TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 1 WELCOME .................................................................................................................................................... 1 BROOKFIELD PRIVACY STATEMENT ................................................................................................................. 3 MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 4 MANAGEMENT OFFICE ................................................................................................................................... 4 MANAGEMENT DIRECTORY ............................................................................................................................. 5 OPERATIONS DIRECTORY............................................................................................................................... 5 SECURITY DIRECTORY ................................................................................................................................... 6 EMERGENCY NUMBERS ................................................................................................................................. 6 MAILING ADDRESS AND POSTAL CODE INFORMATION........................................................................................ 6 HOURS OF BUSINESS OPERATION ................................................................................................................... 7 STATUTORY HOLIDAYS .................................................................................................................................. 8 LEASING INFORMATION .................................................................................................................................. 9 TENANT AND BUILDING SERVICES.......................................................................................... 10 ENVIRONMENTAL INITIATIVES .........................................................................................................................10 TENANT SERVICE REQUESTS (310-SERV) ....................................................................................................10 TENANT INSURANCE REQUIREMENTS .............................................................................................................10 SIGNAGE .....................................................................................................................................................12 SMOKING POLICY .........................................................................................................................................12 MOVING AND DELIVERY GUIDELINES ..............................................................................................................13 REMOVAL OF MATERIAL FROM YOUR PREMISES...............................................................................................13 FREIGHT ELEVATOR .....................................................................................................................................13 LOADING DOCK ............................................................................................................................................14 COURIER SERVICES .....................................................................................................................................15 PARKING .....................................................................................................................................................15 ICYCLE RACKS .............................................................................................................................................17 COURTESY PHONES .....................................................................................................................................17 LOST AND FOUND .........................................................................................................................................17 PUBLIC WASHROOMS ...................................................................................................................................18 ALTERATIONS AND REMODELING ....................................................................................................................18 BROOKFIELD PROPERTIES ONLINE CONCIERGE...............................................................................................18 ELECTRONIC DIRECTORIES ...........................................................................................................................18 ACCESSIBILITY .............................................................................................................................................19 ADDITIONAL SERVICES/BUILDING AMENITIES ...................................................................................................19 SECURITY AND LIFE SAFETY .................................................................................................... 22 BUILDING SECURITY .....................................................................................................................................22 CARD ACCESS SYSTEM ................................................................................................................................23 LIVESAFE – AXIIS BY BROOKFIELD PROPERTIES ..............................................................................................23 LOCKSMITH SERVICES ..................................................................................................................................24 ADDITIONAL SECURITY SERVICES ..................................................................................................................25 BROOKFIELD PROPERTIES EMERGENCY ALERT SYSTEM ..................................................................................25 POWER FAILURE ..........................................................................................................................................25 EMERGENCY MANAGEMENT PLAN PRIORITIES .................................................................................................26 VULNERABLE POPULATIONS ..........................................................................................................................26 NATURAL HAZARDS: SEVERE WEATHER .........................................................................................................26 PANDEMIC PREPAREDNESS ...........................................................................................................................27 BOMB THREATS ...........................................................................................................................................28 SOLICITATION ..............................................................................................................................................29 FIRE ALARM SYSTEMS ..................................................................................................................................29 TENANT RESPONSIBILITIES ............................................................................................................................30 LIFE SAFETY TEAM .......................................................................................................................................30 FIRE DRILLS ................................................................................................................................................31 EMERGENCY – FIRE .....................................................................................................................................32 MEDICAL EMERGENCIES ...............................................................................................................................32 TESTING OF PUBLIC ADDRESS SYSTEM ..........................................................................................................33 FLAMMABLE MATERIALS ................................................................................................................................33 Brookfield Place Tenant Handbook i March 29, 2021 FIRE AND LIFE SAFETY VIDEO .......................................................................................................................33 HOUSEKEEPING .......................................................................................................................... 34 NIGHTLY SERVICES ......................................................................................................................................34 SCHEDULED HOUSEKEEPING SERVICES .........................................................................................................34 SPECIAL CLEANING SERVICES .......................................................................................................................35 WINDOW CLEANING ......................................................................................................................................35 RECYCLING PROGRAM ..................................................................................................................................36 CARTON DISPOSAL.......................................................................................................................................37 SECURED SHREDDING ..................................................................................................................................38