Systembolaget 2010 Responsibility Report With financial reports • 2010 Responsibility Report Report Responsibility 2010 Systembolaget’s 2010 Responsibility Report Responsible selling is at the heart of Systembolaget’s mandate. This Responsibility Report integrates our annual accounts and our Corporate Governance Report with our Sustainability Report and discusses the issues we have identified as being of importance for our operations and our stakeholders in 2010. For more detailed infor- mation on our sustainability work, please see the GRI appendix on Systembolaget’s website, systembolaget.se. Tab Systembolaget in figures 51 Company management A three-way social responsibility 52 Corporate Governance Report 1 Systembolaget in brief for Systembolaget AB Strategic key performance indicators Annual Accounts 2 The President’s Statement 63 Directors’ Report Mandate 66 Risks and uncertainty factors 4 Alcohol in society 68 Financial reports 6 We have an important role 78 Supplementary information 84 Proposed appropriation of profits Corporate Social Responsibility 8 Multidimensional responsibility Audit and review 10 CSR – part of everyday life 85 Audit Report in respect of the Annual Accounts Stakeholders 86 Review Report in respect of 12 Open dialogue with stakeholders the Annual Accounts 14 Society 86 The Auditors’ Report on 18 Customers the Corporate Governance Report 28 Employees 87 The Board of Directors on 36 Suppliers the Sustainability Report 44 Owners 88 Combined certification report in respect of Systembolaget AB’s Sustainability Report Corporate Governance 90 List of contents for GRI 48 The Board of Directors 92 Definitions 50 Organisation 93 Ten years in brief About the Responsibility Report The Report comprises the Parent Company, Systembolaget AB, Reporting Initiative’s (GRI) guidelines are applied in the report. the wholly-owned subsidiaries, Gamla Distribution i Jordbro AB, The GRI reporting is certified by Ernst & Young. A full list of IQ-Initiativet AB and AB K14 Näckströmsgatan. Level B+ Global contents for GRI is presented on pages 90–91. Postal address SE-103 84 Stockholm • Street address Kungsträdgårdsgatan 14 • Tel. +46 8 503 300 00 E-mail [email protected] • Website systembolaget.se • Corp. ID No. 556059-9473 Systembolaget 2010 Responsibility Report With financial reports • 2010 Responsibility Report Report Responsibility 2010 Systembolaget’s 2010 Responsibility Report Responsible selling is at the heart of Systembolaget’s mandate. This Responsibility Report integrates our annual accounts and our Corporate Governance Report with our Sustainability Report and discusses the issues we have identified as being of importance for our operations and our stakeholders in 2010. For more detailed infor- mation on our sustainability work, please see the GRI appendix on Systembolaget’s website, systembolaget.se. Tab Systembolaget in figures 51 Company management A three-way social responsibility 52 Corporate Governance Report 1 Systembolaget in brief for Systembolaget AB Strategic key performance indicators Annual Accounts 2 The President’s Statement 63 Directors’ Report Mandate 66 Risks and uncertainty factors 4 Alcohol in society 68 Financial reports 6 We have an important role 78 Supplementary information 84 Proposed appropriation of profits Corporate Social Responsibility 8 Multidimensional responsibility Audit and review 10 CSR – part of everyday life 85 Audit Report in respect of the Annual Accounts Stakeholders 86 Review Report in respect of 12 Open dialogue with stakeholders the Annual Accounts 14 Society 86 The Auditors’ Report on 18 Customers the Corporate Governance Report 28 Employees 87 The Board of Directors on 36 Suppliers the Sustainability Report 44 Owners 88 Combined certification report in respect of Systembolaget AB’s Sustainability Report Corporate Governance 90 List of contents for GRI 48 The Board of Directors 92 Definitions 50 Organisation 93 Ten years in brief About the Responsibility Report The Report comprises the Parent Company, Systembolaget AB, Reporting Initiative’s (GRI) guidelines are applied in the report. the wholly-owned subsidiaries, Gamla Distribution i Jordbro AB, The GRI reporting is certified by Ernst & Young. A full list of IQ-Initiativet AB and AB K14 Näckströmsgatan. Level B+ Global contents for GRI is presented on pages 90–91. Postal address SE-103 84 Stockholm • Street address Kungsträdgårdsgatan 14 • Tel. +46 8 503 300 00 E-mail [email protected] • Website systembolaget.se • Corp. ID No. 556059-9473 Systembolaget in figures Financial key performance indicators Sales by product group, volume, 2010 2010 2009 2008 Our mandate: Net sales, SEK m 24,115 23,360 21,296 Alcohol-free 