ON OUR WAY TO THE GREAT CHANGE SUSTAINABILITY AND ANNUAL REPORT 2019 Sustainability and Annual Report 2019 Lima Airport Partners S.R.L. Lima, May 2020 General edition and GRI Standards application: Responde SAC www.responde.pe CONTENTS THE BEST AIRPORT IN CEO MESSAGE MAIN MILESTONES IN SOUTH AMERICA p.06 2019 p.04 p.08 ONGOING TRANSFORMATION p.09 WE ARE LIMA AIRPORT PARTNERS (LAP) JORGE CHÁVEZ INTERNATIONAL AIRPORT p.10 p.18 OUR PERFORMANCE p.26 ETHICS AND CORPORATE EXCELLENCE EFFICIENT AND LET’S GROW WE PROTECT OUR OUR TEAM MAKES GOVERNANCE SERVICES RESPONSIBLE OPERATION TOGETHER ENVIRONMENT THE DIFFERENCE p.27 p.30 p.41 p.58 p.63 p.73 ADJUSTMENT TO STANDARDS p.85 ABOUT THIS REPORT OUR MATERIAL ISSUES LIST OF GRI CONTENTS GLOBAL COMPACT p.86 p.87 p.88 p.98 Amsterdam Londres París Montreal THE BEST AIRPORT Toronto IN SOUTH AMERICA Newark New York Barcelona CEO Madrid MESSAGE Los Ángeles Atlanta MAIN MILESTONES Dallas IN 2019 Houston Orlando ONGOING Fort Lauderdale TRANSFORMATION Miami La Habana OUR PERFORMANCE Cancún Ciudad de México ADJUSTMENT Montego Bay Punta Cana TO STANDARDS San José THE BEST San Salvador Cartagena AIRPORT IN Panamá Caracas Medellín Bogotá SOUTH AMERICA Cali Quito 102-7 Guayaquil La Paz Brasilia PRIVILEGE EXCELLENT Santa Cruz GEOGRAPHICAL WEATHER Calama Rio de Janeiro LOCATION CONDITIONS Antofagasta Salta Asunción Sao Paulo Tucumán Iguazú IN THE CENTER OF ALL YEAR LONG Mendoza SOUTH AMERICA AND AT SEA LEVEL Córdoba Porto Alegre Santiago Rosario Montevideo Buenos Aires Concepción SUSTAINABILITY AND ANNUAL REPORT 2019 04 FIGURES OF THE YEAR THE BEST AIRPORT IN SOUTH AMERICA CEO 0.20 FREQUENCY 50 DIRECT US$2,685.32 MESSAGE INTERNATIONAL RATE DESTINATIONS MILLION LOST TIME ACCIDENT TRANSFERS TO THE PERUVIAN MAIN MILESTONES STATE 20012019 IN 2019 ONGOING TRANSFORMATION OUR PERFORMANCE 23,622,146 18 DIRECT US$128.41 TOTAL NUMBER OF PASSENGERS DOMESTIC ARRIVALS, DEPARTURES AND DESTINATIONS MILLION ADJUSTMENT CONNECTIONS EBITDA TO STANDARDS 24 AIRLINES 85 COMMERCIAL 604 OPERATING AT JORGE CHÁVEZ OUTLETS INTERNATIONAL AIRPORT DIRECT JCIA * EMPLOYEES ** 197,870 US$388.46 19,919 AIRCRAFT MOVEMENTS MILLION EMPLOYEES REVENUES FROM THE AIRPORT OPERATION IN THE AIRPORT *** 271,326 US$ 560.37 TOTAL CARGO TRANSPORTED MT MILLION INVESTMENTS IN JCIA 20012019 (*) December 2019 figures. British Airways is included. (**) It includes direct and indirect employees. (***) Figures of collaborators do not include trainees. SUSTAINABILITY AND ANNUAL REPORT 2019 05 CEO THE BEST AIRPORT IN SOUTH AMERICA MESSAGE CEO 102-14 MESSAGE MAIN MILESTONES IN 2019 ONGOING Dear, TRANSFORMATION Since we were awarded the contract for the Jorge the State handed over the land to us in October 2018 At LAP, we keep the promise to meet deadlines, OUR PERFORMANCE Chávez International Airport concession in 2001, the in compliance with the Concession Contract, we but we are not the only actors in this process. We ADJUSTMENT history of Lima Airport Partners, a company operated started the environmental remediation activities in know that this project is significantly important to TO STANDARDS by Fraport AG, has been marked by a strong growth the lands of the expansion, with a view to fulfilling our the country, the development of the sector, the in every airport activity: We have worked to offer commitment to Peru. tourism and trade industries, and we are working every passenger and customer a quality service. up to what Peru deserves. The project aims to make Lima the main hub In this scenario of transformation and with the In 2019, we exceeded again the previous year growth airport in South America, generating more challenge of operating the current infrastructure, we with 23.6 million passengers, which means connectivity for millions of passengers and cargo. strengthen our commitment to be a reference of an increase by 6.8% in respect of the 2018 year. In this way, new development opportunities are excellence. We know that it is not an easy task This growth is accompanied by new dynamics offered to the country. This will be a starting point for and are aware that passengers and the airport at the airport and significant changes in the the airport to benefit its environment and will serve community will have inconveniences during this business model: The rise in the number of to integrate businesses, the State and civil society. transition. It requires more coordination with all domestic passengers and the expansion of the low the entities involved in the airport operation and, cost carrier model. The airside will be ready in 2022: we will above all, with the State authorities. have a second runway 3,480 meters long and These changes occur in a challenging scenario for a new control tower with the latest generation In this regard, since 2019 the Airport is operating our management as operators of the concessioned navigation system. This will make it possible to under the category Level III of the International