HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4) • HDP5000 single-side • HDP5000 dual-side • HDP5000 single-side (with single-side lamination) • HDP5000 dual-side (with single-side lamination) • HDP5000 single-side (with dual-side lamination) • HDP5000 dual-side (with dual-side lamination) Part Number: L000950 RESTRICTED USE ONLY Fargo Electronics, Inc. HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4), property of Fargo Electronics, Incorporated Copyright © 2007 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers. The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document. Revision Control Date Document Title Number Revision 1.4 1 December 2008 HDP5000 High Definition Card Printer/Encoder User Guide Revision 1.3 15 August 2008 HDP5000 High Definition Card Printer/Encoder User Guide Revision 1.2 30 October 2007 Same document title Revision 1.1 15 July 2007 Same document title Revision 1.0 15 April 2007 Same document title These reference documents were thoroughly reviewed to provide Fargo with professional and international standards, requirements, guidelines and models for our technical, training and User documentation. At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does indicate that Fargo is an ISO-certified company at this time. • ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management Systems – Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005) • The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 625 N. Plankinton Avenue, Milwaukee, Wisconsin 53203) • Juran’s Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition, McGraw-Hill) Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to: Fargo Electronics, Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 941-0050 FAX: (952) 946-8492 www.fargo.com HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4) ii RESTRICTED USE ONLY Fargo Electronics, Inc. Table of Contents Section 1: Printer Overview _________________________________________________1-1 How to use the guide_________________________________________________________________ 1-1 Safety Messages (review carefully)______________________________________________________ 1-2 HDP5000 Process Flow (in table format) _________________________________________________ 1-3 Reviewing the HDP5000 Boot-up Sequence ____________________________________________ 1-3 Reviewing the HDP5000 Sequence of Operations ________________________________________ 1-4 Reviewing the Lamination Module Boot-up Sequence ____________________________________ 1-6 Reviewing the Lamination Module Sequence of Operations ________________________________ 1-7 Section 2: Specifications ____________________________________________________2-1 Safety Messages (review carefully)______________________________________________________ 2-1 Introduction ________________________________________________________________________ 2-2 Reviewing the HDP5000 Printer Overview table ___________________________________________ 2-2 Reviewing the HDP5000 Package ____________________________________________________ 2-3 Reviewing the HDP5000 (front)______________________________________________________ 2-3 Reviewing the HDP5000 Card Printer _________________________________________________ 2-4 Regulatory Compliances ______________________________________________________________ 2-5 Agency Listings_____________________________________________________________________ 2-5 FCC Rules ______________________________________________________________________ 2-6 Environmental Protection (China-RoHS)_______________________________________________ 2-6 Technical Specifications ______________________________________________________________ 2-7 Functional Specifications ____________________________________________________________ 2-16 Printer Components: Resin Thermal Transfer to USB Interface Port ________________________ 2-17 Printer Components: LCD and Softkey Control Pad_____________________________________ 2-18 Printer Components: Print Ribbons__________________________________________________ 2-20 Printer Components: Blank Cards ___________________________________________________ 2-21 Printer Components: Card Input and Output Hoppers____________________________________ 2-23 Printer Components: Card Output Hopper and Reject Hopper _____________________________ 2-23 Printer Unit: Reviewing the Card Lamination Module ___________________________________ 2-24 Printer Components: Transfer Roller_________________________________________________ 2-25 Reviewing the Overlaminates _________________________________________________________ 2-26 Reviewing the Thermal Transfer Film and PolyGuard Overlaminates________________________ 2-26 Reviewing the CR-80 Patch Size ____________________________________________________ 2-27 Reviewing the Overlaminate Design _________________________________________________ 2-27 Section 3: Installation Procedures ____________________________________________3-1 Safety Messages (review carefully)______________________________________________________ 3-1 Introduction ________________________________________________________________________ 3-2 Time Requirement ________________________________________________________________ 3-2 System Requirements ______________________________________________________________ 3-2 Inspection – HDP5000 _____________________________________________________________ 3-2 Unpacking the Printer______________________________________________________________ 3-2 Unpacking the Printer______________________________________________________________ 3-4 Choosing a Good Location __________________________________________________________ 3-5 About Moisture Condensation _______________________________________________________ 3-5 Printer Loading Procedures ____________________________________________________________ 3-6 Loading the Print Ribbon ___________________________________________________________ 3-6 Loading the Clear HDP Transfer Film _________________________________________________ 3-9 Inserting the Card Cleaning Roller ___________________________________________________ 3-12 Loading the Overlaminate _________________________________________________________ 3-15 Loading the Blank Cards __________________________________________________________ 3-18 Connecting Power to HDP5000 Printer and Lamination Module ___________________________ 3-20 Printer Driver Installation Procedures ___________________________________________________ 3-23 HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4) iii RESTRICTED USE ONLY Fargo Electronics, Inc. Installation Procedures ______________________________________________________________ 3-23 Installing the HDP5000 Printer Driver ________________________________________________ 3-23 Printing a Test Print Image ___________________________________________________________ 3-32 Section 4: Accessory Procedures _____________________________________________4-1 Safety Messages (review carefully)______________________________________________________ 4-1 Using the Security Lock Slot on the HDP5000_____________________________________________ 4-2 Installation and Removal Procedures Flipper and Lamination Modules__________________________ 4-4 Removing the Output Side Upgrade Cover _____________________________________________ 4-4 Installing the Flipper Module Accessory__________________________________________________ 4-5 Installing the Lamination Module Accessory____________________________________________ 4-7 Section 5: General Troubleshooting __________________________________________5-1 LCD Messages _____________________________________________________________________ 5-1 Safety Messages (review carefully)______________________________________________________ 5-2 Troubleshooting - LCD and Printer Error Message Tables. ___________________________________ 5-3 How to use the LCD Error Message Table (example provided)______________________________ 5-4 Troubleshooting with the LCD Error Message Table______________________________________ 5-5 Troubleshooting with the Printer Error Message Table ___________________________________ 5-22 Communications Errors______________________________________________________________ 5-37 Resolving the Communication Errors_________________________________________________ 5-37 Printing a Test Image _______________________________________________________________ 5-39 Reviewing the Alignment Self Test Card______________________________________________ 5-40 Reviewing the Color Bars Self Test __________________________________________________ 5-41 Reviewing the Device Settings Self Test ______________________________________________ 5-42 Reviewing the Magnetic Self Test ___________________________________________________ 5-44 Reviewing the Resin Self Test ______________________________________________________ 5-45 Section 6: Ethernet Option