Migration & Maintenance of Bank’s E-Mail Messaging Solution on Public Cloud with Archival Facility & E-Mail Security Bank of Maharashtra (One Family… One Bank… Mahabank) Request for Proposal For Migration & Maintenance of Bank’s E-Mail Messaging Solution on Public Cloud with Archival Facility & E-Mail Security TENDER REFERENCE # RFP – 032020 Head Office, ‘LOKMANGAL’ 1501, Shivajinagar, Pune – 411 005 Cost of Tender Document: Rs.17,700/- RFP032020 Page 1 of 144 Migration & Maintenance of Bank’s E-Mail Messaging Solution on Public Cloud with Archival Facility & E-Mail Security Contents CONTENTS ............................................................................................................................................ 1 LIST OF ABBREVIATIONS.................................................................................................................. 6 1. INVITATION TO THE TENDER ................................................................................................. 8 2. INTRODUCTION ....................................................................................................................... 10 2.1 DISCLAIMER ................................................................................................................................ 10 2.2 INFORMATION PROVIDED ............................................................................................................ 11 2.3 FOR RESPONDENT ONLY ............................................................................................................ 11 2.4 COSTS BORNE BY RESPONDENTS ............................................................................................. 11 2.5 NO LEGAL RELATIONSHIP ........................................................................................................... 11 2.6 RECIPIENT OBLIGATION TO INFORM ITSELF ................................................................................ 11 2.7 EVALUATION OF OFFERS ............................................................................................................ 12 2.8 ERRORS AND OMISSIONS ........................................................................................................... 12 2.9 ACCEPTANCE OF TERMS ............................................................................................................ 12 3. RFP RESPONSE TERMS ........................................................................................................ 13 3.1 LODGMENT OF RFP RESPONSE ................................................................................................ 13 3.2 REGISTRATION OF RFP RESPONSE .......................................................................................... 13 3.3 LATE RFP POLICY ...................................................................................................................... 13 3.4 RFP VALIDITY PERIOD ............................................................................................................... 13 3.5 CONTRACT PERIOD ..................................................................................................................... 13 3.6 REQUESTS FOR INFORMATION ................................................................................................... 14 3.7 NOTIFICATION ............................................................................................................................. 14 3.8 DISQUALIFICATION ...................................................................................................................... 14 3.9 LANGUAGE .................................................................................................................................. 14 3.10 FORMATS OF BIDS ...................................................................................................................... 14 3.11 TIMEFRAME ................................................................................................................................. 14 3.12 APPLICATION MONEY ................................................................................................................. 15 3.13 ADOPTION OF INTEGRITY PACT .................................................................................................. 15 3.14 ANNEXURE SEEKING RESPONSE FOR EVALUATION .................................................................. 16 4. PROJECT DETAILS ................................................................................................................. 18 4.1 PURPOSE .................................................................................................................................... 18 4.2 PRESENT SETUP DETAILS .......................................................................................................... 18 4.3 PROJECT SCOPE ........................................................................................................................ 18 4.4 SUPPLY OF SOFTWARE LICENSES ............................................................................................. 20 4.5 HARDWARE SIZING ..................................................................................................................... 21 4.6 ATS SUPPORT............................................................................................................................ 21 4.7 PROJECT TIMELINES................................................................................................................... 21 4.8 IMPLEMENTATION ........................................................................................................................ 23 4.9 DISASTER RECOVERY MECHANISM ........................................................................................... 25 4.10 TRAINING .................................................................................................................................... 25 4.11 APPLICATION MANAGEMENT, APPLICATION HELPDESK AND HAND HOLDING SUPPORT (FACILITY MANAGEMENT) ......................................................................................................................... 26 5. EVALUATION PROCESS ........................................................................................................ 28 5.1 OBJECTIVE OF EVALUATION PROCESS ...................................................................................... 28 5.2 NORMALIZATION OF BIDS ........................................................................................................... 28 5.3 ELIGIBILITY BID ........................................................................................................................... 29 5.4 PRELIMINARY EXAMINATION OF OFFERS ................................................................................... 29 5.5 TECHNICAL EVALUATION CRITERION .......................................................................................... 29 RFP032020 Page 2 of 144 Migration & Maintenance of Bank’s E-Mail Messaging Solution on Public Cloud with Archival Facility & E-Mail Security 5.6 COMMERCIAL BID EVALUATION .................................................................................................. 31 5.7 WEIGHTED EVALUATION ............................................................................................................. 33 6. INSTRUCTION TO BIDDERS .................................................................................................. 35 6.1 BID SUBMISSION ......................................................................................................................... 35 6.2 LATE BIDS ................................................................................................................................... 40 6.3 CLARIFICATION OF BIDS ............................................................................................................. 40 6.4 PRE-BID MEETING ....................................................................................................................... 40 6.5 REJECTION OF BIDS ................................................................................................................... 40 7. SERVICE LEVEL AVAILABILITY AND MONITORING ........................................................ 41 7.1 SERVICE CRITERIA ..................................................................................................................... 41 7.2 PROBLEM MANAGEMENT AND ESCALATION PROCEDURES ....................................................... 46 7.3 PENALTIES .................................................................................................................................. 46 7.4 PENALTIES FOR DELAYED CLOUD SETUP & MIGRATION: ......................................................... 47 7.5 CAP ON PENALTIES .................................................................................................................... 47 7.6 OVERALL LIABILITY OF THE BIDDER ........................................................................................... 47 8. TERMS AND CONDITIONS ..................................................................................................... 48 8.1 GENERAL .................................................................................................................................... 48 8.2 RULES FOR RESPONDING TO THIS TENDER DOCUMENT ............................................................ 48 9. TERMS OF REFERENCE .......................................................................................................