Air infrastructure, since we are in the initial stage of the increase the frequency of flights. The landside will Transport Association (IATA); which allows us to airport expansion project due to a series of delays in be ready in 2024: we will have a new maintain a high priority in the coordination with the process of expropriation and release of interference passenger terminal with a modular design to airports in the world and in the allocation of slots for from the land. Finally, in March of this year and after quickly respond to future demand. aircraft movements. SUSTAINABILITY AND ANNUAL REPORT 2019 06 CEO THE BEST AIRPORT IN SOUTH AMERICA MESSAGE CEO 102-14 MESSAGE MAIN MILESTONES IN 2019 ONGOING TRANSFORMATION In addition, to meet the growing demand, during obtain the ISO 31001 and ISO 37001 that takes into consideration our social I am proud to say that Jorge Chávez OUR PERFORMANCE the year we took initiatives to improve certifications. During the year, we were and environmental impacts. In 2019 we International Airport is the airport of all Peruvians. ADJUSTMENT infrastructure, such as the expansion of the imposed no sanction by any regulatory body, conducted entrepreneurship workshops, TO STANDARDS domestic arrivals area, the renovation of the food thus demonstrating that we are committed to health campaigns, environmental and road court and VIP lounges, the increase in the number complying with the law and to an excellent safety education programs in our zones of of check counters and the increase in aircraft management. Also, we reaffirm our influence, investing US$650,000. In addition, we parking capacity (ADP), whose capacity, since commitment to compliance with the United created the Technical Committee for Aircraft 2001, has more than tripled (233%). National Global Compact principles. We want Noise Mitigation, which is made up of national the country to be proud of its airport. and local authorities as well as airlines. In these 19 years, we have made direct transfers to the Peruvian State for US$2,685 million. In addition, Safety and security are essential to our activity I take this opportunity to thank the we have invested US$560.37 million in the airport and must be guaranteed every day. Since 2018 airport community for all the efforts they are modernization. In 2019 revenues for US$388.46 JCIA is considered a national critical asset, making with us to meet the high demand of million, that is, 4.8% more than in 2018, were which makes it possible for us to coordinate passengers and visitors in our facilities. I also obtained and were mainly aeronautical revenues. with the State the prevention and protection congratulate the airlines on their These figures prove our sound financial management of the airport facilities. One of the most commitment to continue growing and making and guarantee the sustainability of our business in significant milestones in 2019, which it possible that our country is increasingly the long term. demanded the highest standards of connected to the world. Our more than 600 Juan José Salmón Gerente General security and service, was the Pan American and workers and every single person carrying out Motivated by more transparent management, in2019, Parapan American Games, or which we an activity at the airport make this place the we created the Area of Risk and Compliance. For this received about 8,000 athletes. We maintain a best airport in South America (Skytrax 2019) reason, we have started a process of alignment to sustainable and responsible management system and the best entrance to Peru. SUSTAINABILITY AND ANNUAL REPORT 2019 07 MAIN MILESTONES IN 2019 THE BEST AIRPORT IN SOUTH AMERICA CEO MESSAGE MAIN MILESTONES IN 2019 ONGOING We received an award in the category of airports for 20 to 50 TRANSFORMATION million passengers as part of the Airport Performance Awards We created the Area of Risk and presented by Future Travel Experience y CIRIUM. OUR PERFORMANCE Compliance. Sky Airlines Fraport increased its Pan American and We were granted the Certificate of Technical Inspection in We implemented the 4.0 version of the entered the participation in the Parapan American Building Security by the Provincial Municipality of Callao. ADJUSTMENT Airport Information System (AIS). The market of shareholding by 10% Games. TO STANDARDS scope of the project included the domestic and as a result, it now We were designated a Level III IATA airport, which allows us a exchange of automatic information with flights. has a total participation high interaction with other airports around the world. various systems. of 80.01%. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC We started Early Works for the We expanded and remodeled We strengthened the We inaugurated 5 domestic We awarded Work Package 1 expansion project and moved forward the food court, increasing the security measures in the remote rooms, 18 check-in for the airport expansion - with Earthworks.