virginmedia.com/sustainability Our customers Nearly subscribeHome Product to scorecard TV V6 overview TV V6 results Future focus 5.9 million cable customers Introducing our Product Scorecard Delivering improvements Intro Project Lightning is the single biggest The Product Scorecard is a tool It was developed in partnership with our Useful links and downloads: parent company Liberty Global as well as the private investment in the UK and sustainability consultancy Think Step. Hub 3.0 results Ireland’s digital infrastructure in we have developed to measure Strategy more than a decade cable products We've committed to sharing the results from every Product scorecard methodology and improve the environmental customer product we put through the scorecard and how we're going to improve it's next version. and social performance of every Better products sustainability goal Transforming lives Virgin Media Ireland has three Here you can find the results for the Virgin TV V6, new customer product. our latest TV box. TV channels, Virgin Media One, Boosting business Two and Three We're in the business of building Hub 3.0 TV V6 Product scorecard Better products connections that really matter and total revenue improving the digital fabric of the More inclusive UK and Ireland. Virgin Media offers Lower impact four multi award-winning services; broadband, TV, mobile and employees Prev page home phone. Next page Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses. Now we’re expanding Page 1 of 28 this through our Project Lightning programme, which could extend our PAGE 2 network to up to 17 million premises. 3.1 million Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global connects 21 million mobile customers customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephone services. It also premises connected serves 6 million mobile subscribers. Our network expansion programme is creating Our dedicated, ultrafast network thousands of new jobs delivers the fastest widely-available broadband speeds to homes and businesses virginmedia.com/sustainability Data is calendar year 2018 and includes Virgin Media Ireland unless stated otherwise While ‘sustainability’ or ‘corporate responsibility’ Alongside our ‘5 in 5’ plan, we've mobilised might sound like corporate jargon to lots of people, our people in response to events across the Intro the idea that businesses should stand for making world, including the Indonesian tsunami and the more than a profit for their shareholders has never centenary of the First World War. We’re proud of been higher on the public agenda. our employees’ commitment to support both these Strategy international events and the local communities we In 2015 we moved from 27 yearly targets to five serve through an amazing variety of volunteering long-term goals. This report marks the penultimate and fundraising activities. year of our 2020 strategy – we call these targets Transforming lives our '5 in 5' goals. We’ve made this happen alongside a demanding business environment. Despite this, in 2018 our We’re well on the way to hitting our ‘5 in 5’ goals network expansion plan, Project Lightning, delivered Boosting business and our partnership with Scope is going from ultrafast connectivity to 481,000 additional homes strength-to-strength. In 2018, we launched Support and businesses. Alongside this growth, we reduced to Work, an innovative digital employment service our environmental impact, achieving a 22% Better products for disabled people, run by Scope to deliver on reduction in our carbon footprint in 2018 against our commitment to support one million disabled a 2014 baseline. This includes an 80% reduction people with the skills and confidence to get into per terabyte of data during the same period. We’re More inclusive and stay in work by the end of 2020. The service doing the hard work so our customers don’t have to. supports the people that need it the most, but also creates evidence for a more disruptive employment We made a bold and long term commitment to Technology has a big impact system that can be delivered digitally. Internally, renewable energy. In 2018, 100% of our contracted Lower impact we’ve progressed our three-year disability action electricity for our entire building and technical estate on the way we all live and at plan, delivering disability and vulnerability training across the UK and Ireland, came from renewable to more than 8,000 frontline employees. We also sources. This represents 99.5% of our total electricity Prev page Virgin Media we want to help revamped our priority fault service to make sure consumption, with the remaining 0.5% relating to that when it comes to building a more inclusive sites without an assigned energy supplier. Next page make sure this is a force for business, we want to step up and lead the way. With the support of our leadership team behind the good for our customers, our goals, we’re committed to using digital technology Page 2 of 28 At Virgin Media we talk about to make good things happen. We’ve made great people and the communities progress and achieved a lot but we’re not losing sustainability as the ambition to sight of that finish line in 2020. We have key we serve. priorities to deliver our ‘5 in 5’ plan. Soon we'll be grow our business in a way that’s looking to the future, engaging our people and our good for people and the environment. customers on what we should focus on from 2020. That’s why we’re harnessing the Email us at [email protected]. power of digital technology to drive positive change. virginmedia.com/sustainability The best of 2018 Became a 100% of our contracted electricity Intro came from renewable sources sponsor of the British Paralympic Association Strategy Supported Transforming lives Reduced paper for Boosting business direct marketing by disabled people Won ‘Partnership Better products with information, skills and advice following with a National the launch of the Support to Work Service Charity’ More inclusive since 2014 with Scope at the 2018 Better Society Awards Lower impact Reduced our carbon footprint by Prev page Next page Page 3 of 28 against our 2014 baseline* * location based Created the More than opportunities for more than We’ve taken back over of our customer- facing people completed a new customer disability and vulnerability small businesses to grow training module pieces of kit since 2014, reusing over half of them through digital since 2015, hitting our target a year early virginmedia.com/sustainability The way we do things Intro We’re a big business with big ambitions and we’re committed to doing this in a responsible and Strategy sustainable way. At the heart of Virgin Media Transforming lives are our customers and our people. We want our customers to love what we do and our people Boosting business to be proud of how we do it. Better products Our sustainability strategy is owned by the We can’t achieve our ambitions alone. We work Our approach goes beyond business inside out, top to bottom. Each of our with a range of experts and partners to understand More inclusive sustainability strategy goals is sponsored by a the latest trends and to make sure our activities compliance and ‘doing member of the Executive Committee and our remain relevant and deliver a positive impact business functions are accountable for making it across our industry and society. For example, we the right thing’ to actively happen day-to-day, with advice and support from connect with our peers through the Responsible Lower impact the Sustainability team. Virgin Media Ireland’s Media Forum, collaborate with the industry on using our business, brand sustainability strategy is managed locally, although child online safety through Internet Matters and very much aligned with the vision of using digital work closely with our strategic charity partner and people to create a Prev page technology and connectivity to make good things Scope, to deliver our commitment to transform happen for customers and communities. The the lives of disabled people. positive impact for our Next page sustainability team works closely with the team at Liberty Global, our parent company, on issues that To make sure our sustainability strategy remains customers, people and the require action across the Group, such as modern credible and relevant, we undertake a materiality Page 4 of 28 slavery and ethical supply chains. assessment every few years to identify and communities we’re part of. prioritise the issues that matter the most. All our people adhere to the Code of Business This involves talking to our people, customers, Conduct and our suppliers sign up to our the public and sustainability professionals to Supplier Code of Conduct, which outlines a set understand where we should be concentrating of sustainability principles including business our efforts. Our next assessment in 2019 will inform ethics, human rights, labour conditions and our sustainability strategy from 2020 onwards. environmental management. Transparency is also important to us and we publish an annual Modern In 2019 Virgin Media revealed its purpose of Slavery Statement and Gender Pay Gap Report. building connections that really matter. What we’re doing as a values-led, sustainable business really brings this to life. virginmedia.com/sustainability Our 5 in 5 goals (2015-2020) Transforming lives Intro Our Lower impact Transform the lives Strategy of disadvantaged Sustainability people through digital technology Grow our business Transforming lives without increasing Strategy our carbon footprint Boosting business To grow our business in a way that’s Better products Better products good for people, communities and More inclusive the environment, we’re harnessing Improve the the power of digital technology to sustainability performance More Lower impact make good things happen inside Boosting of every new inclusive business customer product our business and out.