The West Island Community Resource Centre would like to thank the West Island SENIORS Resource Guide following community partners for giving their input into the creation of this guide: 8th Edition Arthritis West Island Self-Help (AWISH) DDO Seniors Club Published by: the West Island Community Resource Centre (CRC) Gerontologis SPVM Police Station 3 NOVA West Island Pointe-Claire Aid for Seniors West Island Citizen Advocacy (WICA) West Island Association for Intellectually Handicapped (WIAIH) CENTRE DE RESsOURCES COMMUNAUTAIREs DE L'OUEST-DE-L'ILE Volunteer West Island West Island Community Resource Centre Thank you to our special team of volunteers who dedicated their time and efforts to making this guide possible: The West Island Seniors Resource Guide is a source of information Joanne, Ruth and Eliane for seniors, their families and caregivers, and professionals who are seeking support services and programs for elderly people in the West Island community. We would also like to thank all of our funding partners for supporting the West Island CRC. Disclaimer: The West Island Community Resource Centre (CRC) provides these resources as information only. It is not intended to provide medical, legal or professional advice whatsoever and should A special thank you to: not be relied upon in that respect. Inclusion of an organization and Centraide of Greater Montreal information about its programs and services on the Guide does not imply endorsement by the CRC nor does exclusion indicate lack West Island Community Shares of endorsement. The CRC makes no representations or warranties City of Pointe-Claire express or implied regarding the products or services of the resources listed or advertised in the Guide. 114 Donegani Pointe-Claire, QC H9R 2V4 514-694-6404 [email protected] www.crcinfo.ca Published in July 2014 Table of Contents Information and Referral Services ........................................................ page 7 - Resource Centres - Helplines - Community Councils Safety and Security Resources ............................................................ page 10 - Important Emergency Numbers - Community Police Stations - Local Public Security - Quebec Provinal Police - Emergency Shelters - Helplines - Elder Abuse - Fraud Prevention - Crisis Intervention Food Programs ........................................................................................ page 24 Grow old along with me! The best is yet to be... - Food Resources ~Robert Browning - Community Kitchens and Meals - Meal Programs - Farmers Markets Material Assistance and Donated Items .......................................... page 31 - Donation Centres (pick up service) Legal Resources ...................................................................................... page 35 - Legal Services - Private Lawyers and Notaries - Legal Support - Court System - Legal Clinics - Advocacy and Crisis Intervention Financial Resources ............................................................................... page 43 - Provincial Pensions - Federal Retirement Programs - Income Tax Information - Income Tax Preparation - Social Solidarity - Advocacy and Information - Chron’s and Colitis - Budget Clinics - Ileostomy and Colostomy - Bankruptcy - Continence - Epilepsy Transportation Resources .................................................................... page 51 - Lungs - Public Services - Parkinson’s Disease - Specialty Programs - Wellness - Volunteer Based Services - Transportation for Cancer Treatment Home Support Services ........................................................................ page 96 - Private Transportation Resources - CLSC - Important Transportation Numbers - Local CLSC’s - Community Home Support Services Health Services ........................................................................................ page 60 - Telephone Programs - Health Programs and Services in Quebec - Private Home Support Services - Have You Lost Your Insurance Health Card? - Local CLSC’s Resources for Caregivers ................................................................... page 105 - Do You Need to Go for a Blood Test? - Caregiver Support - Do You Need to Find a Family Physician? - 10 Warning Signs of Caregiver Stress - Hospitals - Specialty Hospitals and Institutes Mental Health Resources .................................................................. page 111 - Psychiatric - Helplines - Rehabilitation Centres - Mental Health Services - Vision and Hearing Impaired - Private Psycologists - Geriatric Centre - Mental Health Associations - Chest, Heart and Neurological - Depression - Long Term Care - Addictions - Medical Clinics - Specialized Support Groups - Dental Clinics - Bereavement - Foot Clinics - Specific Health Resources