0.3% Spirits 4.4% To help limit the harmful effects of alcohol. Trading margin, incl. alcohol tax, % 12.7 12.7 12.7 Cider and mixed drinks 4.2% Wine 41.4% Trading margin, excl. alcohol tax, % 21.8 22.2 22.6 Operating margin, % 1.4 1.7 0.6 Net profit/loss for the year, SEK m 302 345 774 Return on shareholders’ equity, % 13.8 16.1 36.6 Equity/assets ratio, % 36.9 37.5 38.1 Our vision: A society in which everyone can Our business concept: Net sales, SEK m Strong beer 49.7% enjoy alcoholic drinks with due To sell alcoholic beverages 2010 2009 2008 Sales of wine and alcohol-free drinks increased, while sales Spirits 5,610 5,573 5,187 regard to health considerations responsibly while offering of other categories fell slightly. Wine 12,266 11,716 10,617 a first-class standard of service Strong beer 5,373 5,251 4,725 and without harming either Cider and mixed drinks 695 664 629 themselves or other people. and sharing our knowledge Alcohol-free 49 37 29 Total drinks sales 23,993 23,241 21,187 of alcohol and health. of which organic 758 573 403 Alcohol consumption, 1994–2010 Other products and services 122 119 109 (litres of 100 per cent alcohol per head of population aged 15 Total 24,115 23,360 21,296 and above) 12 Total 10 Systembolaget 8 Other registered consumption 6 Operational facts & figures Personal import 2010 2009 2008 4 by travellers A three-way social responsibility 2 No. customer visits, million 116 114 108 Other unregistered 0 consumption No. employees 4,825 4,744 4,740 94 96 98 00 02 04 06 08 10 No. stores 414 412 411 Source: SoRAD No. agents 508 508 511 Total alcohol consumption has fallen by approximately 12 per IRONME No. items in fixed range 2,305 2,086 2,181 ENV NT cent since 2004, when it reached a peak after a substantial Age verification checking, % 94 93 90 increase in conjunction with the harmonisation of import N O I A quotas. T e na Limit the harmful effects e P r ly f s H U - of alcohol l i U R s o M & R h A O o R Extended involvement in N C c l e - alcohol issues I The R s A T e I G Limit the harmful effects a N H mandate r Alcohol- free, 2006–2010 A of alcohol CSR/Sustainability work. c T h SEK m S Conduct operations in T Extendedline involvement with the principles of h e in alcoholthe issues UN Global Compact 60 IQ Initiative. e 50 init tiv CSR/Sustainability work. ia L Conduct operations in line 40 A Contact persons at Systembolaget: tel. (exchange): +46 8 503 300 00 BO with the principles of the 30 UR UN Global Compact Initiative. Anders Söderlund, CFO 20 Lennart Agén, Press Director 10 0 06 07 08 09 10 We divide our social responsibility into three working areas: our alcohol policy mandate, our commitment to the alcohol issue and our CSR work. Production Hallvarsson & Halvarsson • Printer EO Grafiska Sales of alcohol-free products increased by 31 per cent in Photographer Magnus Fond • Illustrations Klas Fahlén, Lene Due-Jensen, JVD 2010 to just over 1.3 million litres. Our alcohol policy mandate lies at the heart of our business operations. Systembolaget in figures Financial key performance indicators Sales by product group, volume, 2010 2010 2009 2008 Our mandate: Net sales, SEK m 24,115 23,360 21,296 Alcohol-free 0.3% Spirits 4.4% To help limit the harmful effects of alcohol. Trading margin, incl. alcohol tax, % 12.7 12.7 12.7 Cider and mixed drinks 4.2% Wine 41.4% Trading margin, excl. alcohol tax, % 21.8 22.2 22.6 Operating margin, % 1.4 1.7 0.6 Net profit/loss for the year, SEK m 302 345 774 Return on shareholders’ equity, % 13.8 16.1 36.6 Equity/assets ratio, % 36.9 37.5 38.1 Our vision: A society in which everyone can Our business concept: Net sales, SEK m Strong beer 49.7% enjoy alcoholic drinks with due To sell alcoholic beverages 2010 2009 2008 Sales of wine and alcohol-free drinks increased, while sales Spirits 5,610 5,573 5,187 regard to health considerations responsibly while offering of other categories fell slightly. Wine 12,266 11,716 10,617 a first-class standard of service Strong beer 5,373 5,251 4,725 and without harming either Cider and mixed drinks 695 664 629 themselves or other people. and sharing our knowledge Alcohol-free 49 37 29 Total drinks sales 23,993 23,241 21,187 of alcohol and health. of which organic 758 573 403 Alcohol consumption, 1994–2010 Other products and services 122 119 109 (litres of 100 per cent alcohol per head of population aged 15 Total 24,115 23,360 21,296 and above) 12 Total 10 Systembolaget 8 Other registered consumption 6 Operational facts & figures Personal import 2010 2009 2008 4 by travellers A three-way social responsibility 2 No. customer visits, million 116 114 108 Other unregistered 0 consumption No. employees 4,825 4,744 4,740 94 96 98 00 02 04 06 08 10 No.