The Authoritative Source Talking Stick for Campus Housing PROFESSIONALLY SPEAKING How true professionals view the world September + October 2013 Volume 31, Number 1 www.acuho-i.org Published by the Association of College and University Housing Officers - International B:8.75" T:8.5" S:7.5" It's Never Too Late To Take Your First Bite. B:11.25" S:10" T:11" Real Sports With Bryant Gumbel Diary Of A Wimpy Kid: Dog Days Ted on HBO on HBO on HBO The Bourne Legacy on HBO STUDENTS CRAVE IT. For incentives and more, visit www.homeboxoffice.com/bulkmarkets ©2013 Home Box Office, Inc. All rights reserved. HBO® and related channels and service marks are the property of Home Box Office, Inc. SM SUNDAYS AT Round 1 402642-LateJuneTradeAd-TalkingStick.indd Saved at 7-19-2013 1:59 PM by Chan, Susan (HBO) Notes Job 402642 Folded Size None Partner Caitlin Dhyne None Department DND Gutter None Art Director Tony Viola Acct. Coord. Brian Hewson Live 7.5” x 10” Designer None Print Buyer Maria Cano Trim 8.5” x 11” JOB INFO Production Artist APPROVALS Susan Chan Bleed 8.75” x 11.25” Copy Editor Russell Sandiford Printed At None the average football field is 1.7 acres (340-490AD trees) placeholder when you place your next order, we’ll plant trees to cover your school’s football field plus give you a certificate to tell everyone about it. think football... think trees... think Ecologic. ECO Ecologic Furniture.com Furniture for Residence Life • Rewrite the Rules YOUR NAME HERE ® ® ECO Care Life™ Credit Construction™ Sustainability CustomDesign AD placeholder Talking Stick SEPTEMBER + OCTOBER 2013 VOLUME 31, ISSUE 1 THE MAGAZINE OF THE ASSOCIATION OF COLLEGE AND UNIVERSITY HOUSING OFFICERS-INTERNATIONAL FEATURES 28 Becoming an Assessment Storyteller Learn how assessment data and stories go hand in hand. 36 The Quintessential Professional Embrace the character traits that can help shape you into a better leader. TALKING STICK Symbol of International COLUMNS Friendship 6 Vision ACUHO-I’s talking stick, or speaker’s staff, was hand-carved of wood by 16 Res Life the Ohiat Band of the The Power of Small Words British Columbia Indian Nation. Canadian ACUHO-I How to handle microagressions. members presented it to the association in July DEPARTMENTS 1973 during our annual 20 Business Operations conference at the University When Do They Call for Help? 4 New Member Highlight of British Columbia. The Training staff and students to make the right call inscription reads: It is a sign of authority carried when during an emergency. 8 Just In proclamations are to be Spotlight on Western Illinois made or a meeting of chiefs is in session. A token of 24 Facilities University PLUS loving your common heritage both to Hope Is Not a Strategy library; reflecting on the first year Canadians and Americans. Pros discuss the budget plans that you must have of RA training in Afghanistan; in place. COVER: engineering students help out res Tillman Hall houses the life and dining; overhear about the School of Education at possibility of students using old Clemson University in hotel cardkeys; and handing out South Carolina. Its clock tower, which makes the laptops to incoming students by the hall a landmark, houses numbers. the 47-bell Clemson Memorial Carillon, which is rung every year to 13 Your ACUHO-I announce campus events such as the beginning of the academic year. 14 Transitions 27 Calendar Photo Credit: Clemson University 44 Conversations Let’s talk about the rewards of great customer service. 47 First Takes 48 Reporting Out This magazine is printed on recycled stock which is made from 10% 54 New Members post-consumer waste. 56 Snapshot SEPTEMBER + OCTOBER 2013 3 NEW MEMBER HIGONLINEHLIG HNOWT Talking Stick THE MAGAZINE OF THE ASSOCIATION OF COLLEGE AND UNIVERSITY HOUSING OFFICERS-INTERNATIONAL MacMurray College TALKING STICK STAFF ACUHO-I EXECUTIVE BOARD Executive Director President Sallie Traxler Patricia A. R. Martinez [email protected] Northern Illinois University, DeKalb Editor President-elect James A. Baumann Tom Ellett [email protected] New York University Managing Editor Vice President Camille Perlman Allan Blattner [email protected] University of North Carolina, Charlotte Research Librarian Finance and Corporate Records Officer Emily Glenn Peter Galloway [email protected] West Chester University of Pennsylvania Art Director Business Practices and Enhancements Director Paige K. Connor Bonnie Solt Prunty [email protected] Ithaca College Jacksonville, Illinois Copy Editor Facilities and Physical Environment Director Primary Contact: Sarah Judy Christine Freeman Shannon Staten [email protected] University of Louisville Editorial Intern Globalization Director Rutledge Hall, which is one of five residences Brent Hankins Colin Marshall [email protected] on campus, was built in 1937 by the University of Ballarat, Australia Ad Sales Inclusion and Equity Director MacMurray family. It was named after Anne Alison Jones Deb Schmidt Rogers Rutledge, a sweetheart of Abraham Lincoln. [email protected] DePaul University Rutledge is home to 77 