TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 1 WELCOME .................................................................................................................................................... 1 MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 4 MANAGEMENT OFFICE ................................................................................................................................... 4 MANAGEMENT RECEPTION ............................................................................................................................. 4 MAILING ADDRESS AND POSTAL CODE INFORMATION........................................................................................ 7 HOURS OF BUSINESS OPERATION ................................................................................................................... 7 STATUTORY HOLIDAYS .................................................................................................................................. 8 LEASING INFORMATION .................................................................................................................................. 8 EMERGENCY NUMBERS ................................................................................................................................. 9 LOCAL BUSINESS DIRECTORY ........................................................................................................................ 9 PRE MOVE-IN TENANT INFORMATION ..................................................................................... 12 TENANT WORK/SUITE BUILD OUTS ................................................................................................................12 PRIOR TO OCCUPANCY GUIDELINES ..............................................................................................................12 ENVIRONMENTAL INITIATIVES .........................................................................................................................14 LEED TENANT CONSTRUCTION GUIDELINES ..................................................................................................14 TENANT SERVICE REQUESTS (310-SERV) ....................................................................................................14 TENANT INSURANCE REQUIREMENTS .............................................................................................................15 INSURED .....................................................................................................................................................15 TOWER .......................................................................................................................................................15 EAST TOWER ...............................................................................................................................................15 WEST TOWER ..............................................................................................................................................15 BROOKFIELD PROPERTIES (CANADA) INC .......................................................................................................16 NORTH TOWER ............................................................................................................................................15 RETAIL ........................................................................................................................................................16 CONTRACTORS ............................................................................................................................................16 INSURED .....................................................................................................................................................16 TOWER .......................................................................................................................................................16 EAST TOWER ...............................................................................................................................................16 WEST TOWER ..............................................................................................................................................16 NORTH TOWER ............................................................................................................................................16 BROOKFIELD PROPERTIES (CANADA) INC. ......................................................................................................17 RETAIL ........................................................................................................................................................17 SIGNAGE .....................................................................................................................................................18 SMOKING/VAPING POLICY .............................................................................................................................18 MOVING AND DELIVERY GUIDELINES ..............................................................................................................18 REMOVAL OF MATERIAL FROM YOUR OFFICES .................................................................................................19 SERVICE ELEVATORS ...................................................................................................................................19 LOADING DOCK ............................................................................................................................................20 COURIER SERVICES .....................................................................................................................................21 PARKING .....................................................................................................................................................22 LOST AND FOUND .........................................................................................................................................24 PUBLIC TELEPHONES....................................................................................................................................24 PUBLIC WASHROOMS ...................................................................................................................................24 BICYCLE STORAGE AND SHOWER FACILITIES ..................................................................................................24 CAR WASH SERVICES ..................................................................................................................................24 ALTERATIONS AND REMODELING ....................................................................................................................24 COURTESY UMBRELLAS ................................................................................................................................24 BROOKFIELD ONLINE CONCIERGE ..................................................................................................................25 TENANT RECEPTIONS/EVENTS ......................................................................................................................25 ELECTRONIC DIRECTORIES ...........................................................................................................................25 ACCESSIBILITY .............................................................................................................................................25 ADDITIONAL SERVICES/BUILDING AMENITIES ...................................................................................................26 SECURITY AND LIFE SAFETY .................................................................................................... 28 BUILDING SECURITY .....................................................................................................................................28 CARD ACCESS SYSTEM ................................................................................................................................29 Bay Adelaide Centre Tenant Handbook i January 29, 2021 LIVESAFE – AXIIS BY BROOKFIELD PROPERTIES ..............................................................................................29 LOCKSMITH SERVICES ..................................................................................................................................30 ADDITIONAL SECURITY SERVICES ..................................................................................................................30 SOLICITATION ..............................................................................................................................................31 POWER FAILURE ..........................................................................................................................................31 EMERGENCY MANAGEMENT PLAN PRIORITIES .................................................................................................32 VULNERABLE POPULATIONS: .........................................................................................................................32 NATURAL HAZARDS: SEVERE WEATHER .........................................................................................................32 PANDEMIC PREPAREDNESS