railways C2c Disabled Persons Transport Advisory Committee East Coast East Midlands Trains London Midland Merseyrail Network Rail Paul Bigland ScotRail Southeastern Southern South West Trains The Offce of Rail Regulation Passenger Focus And with particular thanks to the late Nick Shaw from Network Rail. The photographs contained within this Code of Practice were supplied by Paul Bigland or Justin Ryan, unless credited otherwise. Permission to reproduce extracts from British Standards is granted by BSI Standards Limited (BSI). No other use of this material is permitted. British Standards can be obtained in PDF or hard copy formats from the BSI online shop: www.bsigroup.com/Shop or by contacting BSI Customer Services for hard copies only: Tel: +44 (0)20 8996 9001, Email: [email protected]. 4 Code of Practice Version 04 – March 2015 Contents Foreword .....................................................................................................9 Introduction ..............................................................................................10 About the Code of Practice ....................................................................11 A1. Pre-travel information .......................................................................15 B1. Substitute transport – pre-planned and emergency ......................19 C1. Car parking – general and location .................................................22 C2. Car parking – dimensions and number of spaces .........................27 C3. Car parking – markings ....................................................................32 C4. Car parking – monitoring and enforcement ...................................35 D1. Set-down and pick-up points ..........................................................37 E1. Locating and approaching the station ............................................42 F1. Unobstructed progress – general ....................................................48 F2. Unobstructed progress – building works ........................................57 G1. Doors .................................................................................................61 H1. Lighting ..............................................................................................67 I1. Floors ...................................................................................................71 J1. Walls and transparent devices .........................................................78 J2. Furniture and free-standing devices ...............................................82 K1. Signs – general ..................................................................................85 K2. Signs – directional information ........................................................92 K3. Signs – font ........................................................................................95 Code of Practice Version 04 – March 2015 5 K4. Signs – sign design ...........................................................................99 K5. Signs – sign lighting ........................................................................102 K6. Signs – tactile (embossed and braille) signs ................................105 K7. Signs – display screens ..................................................................109 K8. Signs – maps and detailed information ........................................113 L1. Announcements – general ..............................................................115 L2. Announcements – induction loops ................................................119 L3. Announcements – emergency alarms ...........................................122 M1. Help points ......................................................................................124 N1. Ticket sales points – booking offces, information and customer-service desks .......................................................................127 N2. Ticket sales points – ticket vending machines ............................131 N3. Ticket sales points – ticket barriers ..............................................135 O1. Lifts – general ..................................................................................138 O2. Lifts – lift emergencies ...................................................................145 O3. Lifts – platform lifts (inside the station building) ..........................147 P1. Ramps ..............................................................................................149 Q1. Steps and stairs – general .............................................................157 Q2. Steps and stairs – stair and step design ......................................160 Q3. Steps and stairs – landings and areas beneath stairs ................163 Q4. Steps and stairs – handrails ..........................................................165 R1. Escalators and moving walkways .................................................169 S1. Platforms – platform design ...........................................................173 6 Code of Practice Version 04 – March 2015 T1. Seating, waiting rooms and shelters .............................................181 U1. Toilets – standard toilets ................................................................188 U2. Toilets – provision and location of wheelchair-accessible toilets 190 U3. Toilets – opening hours ..................................................................194 U4. Toilets – doors .................................................................................196 U5. Toilets – design and layout .............................................................199 U6. Toilets – WC pan and cistern .........................................................203 U7. Toilets – grabrails ............................................................................206 U8. Toilets – washbasins .......................................................................210 U9. Toilets – accessories and surface fnishes ...................................212 U10. Toilets – lighting ............................................................................216 U11. Toilets – emergency ......................................................................218 U12. Toilets – baby-changing facilities ................................................221 V1. Platform lifts for boarding trains ....................................................224 W1. Crossing the track .........................................................................228