ANNUAL REPORT 2013 CITY OF VICTORIA City of Victoria 1 Centennial Square Victoria, British Columbia V8W 1P6 victoria.ca City of Victoria BRITISH COLUMBIA Annual Report YEAR ENDED DECEMBER 31, 2013 Our commitment to the environment The environmental savings below were achieved by printing the Annual Report using post-consumer recycled fibre in place of virgin fibre: 1 tree preserved for 787,155 BTUs energy the future not consumed 1 kg water-borne waste 24 kg ghg emissions not created not generated 1,787 litres wastewater 12 cubic metres natural flow saved gas unused 24 kg solid waste Equivalent to not driving not generated 83 km in an average car 47 kg net greenhouse Equivalent to planting gases prevented 4 trees victoria.ca Located on the southern tip of Vancouver Island, the City of Victoria is home to close to 83,000 people and is the economic and entertainment centre for the 375,000 residents of Greater Victoria. The Capital Welcome to Victoria City of British Columbia, Victoria is a community of choice for its temperate climate, natural beauty, recreational sites and superior economic opportunities. Facing new challenges and opportunities each day, the City of Victoria is evolving to find innovative ways of providing the highest level of service possible. We’re building on the strengths of today, to make Victoria even stronger for the generations of tomorrow. CITY OF VICTORIA | Annual Report 2013 1 Table of Contents Annual Report Victoria Making Changes to Serve You Better .......... 5 Our Community .......................................... 18 Message from the Mayor .............................. 7 Our Economy .............................................. 22 Mayor and City Council ................................ 8 Our Environment ......................................... 26 Message from the City Manager ................ 10 Performance Measures .............................. 30 Message from the Director of Finance ....... 11 Victoria Fire Department ............................. 32 Strategic Plan 2013 – 2015 .......................... 13 Victoria Police Department ......................... 34 Our Government ......................................... 14 Organizational Chart .................................. 71 Nanaimo Vancouver Victoria Financial Report Consolidated Financial Statements .........................37 Statistical Information ........................62 Management’s Responsibility ..................... 38 Taxable Assessments of Land Auditors’ Report ......................................... 39 and Improvements 2009 – 2013 .................. 63 Port Angeles Municipality Statement of Financial Position .................. 40 Property Tax Rates 2009 – 2013. ................. 64 of Saanich Bl a Do New Construction 2009 – 2013 ................... 64 ns Statement of Operations ............................. 41 u h gl a Gorg rd Street e Road a e Road s d Statement of Change Labour Force Activity 2009 – 2013 .............. 64 S Hillsi t reet in Net Financial Assets ............................... 42 Property Tax Levied and Collected t y t i al l ro Bay Road a Seattle 2009 – 2013 ................................................. 65 p Statement of Cash Flows ............................ 43 uim i dbo q Bay ic Street a Shelbourne Street Shelbourne n C 2013 Principal Corporate Tax Payers ......... 66 Mu of Es Notes to Financial Statements .................... 44 Esqui ve malt Road City Hall Dri Debenture Debt 2009 – 2013 ...................... 67 ch Pandora Avenue ea Oak Bay Avenue B Consolidated Statement Johnson Street reet St rt of Financial Position 2009 – 2013 ................ 67 Fo y y reet it l a a B Revenue and Expenses 2009 – 2013 .......... 68 k St ip o c i ak o n O C f o Mu Consolidated Statement of Operations 2009 – 2013 .......................... 68 rnment Street d ve oa o R G Reserve Funds and Statement Dallas of Surplus 2009 – 2013 ................................ 69 Portland Capital Expenditures and Funding Map of Victoria Sources 2009 – 2013 ................................... 70 2013 Grants ................................................ 