Care and Support Services Directory 2018/19 The comprehensive guide to choosing and paying for care and support Support at home • Somewhere to live • Useful contacts Home. There’s no place like it. Being able to live at home can be one of the most important comforts in an older person’s life, and because family and friends can’t always be Home.there Home Instead Senior Care is here to help. There’s no place like it. ensures dignity. e believe in continuity of care our clients see the same CAREivers time and time again allowing a relationship based on trust and companionship to develop. ur visitsNottinghamshire’s are typically an hour or more providing 1st time Home for our CAREivers Care to Providerdeliver high quality tocare andbe truly getrated to know their“outstanding” clients. by CQC ther care companies may say they specialise in dementia care however we can prove it. e have developed our bespoke Alzheimer’s CARE programme which is endorsed by City and uilds to train our CAREivers in specialised communication skills to help interact and build relationships with clients living with dementia. For us nothing is more important“People than providing a convenientdescribed and reliable caretheir solution carethat works for everyone in your family. as exceptional” CQC From ust an hour or two a week to full time care our service is available hours a day and is tailored to My sister and I were not prepared your personal needs. ur Services tailored to your needs for the emotional and physical demands that our mother’s Alzheimer’s placed on us. It was all so overwhelming. So we Our Services tailored to your needs: • Personal care “ • Companionship reached out and found someone we could trust to help us • Personal care • Specialist dementia and Alzheimer’s care • Companionship can’t be there and Mum enjoys her company. We are all • Home from hospital care very grateful!” ~ Ruth B, Client’s daughter. • Specialist dementia and Alzheimer’s care • Light housekeeping • Home from hospital care • Shopping National Care Provider of the Year Award • Light housekeeping • Accompanying to appointments • Meal preparation • Shopping I’m very pleased with Home Instead. • Respite support They are really excellent with my 94 year old mother. They • Accompanying to appointments • Convalescence support “ • Meal preparation and much more... • Respite support them.” ~ James P, Client’s son. • Convalescence support and much more... Call us now for a free no obligation consultation 1 1 1 National Care Provider of the Year Award Worcester roitwich and surrounding areas Redditch Bromsgrove and surrounding areas Home Instead holds the Queen’s award for Enterprise for innovation in Care and is ranked the 1 1 1 UK’s No.1 for quality in home care by industry watchdog Lang Buisson Malvern Upton and surrounding areas Kidderminster and surrounding areas 1 1 1 Registered with Evesham Pershore and surrounding areas Stourbridge Hagley Halesowen and surrounding areas the Care Quality Commission www.homeinstead.co.uk Each Home Instead Senior Care© Call us now for a free, no obligation consultation 01949 480480: Rushcliffe area 01636 550480: Newark & Sherwood area www.homeinstead.co.uk/eastnottingham Contents Introduction 4 Nottinghamshire Care Association 49 Section 1: Helping you to help yourself 6 Section 4: Financial arrangements for care 51 Active living 6 Do I need to pay for my own care? 51 Living with dementia 8 Seeking financial advice on paying for care 51 Mental health and wellbeing 8 Third party payments 52 Staying connected 9 Nottinghamshire County Council Safe at home 11 – Banded Fee Rates 2018/19 52 Money matters 12 NHS continuing healthcare 53 Where you can get support 12 NHS funded nursing care 53 Paying for your own care in a care home 53 Section 2: Helping you when you need it 14 Connect service 14 Section 5: Essential information 54 Brighter Futures (younger adults) 14 Safeguarding adults at risk of abuse Support to find work 15 and/or neglect 54 Short-term support in your own home End of life care 55 (reablement) 15 Comments, compliments and complaints 56 Notts Enabling Service 16 Inspecting and regulating care services 56 Home First 16 Finding care options in your area 57 Telecare and Assistive Technology 16 Assessment beds 17 Useful contacts 57 Intermediate care 17 Short breaks for adults with learning disabilities 17 Care home listings 61 Looking after someone 18 Index 100 Section 3: Helping you to be independent over the longer term 20 Essential checklists Home care agency 25 Support plan 20 Care homes 43 Will I have to pay towards my care? 20 Residential dementia care 47 Power of Attorney 21 Claiming benefits 21 Longer term services 21 All the listings in this Support at home 23 publication of care homes, Home care agency checklist 25 care homes with nursing and home care providers Home care providers 26 are supplied by the Care Quality Commission (CQC) Shared lives 38 and neither Nottinghamshire County Council nor Housing with care 38 Care Choices can be held liable for any errors Housing options for younger adults 39 or omissions. The information contained in this Residential care 39 Directory was correct at the time of going to print. Care homes checklist 43 The inclusion of advertisements in this Directory does not act as an endorsement or recommendation Specialist dementia care 45 by Nottinghamshire County Council. Residential dementia care checklist 47 To obtain extra copies of this Directory, free of charge, call Nottinghamshire County Council on: 0300 500 80 80. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 3 Introduction Our focus is to promote your independence so reducing avoidable hospital admissions as well as you can live a more fulfilled, enjoyable life with the reliance on permanent residential care. strong links to your community. This Care and Support Directory contains useful information for The type and level of support you can expect will younger and older adults, carers and families. You adapt and differ as your needs change. We will have can find information about active living, staying conversations with you about how your needs may connected and money matters, as well as a range best be met. of services to support you and help keep you independent. This includes providing advice and guidance, signposting you to available resources and assessing Where you need support, we will make it as easy as your care and support needs. If you fund your own possible to get the right support, at the right time care, we also have materials available to help you to and in the right place. This will mean working closely make informed decisions about your future. with local community groups, the voluntary sector, your carers and family to support you. There are three key stages of support: 1. Helping you to help yourself. To help you to remain living in your own home, we will work alongside organisations such as 2. Helping you when you need it. healthcare providers to develop local, community- 3. Helping you to be independent over the longer based support. This will include, wherever possible, term and keeping your progress under review. 1. Helping you to help yourself (see section 1: pages 6 - 13) Connecting you with support and information you available can help you to remain independent and can access in your local community and helping you stop you entering the social care system earlier than to make the best use of your existing networks. is necessary. We will make sure that you have access to Some people will find it enough to talk through information and advice to support your wellbeing difficulties and to consider support options that before you need formal social care services. This is a might already exist. Other people will need more universal offer to all, both state-funded and self- help and professional advice on issues such as how funded. to get about the house safely or keep themselves active. We will focus on your skills, experience and networks of existing support and see how these might help If more support is needed, we will move to the next in the future. Finding out what support is already step. 2. Helping you when you need it (see section 2: pages 14 - 19) Working with you in a timely way and supporting you through the time of crisis and then work with you to make your own decisions about short-term you and your family when things are more stable to support to help you to be independent. consider what, if any, ongoing or long-term needs require support. We know that what most people People often approach us for help when they are want is to live independently in their own home. desperate or in crisis. We will act quickly to help prevent the situation getting worse. We will help During times of crisis, we will avoid conversations 4 For support in Nottinghamshire, visit: www.nottshelpyourself.org.uk or call: 0300 500 80 80 about long-term services such as care homes fewer or no formal interventions. following a stay in hospital. Instead, we will ensure that you are informed about the options available to By working with you to help yourself and putting you that might help you regain your independence support in place for short periods, we can start to and live at home. build a more personalised offer and help address your specific needs. Equally, we will look at short-term options when you are not in a crisis.