Front cover IBM MobileFirst in Action for mGovernment and Citizen Mobile Services Understand key focus areas for implementing a successful mobile government Learn about IBM MobileFirst products to support an mGovernment solution Review practical use cases and scenarios Tien Nguyen Amit Goyal Subodh Manicka M Hazli M Nadzri Bhargav Perepa Sudhir Singh Jeff Tennenbaum ibm.com/redbooks Redpaper International Technical Support Organization IBM MobileFirst in Action for mGovernment and Citizen Mobile Services April 2015 REDP-5168-00 Note: Before using this information and the product it supports, read the information in “Notices” on page vii. First Edition (April 2015) This paper applies to IBM MobileFirst™ enterprise software. © Copyright International Business Machines Corporation 2015. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Notices . vii Trademarks . viii Preface . ix Authors. ix Now you can become a published author, too! . xi Comments welcome. xi Stay connected to IBM Redbooks . xii Chapter 1. Mobile government overview . 1 1.1 Government, eGovernment, and mGovernment. 2 1.1.1 eGovernment . 2 1.1.2 mGovernment . 3 1.1.3 eGovernment and mGovernment comparisons . 4 1.2 The mobility landscape in government solutions . 6 1.2.1 Maturity model in public sector mobile transformation . 7 1.2.2 Common drivers and focus areas in mGovernment . 9 1.3 mGovernment interactions . 10 1.3.1 Government to citizen (G2C) applications . 11 1.3.2 Government to employee (G2E) applications . 12 1.3.3 Government to government (G2G) applications . 12 1.3.4 Government to business (G2B) applications. 13 Chapter 2. Capabilities for a successful mobile government . 15 2.1 Provisioning. 16 2.1.1 The provisioning and deprovisioning process. 16 2.1.2 Device management provisioning. 18 2.1.3 User credential provisioning . 20 2.1.4 Application provisioning . 21 2.2 Security . 22 2.2.1 User-level security. 23 2.2.2 Device-level security . 23 2.2.3 Data or content-level security . 25 2.2.4 Application-level security. 26 2.2.5 Transaction-level security . 27 2.2.6 Network-level security. 27 2.3 Governance. 28 2.3.1 Device governance . 28 2.3.2 Mobile device management policies . 29 2.3.3 Application governance. 29 2.4 Compliance . 29 2.4.1 Handling personal data and personally identifiable information . 30 2.4.2 Encrypting data at rest and data in flight. 30 2.4.3 Enabling accessibility for mobile applications . 31 2.4.4 Export controls . 32 2.5 Application disaster management . 32 2.6 Analytics . 33 2.6.1 Operational analytics . 34 2.6.2 Business analytics . 34 © Copyright IBM Corp. 2015. All rights reserved. iii 2.7 Application programming interfaces . 34 2.7.1 APIs and government . 35 2.7.2 APIs and mobile . 35 2.8 Mobile application development lifecycle . 36 2.8.1 Discovery and requirements . 37 2.8.2 Designing and developing. 37 2.8.3 Integration . 38 2.8.4 Instrumenting . 39 2.8.5 Testing and vetting . 39 2.8.6 Deployment and management . 39 2.8.7 Analytics . 39 2.9 Mobile user experience . 40 Chapter 3. IBM MobileFirst. 41 3.1 IBM MobileFirst overview . 42 3.1.1 Understanding the need for mobile technology for citizens . 42 3.1.2 IBM MobileFirst introduction . 42 3.2 IBM MobileFirst portfolio . 43 3.2.1 IBM MobileFirst Platform. 44 3.2.2 IBM MobileFirst Protect. 47 3.2.3 IBM Experience One. 49 3.3 IBM MobileFirst reference architecture . 50 3.3.1 Functional model. 50 3.3.2 Operational model. 52 3.4 IBM MobileFirst enterprise app lifecycle . 54 Chapter 4. Reference architecture for the mGovernment solution implementation. 57 4.1 Key challenges for mGovernment. 58 4.2 Reference architecture for mGovernment. 59 4.2.1 Notional view. ..