Curriculum Vitae WAN ZURAIDA BINTI SAARANI K3-G-07 BLOK K3 KENARI COURT, 6/1 JALAN PANDAN INDAH, 55100 PANDAN INDAH KUALA LUMPUR Mobile No.: +6016 290 7279 Email: [email protected] Age : 35 years Date of Birth : 23 April 1983 Nationality : Malaysia Religion : Islam Race : Malay Gender : Female Marital Status : Married IC No. : 830423-08-5580 Permanent Residence : Malaysia Educational Background Higher Secondary/STPM/"A" Level/Pre-U Field of Study : Bachelor Of Arts (Hons) In Graphic Design Institute/University : Kuala Lumpur Metropolitan University College (KLMU) CGPA : 2.84 Graduation Date :Jan, 2011 Higher Secondary/STPM/"A" Level/Pre-U Field of Study : Diploma Graphic Art & Design Institute/University : Institute Of Information Technology (Cosmopoint) CGPA : 3.16 Graduation Date : Jan,2004 Higher Secondary/STPM/"A" Level/Pre-U SijilPelajaran Malaysia (SPM) – 2000 Penilaian Menengah Rendah (PMR) – 1998 Curricular Activities ORGANIZATION HIGHER POSITION Institute Of Information Technology AJK of Graphic Club (Cosmopoint) Institute Of Information Technology Assistant Vice President Cultural Club (Cosmopoint) Sekolah Menengah Kebangsaan Buyong Adil Librarian Prefect Sekolah Menengah Kebangsaan Buyong Adil Koperasi Sales Persons Sekolah Menengah Kebangsaan Buyong Adil Member of Persatuan Sains Kemasyarakatan & Member of Persatuan Agama Islam Employment History FIC HOSPITALITY MANAGEMENT SDN BHD Position Level: Sales Coordinator Industry: Tourism (Hotel/Management) Duration: 15 June 2017 -Current Work Description: Report directly to Assistant Vice President and Director of Sales. Assist AVP on secretarial task and to ensure all task are done promptly according to expectations. Ensure all daily administrative task, including photocopying, filling, memo/letter, arranging meeting venue and making travel arrangements are performed efficiently and on timely manner according to expectations. Performed Integrated Marketing Communications task, involve in Sales, Marketing, Publicity, Promotion, Advertising, Public Relations and Communications. Handling E-Commerce task in Online Booking Travel Agent (OTA) to meet target which is has been setup in the budget. Preparing monthly report for E-Commerce production and weekly IMC report. Handling Travel Agents especially China Market including reservation, documentation, coordination and collecting payments. Performed sales call and courtesy visit to Travel Agencies to maintain good sales relationship with existing clients. Preparing contract rate and corporate rate for new potential clients such as travel agent and corporate company. Active participate in tourism and hospitality exhibition booth such as Hari Peneroka Felda Kebangsaan 2017 and MATTA Fair 2017/2018. Responsible to design marketing collateral and ensuring brand consistency across the company’s group of hotels mainly The Grand Beach Resort Port Dickson, Merdeka Palace Hotel & Suites Kuching Sarawak and Grand Plaza Kensington London. Experienced in due diligence Felda Residence project. Carry out any other related job function as required by immediate superior and management from time to time. RANGKAIAN HOTEL SERI MALAYSIA SDN BHD Position Level : Sales Executive (Promoted in 2013) Position Level : Central Reservation Officer (Started from 2010 – 2013) Industry : Tourism (Hotel/Management) Duration : 15th Nov 2010 –30th Apr 2015 Work Description: Report directly to Group General Manager and Sales Manager. Attend to enquiries reservation of rooms and complaints from inbound calls. Entertained guest walk in to make a reservation at the front desk. Preparing monthly sales report. To perform general administrative and clerical work such as faxing, key in data in to system, preparing memo/letter, filing, taking minutes, handling mailing and courier. Preparing contract rate and corporate rate for new potential clients such as travel agent and corporate company. Responsible to design marketing collateral for Rangkaian Hotel Seri Malaysia Sdn Bhd and Hotel Seri Malaysia branches. Active participate in tourism and hospitality exhibition booth Matta Fair, Carnival Wow Putrajaya, Asean Franchise Expo & Symposium, Le Tour D Langkawi 2014 and all travel fair under Ministry Tourism Malaysia including Singapore and Indonesia to meet target of sales