Table of Contents 1. Introduction .............................................................................................................................. 1 Foreword ............................................................................................................................. 1 What is AnyDesk? ................................................................................................................ 1 2. Quick start ............................................................................................................................... 2 Step 1: Download program file ................................................................................................ 2 Step 2: Start AnyDesk ........................................................................................................... 2 Step 3: Remote control .......................................................................................................... 3 3. AnyDesk Basics ........................................................................................................................ 4 System requirements .............................................................................................................. 4 Platforms ............................................................................................................................. 4 Installing AnyDesk ................................................................................................................ 4 Installing AnyDesk on Linux .......................................................................................... 6 Installing AnyDesk on macOS ......................................................................................... 6 AnyDesk number or AnyDesk alias? ........................................................................................ 7 Main window ....................................................................................................................... 7 The main window on macOS .......................................................................................... 8 Quick dial ............................................................................................................................ 8 Context menu ............................................................................................................... 8 Advanced view ............................................................................................................. 9 The speed dial on macOS ............................................................................................... 9 Address book ....................................................................................................................... 9 Overview ..................................................................................................................... 9 List view .................................................................................................................... 10 Adding and editing tags ................................................................................................ 11 Creating groups and sub-groups ..................................................................................... 12 Connecting – Allowing access to your own desk ....................................................................... 13 Connection window ..................................................................................................... 13 Permissions during the session ....................................................................................... 13 Chat .......................................................................................................................... 14 File transfer ................................................................................................................ 14 Establishing a connection – Controlling a remote desk ............................................................... 14 View mode ................................................................................................................. 15 Information displayed during desktop sharing ................................................................... 15 Open additional concurrent AnyDesk sessions .......................................................................... 15 PowerUser option for unlimited number of sessions ........................................................... 16 Ending a session ................................................................................................................. 16 Updating AnyDesk .............................................................................................................. 16 Uninstalling AnyDesk .......................................................................................................... 17 4. Menus and settings .................................................................................................................. 18 Menus ................................................................................................................................ 18 "General" menu ........................................................................................................... 18 "Display settings" menu ................................................................................................ 19 "Actions" menu ........................................................................................................... 20 "Keyboard Layout" menu .............................................................................................. 21 Menu and symbol bar on macOS ................................................................................... 21 Settings .............................................................................................................................. 22 "User interface" tab ..................................................................................................... 23 "Security" tab ............................................................................................................. 24 "Privacy" tab .............................................................................................................. 26 "Display" tab .............................................................................................................. 27 "Audio" tab ................................................................................................................ 29 "Connection" tab ......................................................................................................... 30 5. License management and the my.anydesk.com portal ..................................................................... 32 Differences between the AnyDesk licenses .............................................................................. 32 Desks and sessions .............................................................................................................. 32 iii AnyDesk User Manual PowerUser option ................................................................................................................ 33 Custom namespace .............................................................................................................. 33 Linking and using an AnyDesk license .................................................................................... 33 The my.anydesk.com Portal ................................................................................................... 34 License ...................................................................................................................... 33 Clients ....................................................................................................................... 36 Details ............................................................................................................... 36 CSV export ........................................................................................................ 36 Sessions (AnyDesk Professional only) ............................................................................. 37 Details ............................................................................................................... 37 Data transfer ....................................................................................................... 37 Settings ...................................................................................................................... 37 User .................................................................................................................. 37 CSV export ........................................................................................................ 38 Support .............................................................................................................. 39 Automatic Payment .............................................................................................. 39 Invoices ............................................................................................................. 40 Customize AnyDesk (custom client; only AnyDesk Professional and Enterprise) ..................... 40 6. Advanced topics ...................................................................................................................... 42 Shortcuts ............................................................................................................................ 42