Record of comments received bia [email protected] 8 0 5 0 4 2 3 0 0 0 0 1 0 0 via Department of Date of Date Outlet Comment Response Members Originator response portal Positive Negative Suggestion Query Food Service Drinks Access Vending Signage Dietary Info Environment Promotions Hi [name retracted], Thank you for getting in touch with us, we’re really glad to hear you’re a fan Hi of the oat and raisin muffins! Please could you let me know if the oat and raisin muffins will be coming Unfortunately we can’t guarantee exactly when they’ll be in as the team 02/08/2018 Despatch Box Participation back? 02/08/2018 x rotate the flavours. We have just enquired though and you will see them in Thank you there tomorrow! [name retracted] Best wishes, [name retracted] Dear [name retracted] The pre-packaged salads are £1 more expensive than the salad bar for Thank you for your follow up email and although sympathetic with your something that is smaller and a good deal less appetising. In my view it is not comments it is a decision made on safeguarding our costs against reduced a satisfactory compromise. business levels. As a customer I appreciate that may not seem ideal but with As an internal customer I am not aware of any communication of the 09/08/2018 Café 14, THS R&I 10/08/2019 the constraints on the logistics of delivery, our costs and depleted business x x intention to provide a substantially reduced service to staff working in 14THS levels we are duty bound to make some unpopular decisions. over the recess. Why is it not possible to provide a salad bar for fewer staff – I am sorry I cannot be more positive. surely catering can adjust the number of tomatoes etc to ensure less Kind regards wastage? [name retracted] Hi [name retracted] Thank you for contacting Catering Services. I forwarded this question on to Hi there, our purchasing manager who responded stating that we purchase it from I have a question about the humus you sell in Debate. Is it made in house? If Foodspeed but the brand is Orexis fresh foods Ltd. 16/08/2019 The Debate Members' staff not, what is the brand? It is delicious.... 20/08/2018 x x Unfortunately because of the volume we would have to produce it can’t be Kind regards, made fresh on site. [name retracted] Best wishes, [name retracted] Dear [name retrascted], sorry for the delay in getting back to you – but with the relocation of Catering Services offices and staff due to the Fire Safety works from the Palace - it has been quite hectic here. Hiya, We have offered vegan sausages as an alternative in the past - along with our I was wondering if you were planning on offering vegan sausages for meat and vegetarian sausages at breakfast but the uptake was very low and 23/08/2018 NA Participation breakfast (like Linda McCartney) or vegan butter (like Flora Dairy Free)? 29/08/2018 the wastage of unsold product was quiet high, but we will look again as to x x Best wishes, what our wholesale suppliers can offer us. [name retracted] We will also see if our suppliers have a good quality vegan ‘butter’ alternative. Thank you for your feedback. Regards, [name retracted] Dear [name retracted] Good Afternoon, Thank you for sending us your feedback regarding the courtyard café. We do I hope you are well, I just wanted to give some feedback on the Courtyard not encourage our staff to use gloves for food preparation as we consider Café. All the staff are really polite and helpful, however I have noticed on two hand washing to be best practice to avoid cross contamination. We do separate occasions that when making breakfast wraps, they were not wearing understand some staff may wish to use gloves and some customers may 23/08/2018 Courtyard Café Corporate Service 23/08/2018 x x gloves. I am sure they are extremely clean and may not have done this indeed request gloves are worn. I can assure you that all our staff complete intentionally, but I just thought I would flag it up. food safety training. Please do contact us with any further feedback you may Kind regards, have. [name retracted] Kind regards [name retracted] Good Morning This morning I got a sausage sandwich from Courtyard canteen in Richmond Dear [name retracted] House. The way it is done now is not good I had to butter the bread get the We swapped the making of sandwiches for wraps when we made the sausages cut in half then put them on the bread, in 7 Millbank you had the transition to Richmond House from 7 Millbank. We have made the rest of the staff to this and a lady was behind the courtier doing nothing, This was the 1st 30/08/2018 Courtyard Café Corporate Service 30/08/2018 breakfast self-service to aid customer speed and service. But the experience x x time in long time that I have got brought breakfast from the canteen because you had today sounds wholly unsatisfactory and I will be in touch to discuss. I have a problem, after this morning after I what have done I won.t be coming Kind regards back again [name retracted] Regards [name retracted] Good morning Hello [name retracted] Two weeks ago I purchased lunch in Portcullis House, the gentleman who We would be more than happy refund the cost of your meal or provide an served me missed charging me for a can of coke, upon noticing his mistake he alternative meal next time you dine in the debate. 