OMBUDSMAN CONTACT LIST For updates or changes, please contact: Linda R. Johnson (202) 377-3999 FAX: (202) 275-0549 Email: [email protected] Last Updated: June 15, 2021 - 1 – K:/ombudsman/Outreach Activities/OmbudsmanContact/6.15.2021 LEGEND LEGEND .................................................................................................................................................... 2 AccessLex Institute (Formerly Access Group, Inc.) ........................................................... 5 ACS (See Conduent) ........................................................................................................... 5 Adtalem Global Education .................................................................................................. 5 Office of Ombudsman......................................................................................................... 5 Alabama Commission of Higher Education (See KHEAA) ............................................... 5 Alaska Commission on Postsecondary Education (ACPE) ................................................ 5 American Education Services (See PHEAA) ..................................................................... 6 American Student Assistance (ASA) (GA) (SEE ECMC) ................................................. 6 American Student Loan (ASLS) ......................................................................................... 6 AmeriCorps (Corporation for National Service) ................................................................ 6 Argosy University ............................................................................................................... 6 Art Institute of Phoenix ....................................................................................................... 6 Ascendium Education Solutions, Inc. (Formerly Great Lakes Higher Education Guaranty Corporation (GA)) .............................................................................................................. 6 Ashford University .............................................................................................................. 7 Aspire Servicing Center ...................................................................................................... 7 Brazos Higher Education Service Corporation, Inc. ........................................................... 8 Brazos Loan Servicing (BLS) ............................................................................................. 8 Brown Mackie College ....................................................................................................... 9 Capella University .............................................................................................................. 9 Chase Student Loans (Formerly known as CFS-SunTech) (See Navient) ......................... 9 Chela Education Financing (See Nelnet) ............................................................................ 9 Citibank ............................................................................................................................... 9 COD Call Center for Borrowers: (800) 557-7394 .............................................................. 9 College Assist (See ECMC)................................................................................................ 9 College Foundation, Inc. (See North Carolina State Education Assistance Authority (GA) ............................................................................................................................................. 9 College Loan Corporation ................................................................................................... 9 Colorado Office of the Attorney General ......................................................................... 10 Conduent ........................................................................................................................... 10 Connecticut Student Loan Foundation (GA) (See ECMC) .............................................. 10 Council for South Texas Economic Progress ................................................................... 11 DeVry Education Group ................................................................................................... 11 District of Columbia Department of Insurance, Securities and Banking .......................... 11 EdFinancial Services ......................................................................................................... 11 Education Assistance Corporation (GA) – (See Ascendium Education Solutions, Inc.) . 11 Educational Credit Management Corporation (ECMC) ................................................... 12 Everest University & Corinthian Colleges (See Zenith) ................................................... 12 Finance Authority of Maine (FAME) (Maine GA) - (See ECMC) .................................. 12 Florida Dept. of Education Office of Student Financial Assistance (FLOSFA) (GA) ..... 13 Georgia Higher Education Assistance Corporation (GA) – ............................................. 13 Georgia Student Finance Commission (GSFC) – (See GHEA) ....................................... 13 - 2 – K:/ombudsman/Outreach Activities/OmbudsmanContact/6.15.2021 Grand Canyon University ................................................................................................. 13 Granite State (See New Hampshire Higher Education) .................................................... 14 Great Lakes Educational Loan Services, Inc. ................................................................... 14 Great Lakes Higher Education Guaranty Corporation (GA) – (See Ascendium Education Solutions, Inc.) .................................................................................................................. 14 HSBC Bank USA .............................................................................................................. 14 Illinois Attorney General Office ....................................................................................... 14 Illinois Student Assistance Commission ........................................................................... 15 Iowa Student Loan (Servicer) (See Aspire Servicing Center) .......................................... 15 K-2 Financial .................................................................................................................... 15 Kaplan University ............................................................................................................. 15 Kentucky Higher Education Assistance Authority (KHEAA) (GA) – ............................. 16 Kentucky Higher Education Student Loan Corporation ................................................... 16 KeyBank NA ..................................................................................................................... 16 Louisiana Office of Student Financial Assistance (GA) (See ECMC) ............................. 17 Massachusetts Educational Finance Authority (MEFA) .................................................. 17 Michigan Guaranty Agency (GA) .................................................................................... 17 Minnesota Office of Higher Education ............................................................................. 17 Missouri Department of Higher Education & Workforce Development – (See ECMC) . 17 Missouri Higher Education Loan Authority (MOHELA) ................................................ 18 Montana Guaranteed Student Loan Program (GA) .......................................................... 18 Morgan-Chase, J.P. ........................................................................................................... 18 National Council of Higher Education Resources ............................................................ 19 National Student Clearinghouse ....................................................................................... 19 National Student Loan Program (NSLP) .......................................................................... 19 Navient (Servicer for non-defaulted borrowers only) ....................................................... 20 Navient Solutions Post Claim Assistance (Default servicing for Ascendium Education Solutions (formerly Great Lakes Higher Education Guaranty Corporation), NELA and USA Funds) ...................................................................................................................... 21 NELNET, Inc. (For Direct Loan and TPD Inquiries See United States Department of Education, ED-Nelnet ....................................................................................................... 21 Nevada Office of State Treasurer ..................................................................................... 22 New Hampshire Higher Education Assistance Foundation (NHHEAF) (GA) ................ 22 (Granite State) ................................................................................................................... 22 New Jersey Higher Education Student Assistance Authority (GA) – (See KHEAA) ...... 22 New Mexico Student Loan Guarantee Corporation .......................................................... 23 New York State Higher Education Services Corporation (GA) ....................................... 23 Next. Student..................................................................................................................... 23 North Carolina State Education Assistance Authority (GA) ...........................................