students in a coed Talking Stick Advisory Board Chair Knowledge Enhancement Director April Hicks Konvalinka Mary Howard-Hamilton suite-style living environment that includes [email protected] Indiana State University double and single rooms. Features include Talking Stick Committee Chair Residence Education Director Curtis Erwin Gay Perez two pianos and three lounges. [email protected] University of Virginia Contributing Writers Regional Affiliations Director Tiffany Gonzales, Brent Hankins, Kathy Bush Sandi Scott Duex Hobgood, Verna Gardner Howell, Virginia University of Wisconsin, River Falls Koch, Kurt Moderson, Abeer Mustafa, Andrew Workforce Development Director Naylor, Dennis Roberts, Stina M. Schoneck, Michael Griffel Sherry Woosley University of Oregon ACUHO-I Central Office The Association of College and University Housing Officers- 941 Chatham Lane, Suite 318 International is a nonprofit organization that provides Columbus, Ohio 43221-2416 professional development experiences for its members by Phone: (614) 292-0099 sponsoring programs, services, publications, and research. Association members on college and university campuses Fax: (614) 292-3205 worldwide participate in conferences, workshops, committees, E-mail: [email protected] and networks. These activities provide a means of exchanging Web: www.acuho-i.org and distributing professional information related to the various aspects of student residence facilities and their related The Association actively encourages operations. participation by members of under-represented groups based on ethnicity, age, sex, gender identity and expression, religious preference, sexual orientation, and disability in all ACUHO-I and institutional activities. The Talking Stick (ISSN 0746-455X) is published bimonthly, six times a year in January/ February, Connect with ACUHO-I Online March/April, May/ June, July/August, September/October, and November/ December by the Association of College and University Housing Officers-International. blog.acuho-i.org This publication is the sole property of ACUHO-I, and the information herein may not be transferred or reproduced in any form whatsoever, including entering into electronic databases, without written permission. Authors bear full responsibility for the accuracy of references, quotations, tables, and figures submitted for publication. Authors further hold ACUHO-I harmless from any liability resulting from publication of articles. Editorial mention of commercial interests is intended entirely as an information service to readers and www.flickr.com/photos/acuhoi should not be construed as an endorsement, actual or implied, by the association. www.acuho-i.net POSTMASTER SUBSCRIPTION RATES Send address changes and $37 Members subscriptions to: included in dues www.facebook.com/acuhoi Talking Stick $45 Nonmembers 941 Chatham Lane, Suite 318 $25 Additional www.twitter.com/acuhoi Columbus, Ohio 43221-2416 subscriptions for members 4 TALKING TALKING S STTICICKK AD placeholder VISION More Than a Facelift Most of you have probably noticed by now that there is something exciting going on over on our association website at www.acuho-i.org. Early last month we were incredibly pleased to roll out not just a new website, but an upgrade of many of the association’s online services. The selection and implementation of the new association management system has been a process almost three years in the making. In conjunction with that, the new website was created in about eight months. It has taken many staff and volunteer hours of work to bring these items to fruition, and I thank everyone involved for their dedication to the projects. WHEN BOTH So what do these new resources mean for the ACUHO-I membership? First of all, it means INDIVIDUALS AND we will have more information available to us. When both individuals and organizations ORGANIZATIONS complete their online profiles (and if you haven’t completed yours yet, you should do so ASAP), we will better understand the demographics and competencies of our people as well as the COMPLETE THEIR offerings and features of our campuses. In addition, the new system means we can offer a ONLINE PROFILES . more robust membership directory as well as smoother registration and renewal processes. WE WILL BETTER It’s now easier to view committee membership as well as a history of individual membership UNDERSTAND THE engagement. As for the website, the new design makes information easier to find and sets the stage for DEMOGRAPHICS the continued growth of resources and information to be delivered straight to our members’ AND COMPETENCIES desktops whenever they need it. It also includes enhanced new features such as an online OF OUR PEOPLE suggestion box where you can contact the Executive Board, as well as a map that shows the AS WELL AS THE location of every ACUHO-I member institution. It is literally the world of campus housing. OFFERINGS AND But we are not finished yet. In the coming months you will continue to see new life being given to our online presence, both big and small.