Darling Downs Hospital and Health Service Darling Downs Hospital and Health Service Annual Report 2016-17

Darling Downs Hospital and Health Service Darling Downs Hospital and Health Service Annual Report 2016-17

Darling Downs Hospital and Health Service Darling Downs Hospital and Health Service Annual Report 2016-17 Open data The Darling Downs Hospital and Health Service is committed to the Queensland Government’s open data strategy. The following additional information has been published on the government’s open data website to form part of our 2016-17 annual report: • consultancy expenditure • overseas travel expenditure • results against the Queensland Language Services Policy This information is published at: www.qld.gov.au/data Version control First published September 2017 ISSN 2202-445X (Print) ISSN 2202-736X (Online) Public availability statement Copies of this publication can be obtained at: http://www.health.qld.gov.au/darlingdowns/pdf/ddhhs-annualreport.pdf or by contacting: The Office of the Chief Executive Darling Downs Hospital and Health Service Jofre Level 1 Baillie Henderson Hospital PO Box 405 Toowoomba Qld 4350 [email protected] Phone (07) 4699 8412 Copyright © Darling Downs Hospital and Health Service 2017 Licence This annual report is licensed by the State of Queensland (Darling Downs Hospital and Health Service) under a Creative Commons Attribution Non-Commercial 3.0 Australia licence. CC by non-commercial licence summary statement In essence, you are free to copy, communicate and adapt the work for non-commercial purposes, as long as you attribute Darling Downs Hospital and Health Service and abide by the licence terms. To view a copy of this licence, visit http://creativecommons.org/licenses/by-nc/3.0/au/deed.en/ Attribution Content from this annual report should be attributed as: Darling Downs Hospital and Health Service Annual Report 2016-17 Interpreter service statement Darling Downs Hospital and Health Service is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, you can contact us on (07) 4699 8412 and we will arrange an interpreter to effectively communicate the report to you. B DDHHS Annual Report 2016-2017 Letter of compliance The Honourable Cameron Dick MP Minister for Health Minister for Ambulance Services GPO Box 48 Brisbane QLD 4000 Dear Minister I am pleased to submit for presentation to the Parliament the Annual Report 2016–2017 and financial statements for the Darling Downs Hospital and Health Service. I certify that this Annual Report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements can be found at page 84 of this annual report. Yours sincerely Mr Mike Horan AM Chair Darling Downs Hospital and Health Board 06/09/2017 DDHHS Annual Report 2016-2017 i Contents Letter of compliance i Board Chair report 2 Chief Executive report 3 Overview 4 Our role 4 Our region 4 Our community 4 Our facilities 5 Our services 6 Education and research 6 Our vision, purpose and objectives 6 Our strategic direction 7 Our strategic risks and opportunities 8 Our priorities 9 Our governance 10 Our Board 10 Board meetings 15 Board committees 15 Board and committee meeting attendance 16 Board engagement with our community 17 Our Executives 20 Our organisation 25 Executive committees 27 Risk and compliance management 28 Internal audit 28 External scrutiny 28 Disclosures of confidential information in the public interest 29 Information systems and recordkeeping 29 Our performance 30 This year’s milestones 30 Performance highlights 2016-17 34 Our service standards 35 Our achievements this year against standards 36 Our performance indicators 43 Strategic objectives 43 Glossary of terms 78 Compliance checklist 84 Annual Financial Statements 86 ii DDHHS Annual Report 2016-2017 Acknowledgement of Traditional Owners The DDHHS respectfully acknowledges the Traditional Owners, both past and present, of the region we serve. The DDHHS has a commitment to reducing inequalities in health outcomes for Aboriginal and Torres Strait Islander people in line with Australian and State Government policies including the Closing the Gap initiative. DDHHS Annual Report 2016-2017 1 Board Chair report It is with great pleasure that I present the care room at Cherbourg, and announcement of the fifth annual report of the Darling Downs Kingaroy Hospital redevelopment. Hospital and Health Service (DDHHS). The Making Tracks initiative continued in 2016-17 with the implementation of a range of projects designed It has been an incredible year with staff to close the health gap for Indigenous Australians. working consistently to provide first-class The DDHHS held a National Close the Gap Day Expo care for patients and consumers amid the in March 2017 to provide an opportunity to share increased demand for our services. learnings and experiences to break down barriers and promote culturally safe health care. For the second year in a row, we have achieved an Telehealth consultations across the DDHHS saw almost-zero waitlist for specialist outpatients in all