HEALTHCARE Also in Leading IT Taking a New Look Coaching Emerging This Issue: Innovation in Care ... p. 22 at Inclusion .... p. 34 Leaders ........... p. 62 EXECUTIVE A CLEANER CLEAN. Imagine using fewer chemicals to keep hospitals even cleaner. If we can dream it, we can do it. Our state-of-the- art cleaning system uses electrically charged water for a reduced chemical footprint. Whether it’s working with hospitals, universities, stadiums, or businesses, innovative The MAGAZINE FOR HEALTHCARE LEADERS VOLUME 30, NUMBER 5 • SEPTEMBER/OCTOBER 2015 customer service is at the heart of what we do. WE DREAM. WE DO. TECHNOLOGY Using Technology to Map Out a Population Health Strategy VOLUME 30, NUMBER 5 NUMBER 30, VOLUME • SEPTEMBER/OCTOBER 2015 Find out more at www.aramark.com/innovations © 2014 Aramark. All rights reserved. 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The Risk Authority Stanford Go to BESmith.com/ProvenLeaders risk management on demand. theriskauthority.com 855.254.8261 | BESmith.com HE_SO15_cvr_spread.indd 2 8/4/15 9:42 AM Contents VOLUME 30, NUMBER 5 • SEPTEMBER/OCTOBER 2015 Features 10 Using Technology to Map Out a Population Health Strategy John M. Buell © shutterstock.com 22 Leading IT Innovation in Care Laura Ramos Hegwer © shutterstock.com Special Feature 34 It’s Time to Take a New Look at Inclusion in Healthcare Organizations Leslie A. Athey Contents Departments 4 ACHE Online 66 Governance Insights Governance Principles for Physician 6 Take Note Organizations Center for Healthcare Governance 8 Perspectives Back to School 70 Improving Patient Care Deborah J. Bowen, FACHE, CAE Assessing Community Health Needs Institute for Healthcare Improvement 44 Professional Pointers 74 On Physician Relations 48 Healthcare Management Ethics Effective Alternatives to Physician The Urgent Need for Fatigue Employment Management Policies Andrew D. McDonald, FACHE Paul B. Hofmann, DrPH, FACHE 52 Satisfying Your Customers Inside ACHE A Model for Change Neil R. Fedders, OTR/L 76 Executive News 56 Community Health Innovations 80 On the Move Improving the Health of Patient-Care Staff 84 Member Accolades Carrie Camin, Stephen L. Mansfield, PhD, FACHE, and Mike Tinney 86 Board Highlights 58 Public Policy Update 88 Chapter News What’s Next for Healthcare Reform? Engaging Early Careerists Daniel B. McLaughlin 90 Professional Development Calendar 62 Careers Coaching Emerging Healthcare 92 Policy Statement Leaders J. Craig Honaman, FACHE, CRC Sue Fairley, Vice President of Nursing and Ancillary Services Dr. Clint Purvance, Chief Medical Offi cer Barton Health “Partnering with Novia enabled us to identi fy and save $4.1 million in labor expenses, and positi oned us for our future with another $1.2 million in saving opportuniti es…” “Being in a close-knit community with a health system focused on delivering the highest level of care possible to our local residents, we needed a partner who could assist Barton in matching employee resources to community health needs. Partnering with Novia enabled us to identi fy and save $4.1 million in labor expenses, and positi oned us for our future with another $1.2 million in saving opportuniti es, allowing us to bett er deploy our fi nancial resources to conti nue to meet the health needs of the community.” — Dr. Clint Purvance, Chief Medical Offi cer, Barton Health and Barton Memorial Hospital, a 63-bed community hospital Read more at noviastrategies.com/barton SUSTAINABLESUCCESS Care Management Transformati on | Surgery | Safety & Quality Non Labor | Labor Producti vity | Compensati on & Benefi ts Revenue Cycle | Pharmacy | Technology For Interim Management Services, please visit our sister company at © 2015 Novia Strategies, Inc. All Rights Reserved www.noviasoluti ons.com NoviaBaron v1 072015 kt.indd 1 7/22/15 10:43 AM TakeACHE NoteOnline ACHe-news Highlights Visit ache.org/ache-news for more ACHe-news Task Force In 2014, ACHE developed a Professional Development Task Force, chaired by Recommendations Address Immediate Past Chairman Christine M. Candio, RN, FACHE, and 10 leaders Challenges Leaders Face in key roles from hospitals and healthcare systems. The committee met to identify how ACHE can successfully address the challenges members and the healthcare community face and the competencies they need to succeed. As a result, members can expect to see new education offerings from ACHE. The task force also created the ACHE Healthcare Leadership Competency Framework. This is the first time ACHE has created competencies that address all levels of healthcare leaders’ professional development and align with today’s core and ever-changing healthcare environment. The framework can act as a road map for senior leaders as they enhance their professional healthcare knowledge. To match the information outlined in the framework, ACHE cre- ated a number of new programs addressing topics such as change management, population health and performance improvement. The task force also identified opportunities to align ACHE content with deliv- ery channels to maximize the impact of the content based on the audience and setting. One of these opportunities is to offer customized, detailed education onsite at individual healthcare organizations to help them meet the demand for in-house training. Another includes developing offerings for clinicians transi- tioning to executive leadership roles. For more information or to view the report and the ACHE Healthcare Leadership Competency Framework, visit ache.org/ProfessionalDevelopmentTaskForce. 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Google Play and the Amazon Please submit announcements for “Member Accolades” or “On the Move” to Editor-in-Chief: Appstore. All material in Healthcare Executive magazine is provided solely for Email: [email protected] the information and education of its readers. The statements and Fax: (312) 424-9390 opinions expressed by authors do not necessarily reflect the policy of Mail: A CHE, Attn: Editor-in-Chief the American College of Healthcare Executives. Authors are 1 N. Franklin St., Ste. 1700 exclusively responsible for the accuracy of their published materials. Chicago, IL 60606-3529 Advertisements appearing in Healthcare Executive do not constitute endorsement, support or approval of ACHE. 4 Healthcare Executive SEPT/OCT 2015 Reprinted with permission. All rights reserved. Take Note Defining Your Population Health BOARD OF GOVERNORS Approach CHAIRMAN Richard D. Cordova, FACHE CHAIRMAN-ELECT Jennifer A. Williams Edward H. Lamb, FACHE IMMEDIATE PAST CHAIRMAN Christine M. Candio, RN, FACHE PRESIDENT/CHIEF EXECUTIVE OFFICER Deborah J. Bowen, FACHE, CAE The biggest social determinant of a person’s health is his or her ZIP GOVERNORS code, according to population health expert David B. Nash, MD. Kathleen A. Bizarro-Thunberg, FACHE BG James J. Burks, FACHE James W. Connolly, FACHE Michael A. King, FACHE Marcel C. Loh, FACHE David A. Olson, FACHE “ZIP code is destiny,” Nash told attendees of ACHE’s Congress