ORANGE CORPORATE SOCIAL RESPONSIBILITY 2014 REVIEW Within its approach on corporate social responsibility, Orange has set precise objectives for several years. Here is the review of the 20014 achievements 1 Corporate Social Responsibility / 2014 review / Orange Contents APPROACH ................................................................................................................ 3 ETHICS................................................................................................................................. 3 COMBATING CORRUPTION ...................................................................................................... 3 STAKEHOLDER DIALOGUE ....................................................................................................... 3 Dialogue in countries ......................................................................................................................... 3 Group level dialogue .......................................................................................................................... 4 Dialogue applied to specific issues or services .................................................................................. 4 Digital Society Forum ......................................................................................................................... 5 A TRUSTED SUPPORT FOR ALL THROUGHOUT THE DIGITAL WORLD .................... 6 OUR CUSTOMERS .................................................................................................................. 6 Earning customer preference ............................................................................................................ 6 Communicating with confidence ....................................................................................................... 6 Accompanying families for the safe and responsible use of new technologies ................................... 7 Answering concerns on radio waves ................................................................................................. 8 OUR EMPLOYEES ................................................................................................................... 9 Reconciling social and economic performance .................................................................................. 9 Preparing the Group's future ........................................................................................................... 11 Promoting diversity in the workplace ............................................................................................... 13 OUR SUPPLIERS AND SUBCONTRACTORS .................................................................................15 Orange, a responsible purchaser ..................................................................................................... 15 Promoting CSR standards in the supply chain ................................................................................ 16 On-going integration of CSR within BuyIn ........................................................................................ 18 RESPECT FOR HUMAN RIGHTS ................................................................................................19 ACCELERATING SOCIO-ECONOMIC DEVELOPMENT ............................................. 20 FIGHTING THE DIGITAL DIVIDE ..................................................................................................20 Fighting the geographical digital divide ............................................................................................ 20 Fighting the physical digital divide .................................................................................................... 20 Contributing to cultural development ............................................................................................... 22 DEVELOPING ESSENTIAL INNOVATIVE SERVICES.......................................................................23 SUPPORTING ENTREPRENEURSHIP ..........................................................................................23 FACILITATING ENERGY AND ENVIRONMENTAL TRANSITION ................................. 26 AN AMBITIOUS ENVIRONMENTAL POLICY ...................................................................................26 FIGHTING CLIMATE CHANGE ...................................................................................................26 Controlling our impact ..................................................................................................................... 26 Helping our customers reduce their impact ..................................................................................... 28 OPTIMISING THE LIFETIME AND END-OF-LIFE OF EQUIPMENT.........................................................28 Waste of electrical and electronic equipment (WEEE) ...................................................................... 28 Collecting, reconditioning, reselling and recycling mobile sets ......................................................... 29 PRESERVING BIODIVERSITY AND SCARCE RESOURCES .................................................................31 Biodiversity ...................................................................................................................................... 31 scarce resources ............................................................................................................................. 31 2 Corporate Social Responsibility / 2014 review / Orange Approach APPROACH Objectives Deadline Progress Status ETHICS deploy the new e-learning 2014-2015 The e-learning ethics module has been translated into ethics within the Group's English, Spanish, Polish, Slovak, Romanian and Arabic. It countries and entities was mainly deployed in 2014 by entities using the French module. During the year 2014, translations into Arabic, Spanish, Polish and Romanian were completed. The deployment in these languages by the entities and countries will be launched in early 2015. Technical accessibility tests for French-speaking African countries were carried out for deployment in 2015. COMBATING CORRUPTION conduct an assessment of 2014 The corruption risk analysis methodology defined at the the risks of corruption and Group level was deployed in the subsidiaries. pursue training actions with The French version of the anti-corruption e-learning the deployment of anti- was finalised in May 2014 and released within Orange corruption e-learning France according to the principle of managerial deployment. 7,000 people have been identified and trained in this first phase. The English version is being rolled out in the rest of the Group. Translations into Polish and Flemish were launched to meet the specific needs of our subsidiaries in Belgium and Poland. Its adaptation in Slovak and Spanish is underway. STAKEHOLDER DIALOGUE Objectives Deadline Progress Status DIALOGUE IN COUNTRIES organise a dialogue in 2014-2015 In Kenya, the Central African Republic and the Republic of countries where this has not Congo, dialogue could not be achieved due to the volatile been undertaken for political political situation. or organisational reasons Postponed to 2015 for Egypt. (Kenya, Egypt, Slovakia) Slovakia has not conducted organised dialogue as such, but has involved thematic stakeholder panels as part of the overhaul of its corporate philanthropy and CSR. At least one dialogue was conducted in all other European countries renew dialogue in countries 2014-2015 Botswana: a new dialogue was conducted in October with where it has already been a new proposal for priority action plans focusing on issues 3 Corporate Social Responsibility / 2014 review / Orange Approach undertaken, using different of customer experience, the prioritisation of the methods (individual foundation's actions, accessibility and support for interviews, panels, surveys), entrepreneurship. Twenty stakeholders met face to face. and update CSR action plans (2nd wave). Renewed dialogue in Jordan in March and September: an initial phase with internal diagnostics and a dozen or so external face-to-face interviews were conducted. The finalisation is planned for March 2015. France: dialogue conducted in November with 3 consumer panels, 2,000 online interviews with a representative sample of the general public, 700 telephone interviews with partners and stakeholders from civil society. Results available in early 2015 for the prioritisation of action plans, with the dissemination of results by each Orange regional management office. GROUP LEVEL DIALOGUE set up a stakeholder dialogue 2014-2015 The main principles have been defined; presentations to the at the Group level with the Executive Committee and Board of Directors are planned in involvement of the Executive 2015. Committee DIALOGUE APPLIED TO SPECIFIC ISSUES OR SERVICES implement a thematic 2014-2015 Dialogues conducted on the theme of Connected dialogue on the Group's Diasporas, with a focus on the Malian diaspora - products and services some thirty interviews in the Paris region followed by twenty in Bamako. These dialogues have highlighted high expectations in terms of international money transfers, specific communication offerings (blocked packages), of interest for remotely managed mAgri services. Senegal: establishment of a mAgri dialogue in rural areas in April 2014. The mAgri dialogue aims to identify products and services that contribute to the development of rural areas and agriculture in Africa. Dialogue conducted in