macOS Support Essentials 11 Supporting and Troubleshooting macOS Big Sur Exam Preparation Guide Contents About the ACSP certification .....................................................................................................................................6 Taking the exam ..........................................................................................................................................................6 Preparing for the exam ...............................................................................................................................................7 Exam details ................................................................................................................................................................7 Lesson 1—Introduction to macOS .............................................................................................................................8 Goals ........................................................................................................................................................................8 Review questions ...................................................................................................................................................8 Answers ...................................................................................................................................................................8 Lesson 2—Update, Upgrade, Reinstall macOS .......................................................................................................9 Goals .......................................................................................................................................................................9 Review questions ...................................................................................................................................................9 Answers .................................................................................................................................................................10 Lesson 3—Set Up Your Mac .....................................................................................................................................11 Goals ......................................................................................................................................................................11 Review questions ..................................................................................................................................................11 Answers .................................................................................................................................................................11 Lesson 4—Use the Command Line .........................................................................................................................11 Goals ......................................................................................................................................................................11 Review questions ..................................................................................................................................................11 Answers .................................................................................................................................................................12 Lesson 5—Use macOS Recovery ............................................................................................................................13 Goals ......................................................................................................................................................................13 Answers .................................................................................................................................................................13 Lesson 6—Update macOS .......................................................................................................................................14 Goals ......................................................................................................................................................................14 Review questions .................................................................................................................................................15 Answers .................................................................................................................................................................15 Lesson 7—Manage User Accounts .........................................................................................................................16 macOS Support Essentials 11 2 Exam Preparation Guide Goals ......................................................................................................................................................................16 Review questions .................................................................................................................................................16 Answers .................................................................................................................................................................16 Lesson 8—Manage User Home Folders .................................................................................................................17 Goals ......................................................................................................................................................................17 Review questions ..................................................................................................................................................17 Answers .................................................................................................................................................................17 Lesson 9—Manage Security and Privacy ...............................................................................................................18 Goals ......................................................................................................................................................................18 Review questions .................................................................................................................................................18 Answers .................................................................................................................................................................19 Lesson 10—Manage Password Changes ...............................................................................................................20 Goals .....................................................................................................................................................................20 Review questions .................................................................................................................................................20 Answers ................................................................................................................................................................20 Lesson 11—Manage File Systems and Storage .....................................................................................................22 Goals .....................................................................................................................................................................22 Review questions .................................................................................................................................................22 Answers ................................................................................................................................................................22 Lesson 12—Manage FileVault ..................................................................................................................................23 Goals .....................................................................................................................................................................23 Review questions .................................................................................................................................................23 Answers ................................................................................................................................................................23 Lesson 13—Manage Permissions and Sharing ......................................................................................................24 Goals .....................................................................................................................................................................24 Review questions .................................................................................................................................................24 Answers ................................................................................................................................................................24 Lesson 14—Use Hidden Items, Shortcuts, and File Archives ..............................................................................25 Goals .....................................................................................................................................................................25