Disabilities ............................................................................................. page 122 - Alzheimers Disease - Resources for People with an Intellectual or Physical Handicap - Arthritis - Cancer Housing Resources ............................................................................. page 127 - Chronic Fatigue - Types of Housing - Chronic Pain - Planning your move - Diabetes / Hypoglycemia - Cost Comparison - Hearing Impaired - Lodging Consultants - Heart and Stroke - Low Rent Housing and Affordable Housing - Multiple Sclerosis - Co-operative Housing - Thyroid - Non-Profit Housing - Visually Impaired - Foster or Family Style Housing - Kidneys - Semi-Autonomous Residences - Liver - Assisted Living Residences - Long Term Care Residences - Local CLSC’s - Public Long Term Care Residences Information and - Private Long Term Residences - Government Housing Assistance Programs - Housing Rights Referral Services - Tenant’s Rights and Complaint - Defense of Rights Recreation ............................................................................................. page 151 Resource Centres - Seniors’ Clubs - Leisure - Continuing Education West Island Community Resource Centre - Computer Courses Address: 114 Donegani, Pointe-Claire, QC - Volunteering - Travel Telephone: 514-694-6404 - Culture Website: www.crcinfo.ca - Daycentres- reduced mobility or cognitive function [email protected] - Daycentres- referrals required Email: Services: Information and referral to a variety of services in the West Municipal Services ............................................................................... page 169 Island based on individual needs. Also offers a free legal and income - City Hall tax clinics and specialized resource guides. - Library - Public Works - Recreation and Leisure Information and Referral Center of Greater Montreal - Associations Telephone: 514-527-1375 -Activites and Services for Seniors Website: www.info-reference.qc.ca Government Services ......................................................................... page 191 Email: [email protected] - Federal Representatives - Provincial Representatives Services: Information and referral to a variety of services across - Federal Government Montreal. - Provincial Government - Veteran Services 7 HELPLINES Community Councils DID YOU KNOW... Appui for Caregivers There are two organizations that exist in the West Island Telephone: 1-888-852-7784 whose mandate is to assist in helping to improve the quality Website: www.lappuimontreal.org of life of West Island citizens. Table de Quartier Sud de Services: A bilingual helpline for caregivers offering information and l’Ouest-de-l’Île and Table de Quartier Nord de l’Ouest-de-l’Île support. Available Monday to Friday from 8:00am-6:00pm. (West Island Community Council South and North) are non- profit organizations that unite all citizens and individuals involved in community organizations, institutions, business West Island Crisis Centre and political life to favour and promote social development Telephone: 514-684-6160 in their respective communities! Website: www.wicrisiscenter.com Services: 24 hour /7 days a week emergency hotline that offers Table de Quartier Sud de l’Ouest-de-l’Île psychological assessments, intervention and evaluations, and Telephone: 438-938-7764 temporary emergency shelter . Website: www.tqsoi.org Email: [email protected] Referral Helpline for Seniors Services: The goal is to unite citizens living in the following sectors: Telephone: 514-527-0007 (Monday to Friday, from 9:00-4:30) Senneville, Ste-Anne-de-Bellevue, Baie-D’Urfé, Beaconsfield, Kirkland, Website: www.info-reference.qc.ca Pointe-Claire, Dorval by organizing citizen forums to express their needs and concerns about their respective communities to ultimately Email: [email protected] improve quality of life. The TQS also informs and mobilizes citizens and Services: A helpline for people of 65 years old and over who prefer community stakeholders by focusing on the priorities of the south of to speak to counsellors instead of voice messaging. Also, provides the West Island. information on community organizations offering services for elderly people. Table de Quartier Nord de l’Ouest-de-l’Île Telephone: 514-675-3006 Tel-Ainés Website: www.tqnoim.org Telephone: 514-353-2463 Email: [email protected] Website: www.tel-ecoute.org/services.php Services: The goal is to unite citizens living in the following sectors: Email: [email protected] Pierrefonds-Roxboro, Ile-Bizard-Ste-Genevieve, and Dollard-des- Services: Information and listening service for seniors across Montreal. Ormeaux by participating in social development projects in the community. The TQN informs and mobilizes citizens and community stakeholders