an increase in use of 36 percent. These services categories of clinical urgency. This has been a steady link patients with a specialist via videoconference focus for several years and our clinical and support resulting in fewer patients travelling to receive teams have continued to provide timely patient care. specialist care. This increase shows our commitment to health innovation and making it as easy as possible This success has seen the majority of patients for the whole community to access our services. receiving their outpatient appointments, elective surgery, endoscopy and dental treatments This year we farewelled former Board member within clinically appropriate timeframes whilst Corinne Butler and welcomed University of Southern maintaining a balanced financial budget. This has Queensland (USQ) Professor Julie Cotter, a respected been an ongoing achievement over the past few academic with a wealth of experience in business years and one that the Board is very proud of. and governance. Her USQ colleague Dr Ruth Terwijn, a registered nurse, was reappointed for another term I am also pleased to report that the BreastScreen on the Board. Queensland Toowoomba Service had a record-breaking year screening 19,037 women. A significant milestone The Board continues to focus on the importance of was also reached in January with the 350,000th screen genuine community engagement. I thank all the Board since the service started almost 25 years ago. The members for their governance and advocacy. Meetings mobile screening service is on the western run this are held regularly in both Toowoomba and rural year, bringing state-of-the-art mammogram technology facilities and include opportunities to hear directly to women in rural and remote areas. from community leaders and representatives from local organisations about their needs and issues. None of this could be accomplished without the hard work and dedication of all our staff who achieved I would like to congratulate Health Service Chief all targets while maintaining high safety and quality Executive, Dr Peter Gillies, and his executive team on standards and all within budget during a time of providing exceptional leadership and excellence in increased growth in demand. rural and regional healthcare. We look forward to the next financial year and working with you to deliver Improving infrastructure to support healthcare health and wellbeing for our community. delivery has also been a priority, with several key projects in progress and the completion of some important new assets. This included finalisation of the $50.6 million Backlog Maintenance and Remediation Program, a second CT scanner, MRI, and emergency department expansion at Toowoomba Hospital, Baillie Mr Mike Horan AM Henderson Hospital Laundry upgrade, new palliative Board Chair 2 DDHHS Annual Report 2016-2017 Chief Executive report It has been another outstanding year for This saw 1,501 constructive messages from staff, the DDHHS as we continue to provide providing a real-time overview of the health service. Our plan is to repeat this survey on a biennial basis. excellence in rural and regional healthcare. As part of our commitment to improving our The achievements outlined in this Annual Report organisational culture we were very pleased to show the dedication, commitment and hard work of commence a partnership with the Cognitive Institute our 5,000 clinical and non-clinical staff across the to become a Safety and Reliability Improvement health service. One of the achievements that I am Programme (SRIP) partner. We are the eighth health particularly proud of this year is the efficiency of our service in the world, and the first regional service, emergency departments with patients treated and to be invited to become a SRIP partner and join a discharged, or admitted within 4 hours despite a 3 select group of international healthcare organisations percent increase in emergency presentations. who have committed to this 3 to 5 year safety and reliability culture improvement programme. As a health service, one of our key focuses is providing care as close to patients’ homes as possible and this The development of staff is a key priority and this year year saw the establishment of a renal dialysis unit at saw significant work in the area of clinical education the Dalby Hospital. We have been working on this for a with the development of new education packages number of years and it has required extensive support in Medical Services, Allied Health, Medical Imaging from the Toowoomba renal unit and comprehensive and Sterilisation Services. The DDHHS’s Queensland training for the Dalby Hospital nurses and doctors. We Rural Generalist Program (QRGP) was awarded the have also commenced tele-chemotherapy services at Premier’s Award for Excellence in the Leadership Dalby Hospital and plan to extend this service to other category in December 2016. This is an outstanding rural hospitals in the future.

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