2017/18 Then Annual Report and now. A joint venture between the University of Melbourne and the Royal Melbourne Hospital 2017/18 Annual Report OUR Vision Our vision is to be First in Care, Research and Learning to improve outcomes for our community and Victorians. Care: First in delivering safe and high quality care Contents .....................................................................................1 Research: First in evidence-based research integrated into practice Chair’s Report ...........................................................................2 Learning: First in developing our workforce and community Chief Executive’s Report ........................................................3 Report of Operations ............................................................... 4 OUR Values About Melbourne Health .......................................................5 Our Care at a Glance .............................................................. 6 Our values and behaviours guide the way we work together Our Year in Review ................................................................... to achieve our vision. 7 Board of Directors ................................................................14 Caring: We treat everyone with kindness and compassion Organisation Structure .......................................................15 Excellence: We are committed to learning and innovation Our Clinical Services ...........................................................16 Integrity: We are open, honest and fair Significant Supporters......................................................... 17 Respect: We treat everyone with respect and dignity at all times Occupational Health, Safety and Wellbeing ..................18 Unity: We work together for the benefit of all Workforce Information .......................................................19 General Information ...........................................................20 OUR Priorities Financial Summary ..............................................................24 Key Financial and Service Performance Reporting ������ 25 We aim to achieve our vision by focusing on six strategic priorities. Statement of Priorities .......................................................26 1. Care and outcomes Attestations .......................................................................... 32 We deliver outstanding care and outcomes Disclosure Index ................................................................... 33 2. Patient and consumer experience Financial Statements ............................................................34 We partner with and empower our patients and consumers Melbourne Health Board Member’s, 3. Innovation and transformation Accountable Officer’s and Chief Finance We embrace innovative thinking in everything we do About and Accounting Officer’s Declaration ....................................35 4. Workforce and culture Independent Audit Report .............................................................36 We enable our people to be the best they can be Comprehensive Operating Statement ����������������������������������38 5. Collaborations this report We maximise the potential of our partnerships This annual report outlines Balance Sheet .........................................................................................39 6. Sustainability the operational and financial Statement of Changes in Equity ...............................................40 We are recognised, respected and sustainable health services performance for Melbourne Health Cash Flow Statement ..........................................................................41 from 1 July 2017 to 30 June 2018. Notes to and forming part of the Financial Statements .42 Front and back cover images for this report are from The relevant Ministers for the reporting period were the The Royal Melbourne Hospital’s Then and Now online Minister for Health, the Hon. Jill Hennessy MP and Minister photographic exhibition, which is part of the hospital’s for Mental Health, the Hon. Martin Foley MP. Melbourne 170th anniversary celebrations in 2018. Health is a health service established in July 2000 under The exhibition places some of our most treasured the Health Services Act 1988 (Victoria). This report is also historical photographs side-by-side with modern- available online at thermh.org.au day versions, highlighting how The Royal Melbourne Hospital has transformed over the last 170 years. [2] [1] 2017/18 Annual Report Chair’s Report Chief Executive’s Report As the newly appointed impact on survival and recovery rates, but also a learning organisation It has been a milestone Innovations such as our telehealth Our staff and our programs continued Chair of Melbourne Health, bringing urgent access to clinical collaborating with others to share and year for Melbourne Health program and Virtual Fracture Clinic to be recognised as industry leaders I am pleased to present our experts to more than 288 patients grow our knowledge to improve clinical with The Royal Melbourne are already demonstrating the throughout 2017/18. Four Melbourne across Melbourne. practice and patient care. benefits technology can have for Health initiatives were finalists in 2017/18 Annual Report. Hospital celebrating 170 our patients, particularly those in the 2017 Victorian Public Healthcare In the 2017/18 year, our NorthWestern I am impressed with the teamwork years of caring for the regional and rural areas, by allowing Awards, including The Royal Mental Health (NWMH) service, the and knowledge sharing that is part of From my first day as Chair I have been more patients to receive high quality Melbourne Hospital’s Refugee Health largest mental health service in Melbourne Health’s DNA. The depth, Victorian community on impressed with the outstanding work of virtual treatment in place of in-person Program, which won the Excellence in the state, experienced a significant quality and value of this commitment 15 March 2018. our staff across every area of Melbourne hospital attendance. CALD Health category. Health. It is their professionalism and increase in services provided to the to learning is evidenced by the many their commitment that improves the community. Providing over 580,000 individuals, teams, programs and I am proud to say that in 2017/18 we In addition to being a great place Of course, none of this would be health and enhances the wellbeing and clinical appointments, our services in initiatives recognised with awards and continued to deliver outstanding care to receive care, we also strive to possible without the dedication of our quality of life for thousands of Victorians. the community are needed more than accolades, which you can read about in to our patients and consumers, as we be a great place for our staff to highly skilled staff, who work tirelessly ever. In our 2017 Melbourne Health This dedication is what makes us proud this Annual Report. have since 1848. Over the work. Together with our research to ensure the best possible outcomes of our 170 year history and confident Celebrating Excellence Awards we past 12 months we have focused and academic partners, Melbourne for our patients and consumers. We end the year with much to be that our vision to be First in Care, recognised the unique partnership on building our capacity and Health continues to provide I thank all of our staff for their proud of and much more to do. Our Research and Learning is driving the between NWMH and Victoria Police. improving our services across comprehensive training programs for commitment to living the Melbourne vision of First in Care, Research and best outcomes for patients, consumers Through the NWMH Triage Service, The Royal Melbourne Hospital and staff and promote opportunities for Health values and the professionalism and their families. the Victoria Police Critical Incident Learning benefits from the generosity NorthWestern Mental Health to ongoing learning and professional and compassion with which they carry Response Team receives relevant of Victorians in supporting Melbourne provide high quality care to more development. out their work. First in Care means not only best clinical information to help police Health and the work of our RMH people when and where they need clinical practice but also delivering Our Safety Culture Program, now in Thank you also to all of our 400+ negotiators resolve critical incidents Foundation in fundraising throughout it - in hospital, in the community and person centred care. We care about its third year, empowers staff to speak volunteers who selflessly gave their as quickly and as safely as possible. the year. Thank you. at home. both the clinical outcome measures up to prioritise safety and provides an time throughout the year. From and the individual’s outcome measures. First in Research means delivering We value the contribution of our many In the 2017/18 financial year we avenue for staff to give and receive guiding patients and visitors around We care about the patient and important medical breakthroughs volunteers who every day make life completed a number of major works feedback in a professional and the hospital, serving cups of tea consumer reported experience of every to shape the future of health care and a little easier for patients and their and projects across Melbourne respectful way. The program is having and coffee and providing books and aspect of their Melbourne Health care, bringing the lab bench to the bedside, families. Thank you. We celebrate the