71 2 Annual Report 2013 | CITY OF VICTORIA CITY OF VICTORIA | Annual Report 2013 3 Making Changes to Serve You Better As a local government we interact with thousands of customers each day. From the new business owner who visits City Hall to apply for a business licence, to a parent enrolling their children in recreation classes, to the homeowner receiving efficient garbage collection services, we serve a variety of customers and needs. Customer service has always been at the We will listen, continually measure our forefront of everything we do. As times performance and communicate the results. change, we recognize that the needs of our We will strive for continuous improvement, customers change and we must adapt and embracing innovation, best practices, sharpen our focus on how we provide service. and learning. In 2013 the City of Victoria made significant Facing new challenges and opportunities improvements, including easier access to each day, the City is evolving to find innovative services and information online and physical ways of providing the highest level of service improvements at City Hall. possible. We’re building on the strengths We will continue working to deliver quality of today, to make Victoria even stronger for services that are essential to the well-being the generations of tomorrow. and quality of life of Victorians. We will continue to look for online solutions that allow residents to save a trip to City Hall. 4 Annual Report 2013 | CITY OF VICTORIA CITY OF VICTORIA | Annual Report 2013 5 Message from the Mayor On behalf of Victoria City Council, I am Great cities have vibrant public spaces. in 2013, and the building now provides proud to share our 2013 Annual Report with Victoria has 70 city parks and 190 hectares 26 units of housing for young Aboriginal you. Every year, staff and Council work hard of parkland, covering 8% of the City’s adults who are working and/or in school to ensure that Victoria remains one of the landbase. We have been revitalizing and for young Aboriginal families top places to live, work and play in Canada. these public spaces, updating playgrounds or Aboriginal grandparents raising We are very proud of our city and we hope and improving our parks. This year, grandchildren. Siem Lelum is Salish for you are too. we replaced aging play equipment in the Respected House and reflects the vision Wark Street and Fern Street Parks, after to develop a safe, affordable, supported This year we saw outstanding results from hearing ideas from children and parents and holistic urban village. years of commitment to our top priorities. about the features that they wanted to see Property crime and late night disorder in our This fall, we began webcasting our Council in the playground, and we installed an downtown core is down, thanks to innovative and Committee meetings, making it even outdoor fitness circuit in Central Park. programs like Late Night, Great Night; we easier for residents and stakeholders to have made incredible strides in reducing We welcomed baseball back to Victoria access their local government. homelessness on our streets, thanks to our with the Victoria HarbourCats West Coast In 2014, we will welcome a new Police ongoing commitment to affordable housing; League team. During their inaugural Chief and a new City Manager. Together we our commitment to the local economy is season, the HarbourCats drew an will continue to build on our successes and paying off with increased investment in our attendance of more than 34,000, building ensure that Victoria remains a city that we downtown and local industries. on the momentum of the Royals hockey can all be proud of. team, the Highlanders soccer team and I would like to acknowledge the Councillors, other sport events. I would like to take this opportunity to staff, businesses, social service agencies thank all members of Council and staff for and the community who work so hard to Food security and access to local food has their hard work and commitment to public build and maintain the Victoria that we all been an important topic in recent years. service. I look forward to another successful love. Together, we have accomplished a lot. Acknowledging the importance of local year in 2014. food production, we piloted two community This year, we broke ground on the new orchard programs to integrate food Johnson Street Bridge, which will replace production into two city parks. Community the 100 year-old blue bridge and will vastly members participate in the care and improve cycling, walking and driving options harvesting of the fruit and nut trees and to and from the downtown. the food is shared with the community. We have been diligently investing in Housing and homelessness continue to be Victoria’s infrastructure, more than doubling a top priority. In 2010, the City purchased yearly contributions to our reserve funds two Traveller’s Inn motels for the purpose and also increasing our capital spending. Dean Fortin of increasing the number of supportive This means that we can afford to invest in Mayor housing units in Victoria. Renovations critical sewers, bridges and roads without were completed on Phase I of Siem Lelum Top to bottom: Opening of the Development Centre with first permit application, asking future generations to pay the bills. electrical charging station in parkade, Downtown Victoria Business Association’s Clean Team, groundbreaking for Johnson Street Bridge 6 Annual