30/08/2018 The Debate Strategic Estates said I’ve charged you wrong and proceeded to charge me again for the meal 30/08/2018 x x Please see [name retracted] l who is the supervisor for the debate in PCH. and this time with the can as well. Kind Regards How do I get this refunded? [name retracted] Cheers Dear [name retracted] Thanks very much for contacting us regarding your experience yesterday. Hello, I have been trying to call you today to enable us to investigate the where that I was just eating the spiced butternut squash and coconut soup from debate, 30/08/2018 The Debate Members' staff 30/08/2018 plastic could have come from. x x and nearly choked on some plastic in my soup. This was thin plastic, Could you please contact me when you are back in the office presumably from the packaging involved in the soup storage. Kind regards [name retracted] Record of comments received bia [email protected] 19 3 3 4 6 7 1 0 1 1 2 2 0 0 via Department of Date of Date Outlet Comment Response Members Originator response portal Positive Negative Suggestion Query Food Service Drinks Access Vending Signage Dietary Info Environment Promotions Dear colleagues, I am writing as I would like to suggest some ideas for lunch options here on the Parliamentary Estate. Whilst we appreciate the options which are currently available we would like to suggest some ideas for the menus. Having consulted with other colleagues within my team, we would like to suggest the following: A veggie jerk option (as often as the current meat jerk options) A daily hot pasta/pizza option (with pepperoni, mushrooms, peppers, or just plain margherita) Vegetable spring rolls (these were very popular with colleagues however they have not come up since last year – yet a tofu vegetable option has come up Thank you for contacting us here at Catering Services. twice). Pasties (vegetable and meat options) We will certainly look at your suggestions to see if we can accommodate Sausage rolls some of these in the future. 05/09/2018 N/A Participation 05/09/2018 x A subway style bar? Where customers can choose their toppings Ratatouille Regards, Have baked beans as an option regularly rather than just on a Friday – sometimes it would be nice to have a baked potato with a hot filling [name retracted] More halloumi options Quorn veggie sausages (with mash?) Vegetable hotpot Southern fried chicken Cheese flan Garlic bread – this is not available as much as it used to be. Also the option for purchasing extra slices seems to have gone. I hope these ideas can be considered – and I appreciate your time. Kind regards, [name retracted] Hi [name retracted] Hi Thank you for getting in touch. I have spoken to the chef and they are back in Could you let me know if muffins will be returning to the Despatch Box? 05/09/2018 Despatch Box Participation 06/09/2018 today and going forwards will be there on a daily basis. x Many thanks Best wishes, [name retracted] [name retracted] Hello, I’ve just seen that the name for the new coffee bar in PCH is the Coffee Bean. Could we have a name that’s a bit more parliamentary, in line with the other Thank you for your feedback, you have not been alone in pointing out a more PCH catering (Despatch Box, Adjournment, Debate)? suitable name. Should the venue become more permanent I am aware there 06/09/2018 The Coffee Pod R&I There are plenty of possible names – say, the Mace, or the Moment of 06/09/2018 is likely to be a competition for naming the venue. x interruption, or the Table. Kind regards Don’t worry about responding to this email – it’s not important. [name retracted] Thanks, [name retracted] Dear Sir/Madam, Dear [name retracted] A suggestion I had regarding the opening of the much welcomed alternative Thank you for your feedback, the naming of the coffee pop up is not coffee outlet in Portcullis House is to instead name it “The Other Place” permanent as it was only ever planned as a short term solution prior to the instead of the current name “The Coffee Pod”.