and to promote hotel packages. Preparing paper work for every promotion duty outside from Malaysia to Board Members of Rangkaian Hotel Malaysia Sdn Bhd approval. Perform sales and marketing duty such as courtesy visit and sales visit to government sector and corporate company. Preparing quotation for Seminar Package, Team Building, and Family Day from government sector and corporate company. Handling project discount card Tamu Setia Hotel Seri Malaysia. Handling E-Commerce task in Online Booking Travel Agent (OTA). Preparing and compiled all invoices and document for settling claims for reimbursement to the hotel branch. MAYFLOWER AMERICAN EXPRESS ( M ) SDN BHD Position Level : Admin Assistant Industry : Tourism Duration : 7th August 2006 – 14thNovember 2010 Work Description: Preparing ticket and passport for delivery to clients and upgrading Airlines ticket. Handling phone calls. Performed general administrative and clerical work such as faxing, filing document and e- ticket copy, response to incoming email, control stationery stock and key in data. Entertained walk in customer and card member. Handling passenger passports and preparing document for submission to the embassy like China Embassy, Japan Embassy, India Embassy, Canada Embassy, Myanmar Embassy, Vietnam Embassy. Handling cash in and out for submission of visa and upgrading ticket. Preparing weekly and monthly airlines and hotel report for Platinum Travel department. AMERICAN EXPRESS ( M ) SDN BHD Position Level : Admin Support Assistant (Contract) Industry : Banking (Customer Services Department) Duration : 1stApril 2006 – 31stAugust 2006 Work Description: Responsible in administrative and clerical work such as filling every month client company statement, key in data into system, handling mailing and courier client statement. To ensure all reports sorting correctly and deliver to all staff every morning without field. Records cheque payment from company and individual card member (platinum, green card, and gold card). OCBC BANK Position Level : Clerk Reporting Processing (Contract) Industry : Banking Duration : 1stDec 2005 – 31stMarch 2006 Work Description: Key in client I/C number to check CCRIS in the system. Capture and process credit card application into system targeted 30 application for a day. Performed clerical work sorting application, filling, photocopying and faxing. SASMUDA PENGIKLANAN DAN PERCETAKAN Position Level : Admin cum Assistant Graphic Designer Industry : Advertising & Printing Duration : 5thJuly 2004 – 31stMay 2005 Work Description: Work as a team to finish a design with the other graphic designer. To perform administrative and clerical work such as answering call, photocopying, faxing, filing, courier and taking minutes during meeting. Handling ASBALIS PROJECT (Exercise Book for primary school in Perak more than 800 schools). Preparing quotation for printing. Entertained customer who comes into office. ADD POINT COMMUNICATION Position Level : Graphic Designer Industry : Advertising Duration : 1stApril 2004 – 30thJune 2004 Work Description: Responsible for daily design in a small to high end graphic business. Experienced in KPJ Healthcare (Johor Corporation Group) project design. Handling phone calls, faxing, and photocopying. INTERPERSONAL SKILL Languages (Spoken / Written) : Bahasa Malaysia – Excellent : English - Able to speak and write Certification : Certified in Adobe Illustrator CS6 Designing Fast-Track Computer Microsoft Office (Words, Excel, PowerPoint) Adobe Illustrator 8.9, 9, 10, CS2, CS3, CS5 & CS6 Adobe Photoshop 5.5, 7, CS2, & CS5 Window Live Movie Maker PERSONAL CHARACTERISTICS ● Taking and accepting task given as responsibility and will complete it the soonest possible with minimum mistake. ● Trustworthy, hardworking, fast-learner, open-minded ● Looking forward for challenging task and get more experiences. ● Very good in teamed work. ● Enjoy to meeting new people SPORT ACTIVITIES Diving –Diver with Open Water & Advance License from Scuba International School (SSI) Hiking AVAILABILITY : 1 month notice EXPECTED SALARY : RM3300.00 –RM3500.00 Refferences NURUL AZLIN THAM ABDULLAH FIC HOSPITALITY MANAGEMENT SDN BHD DIRECTOR OF SALES TEL : 016 870 1466 IRNAL BAHRUN RANGKAIAN HOTEL SERI MALAYSIA SDN BHD SALES MANAGER TEL : 019 890 5002 .