Woodside Residential home for older people ‘ I have enjoyed ‘every minute here comms:1633 www.lancashire.gov.uk Introduction to Care Services Care Services is the county council’s in-house provider of social care services to older people living in the community. This includes specialist help for people with dementia. We provide residential care homes, some with recuperation beds and others with an intermediate care unit. We also run daytime support centres and deliver reablement services for people within their own home to help them keep their independence. About Woodside We offer: Woodside is owned by Lancashire • A high quality sensitive service County Council and managed by that is inclusive and able to Care Services. It is registered to meet each individual’s needs provide care for 43 older people with • A service that provides varying needs for care and support, support in a way that takes including specialist dementia care. into account personal circumstances and wishes All residential and domiciliary services provided by Care Services • Support to residents to live as are registered with the Care Quality independently as possible Commission (CQC) and comply • Support to residents’ relatives with Lancashire County Council’s or friends taking on a caring preferred provider requirements. role at other times Life at Woodside The home is divided into four separate We are situated in a quiet area of units, one of which is a specialist unit Padiham. There are local shops for people with dementia. Each unit including grocers, newsagents and has specially equipped bathroom hairdressers close by. The local church and toilet facilities. In addition, there St John’s and local school Shuttleworth College are just ‘ down the road from Woodside. The main shopping centre and Staff are very kind health centre are situated on and thoughtful and very Burnley Road which is about a ‘ helpful to me 5-10 minute walk away. Woodside is a two storey building decorated and furnished are lounges and dining rooms where to a high standard with comfortable residents can enjoy socialising with living accommodation and access others living in the home. Although to landscaped garden areas. The Woodside is a non-smoking home, a home is designed for easy access for smoking area is available for those those with limited mobility and has residents who want to smoke. a lift for reaching the upper floor of accommodation. We are confident you will be impressed with the facilities we offer and are There are 43 large single bedrooms, happy for you to talk to existing some with en suite facilities. All the residents about how they feel about rooms are equipped with wash hand living at Woodside and what they think basins, nurse call system, television of the service they receive. aerial sockets and furniture. Residents are encouraged to personalise their rooms and every effort will be made to accommodate personal items of furniture. Key worker Features Before moving to Woodside, we arrange • Two conservatories a consultation with the new resident and • en suite bedrooms a member of our management team. • hair salon • gardens and Friends and relatives are also able to courtyards • television rooms attend this meeting. We will discuss • smoking area • one lift the level of care you require. Each new • nurse call system • sprinkler system resident is allocated a key worker who will be their primary carer throughout their stay with us. Key workers make recognise that it is important for sure residents are well cared for at all residents to have something meaningful times and have everything they need to do. The activities offered are based to be happy and comfortable. Your key on personal preference as well as daily worker will develop a support plan with living tasks such as helping with the you. The plan makes sure your needs dishes or the dusting. are met by all the team. When putting your plan together we take into account Residents are encouraged to maintain your personal wishes and interests. This their links in the community and their means we recognise you for the unique place of worship. Ministers from the individual that you are and will continue local Church of England and Catholic to be. We welcome your family or churches regularly visit to enable friends to assist with developing the residents to worship. We would also support plan. be happy to accommodate individual spiritual support and needs as required. Respite services We also provide respite care. This is a short term residential service to give carers a break. We do not have allocated rooms held for this service, but if you contact us we will do our best to accommodate your needs. Activities We have a comprehensive programme of activities, incorporating a range of hobbies and social activities either on an individual or group basis. We Services we offer to residents Service Provided by Subject to financial assessment Optician Healthcare Yes Hearing test Visioncall Yes Podiatrist St. Peter’s Centre Yes Nail cutting (toes) Private Chiropodist Local charge payable Visitors registered with the Care Quality Visitors are welcome at any time. We Commission (CQC). Woodside’s team understand how important contact of care, domestic and catering staff with friends and family is so there are has been carefully selected to make no formal visiting hours here. We sure they have the right attitude and also offer a dining service for family skills to do the job. All of our staff have members to eat with residents; the duty clearance from the Disclosure and manager will be pleased to arrange Barring Service (DBS) and receive this at a small cost. a comprehensive induction, regular supervision and continual training. Meals Our catering staff are managed by Most of our team members have Lancashire County Commercial been awarded or are working towards Group’s specialist Catering Services. achieving a National Vocational The experienced cooks prepare Qualification in Care. nutritious and appetising meals in the home’s main kitchen. A choice of menu is offered at every meal time and we cater for residents with special diets. Menus have a seasonal theme and we regularly consult residents about what they would like to eat. We make every effort to accommodate all tastes and preferences. Experienced staff The registered care manager holds a professional qualification and is Fees Frequently asked questions Residents may need to make contributions towards the cost of their Are my or my relative’s belongings stay at Woodside. This is decided by insured for loss or damage? a Lancashire County Council social Insurance cover for loss, damage or worker’s assessment before admission theft of personal property, monies or and will be reviewed from time to time. valuables is not provided by us and therefore it is advised that residents Fees cover accommodation, meals, take out private insurance to cover cleaning rooms and shared areas, 24 these items. We offer all residents hour staff support and assistance. We bedroom door keys and we encourage provide bed linen, towels, furnishings them to make use of these. There and a laundry service. Fees do not is also a lockable facility in each cover personal toiletries, name tags, bedroom. hairdressing, private telephone calls, taxis, television sets in bedrooms, What happens if I or my relative has TV licences (where applicable), an accident? alcohol and tobacco. Residents are There is a nurse call system in also expected to provide their own all rooms in the home in case of insurance for personal items. emergency and all staff are aware To find out more about fees and what’s of the procedures and precautions included please contact the manager. needed to be taken in the event of an accident. There is also at least one Staff training fully qualified First Aider on duty at all Staff receive an extensive package times. We are fully fitted in accordance of training and we are particularly with national health and safety committed to providing a quality of requirements and regular maintenance care for people with a dementia. Every and repairs are carried out. resident has an individual person centred support plan. Will I or my relative be able to Advanced support planning choose their bedroom? Your care is our priority. If you were to It may be possible for residents to become very unwell, then we will do all choose their own room. This depends we can to continue to care for you. Your on availability, practicality and medical key worker can help you to write an advice. If for medical or practical advanced care plan that will give you reasons the room is no longer suitable, and your loved ones peace of mind that you and your family will be consulted your wishes will be met. before they/you are moved. Will I be able to smoke or months by the registered care manager drink alcohol? for all relatives and representatives Although smoking is not permitted of residents and suggestions for in bedrooms or lounges there is a improvements are always welcome. designated smoking area for residents We also have a suggestions box and only. You may drink alcohol as long we invite all residents to take part in an as it has been approved by your annual satisfaction survey. The results doctor. Alcohol may be provided for of the survey are published on our special occasions and celebrations but website and a copy is kept within the otherwise residents must buy this for home. themselves. ‘ What if I or my relative has a problem Staff are excellent, with another resident or member very dedicated of staff? and caring We do try our best to resolve the ‘ problem by talking to you or your relatives to find out exactly what the Will my family be able to have a meal problem is and decide the best way or snack when they visit me? forward.