This branch is closing but your bank is always open Our Sanderstead branch is closing on 25 September 2015 Find out how this may affect you. This branch is closing, but your bank is always open Now more than ever, the way people choose to bank is changing as the digital revolution continues. As a business, we need to adapt our services to keep up with the changing needs of our customers. In this booklet we’ve set out why we’ve made the decision to close this branch and how and where you can fnd the banking services and expertise you need. We’ll go into this in more detail later on, but here are the main reasons why this branch is closing: • The number of customers using the counter has remained relatively the same, but is very low in comparison to similar branches • 76% of our branch customers also use other ways to do their banking, such as online and by telephone • In the past 12 months, 56% of this branch’s customers have been using neighbouring branches • Only 127 customers regularly used this branch in the past 12 months, without interacting with us in any other way. I realise that you may have questions and concerns about these changes, so please feel free to get in touch using the details below. Yours, Nigel Taylor, Surrey Email of Community Leader BAR_9914071-Sanderstead.indd 2 22/09/2015 14:51 This branch is closing, but your bank is always open Now more than ever, the way people choose to bank is changing as the digital revolution continues. As a business, we need to adapt our services to keep up with the changing needs of our customers. In this booklet we’ve set out why we’ve made the decision to close this branch and how and where you can fnd the banking services and expertise you need. We’ll go into this in more detail later on, but here are the main reasons why this branch is closing: • The number of customers using the counter has gone down, and is low in comparison to similar branches • 76% of our branch customers also use other ways to do their banking, such as online and by telephone • In the past 12 months, 56% of this branch’s customers have been using neighbouring branches • Only 127 customers regularly used this branch in the past 12 months, without interacting with us in any other way. I realise that you may have questions and concerns about these changes, so please feel free to get in touch using the details below. Yours, Nigel Taylor, Surrey Community Leader [email protected] What’s changed in your branch? Many customers are choosing to bank differently 76% 2015 Use other 38,465 37,488 ways of 64% banking 2012 - 2013 2014 2014-2015 Counter transactions transactions Counter 56% of customers of this branch who have used neighbouring branches in the last 12 months In all, only 127 regular customers used this branch without interacting with us in any other way 4 | 5 How this branch is used Before we make the diffcult decision to close any branch, we think carefully about how it has been used so far. We consider how many customers have been visiting, what kind of transactions they’ve been making, and all the other ways they’ve been choosing to bank with us. Customers Opening hours of Sanderstead Usage in Regular Heavy % heavy users who last year (3+ times) (12+ times) also use neighbouring Monday 09:30 – 16:30 branches Tuesday 09:30 – 16:30 Wednesday 09:30 – 16:30 Thursday 09:30 – 16:30 Personal 2,583 589 54% Friday 09:30 – 16:30 Business 597 188 71% Saturday Closed & Corporate Sunday Closed Weekly transactions Personal Facilities available Counter Yes Counter Cash Cash Cheque services transactions withdrawals deposits deposits Cash Yes May 2013-Apr 2014 556 17 6 158 221 machines Self service No May 2014-Apr 2015 535 17 1 163 201 machines Change 2013 v 2014 -4% -3% 3% -10% Business & Corporate Counter Cash Cash Cheque transactions withdrawals deposits deposits May 2013-Apr 2014 184 27 46 110 May 2014-Apr 2015 186 30 50 105 Change 2013 v 2014 1% 11 % 7% -4% Other places you can bank locally There are many other ways you can still bank in your local community, including nearby Barclays branches, cash machines and Post Offces, which offer a number of banking services. Where to fnd nearest three Barclays branches, nearest three Post Offces, and nearest three free cash machines Closing branch Nearest three Barclays branches Nearest three Post Offces Nearest three free cash machines Local Barclays branches Name Selsdon And Sanderstead Purley Croydon Post Code CR2 8LB CR8 2YH CR9 1RN Distance (miles) 1.1 2.1 3.1 Opening hours Monday 09:30 – 16:30 Monday 09:30 – 16:30 Monday 09:00 – 17:00 Tuesday 09:30 – 16:30 Tuesday 09:30 – 16:30 Tuesday 09:00 – 17:00 Wednesday 09:30 – 16:30 Wednesday 09:30 – 16:30 Wednesday 09:00 – 17:00 Thursday 09:30 – 16:30 Thursday 09:30 – 16:30 Thursday 09:00 – 19:00 Friday 09:30 – 16:30 Friday 09:30 – 16:30 Friday 09:00 – 17:00 Saturday Closed Saturday Closed Saturday 10:00 – 16:00 Sunday Closed Sunday Closed Sunday Closed Any recent or upcoming changes None None None to branch trading hours? Branch Facilities – Counters Yes Yes Yes Branch Facilities – Self service Yes Yes Yes 6 | 7 Nearest free cash machines to this branch Location Address Distance (miles) Charge amount Martins 41 Limpsfeld Road, Sanderstead CR2 9LH 0.0 FREE Shell, Sanderstead 81 Limpfeld Road, Sanderstead CR2 9LE 0.2 FREE Selsdon 170 Addington Road ,Selsdon CR2 8LB 1.0 FREE Nearest cash machines to this branch that charge a fee Location Address Distance (miles) Charge amount Central Stores 92 Limpsfeld Road ,South Croydon CR2 9EE 0.4 £1.50 KK Food & Wine 71 Mitchley Avenue, South Croydon CR2 9HN 0.9 £1.50 Purley Oak Store 1 Station Approach, South Croydon CR2 0QD 1.2 £1.50 Nearest Post Offces to this branch Post Offce Name Distance (Miles) Address Opening hours Banking facilities Sanderstead 0.0 41 Limpsfeld Road, Sanderstead, 09:00 – 17:30 Mon to Fri Yes South Croydon CR2 9LA 09:00 – 12:30 Sat Closed Sun Selsdon 1.0 6 The Broadway, Addington Road, 09:00 – 17:30 Mon - Tues, Yes South Croydon CR2 8LH and Thurs - Fri 09:00 - 13:00 Weds 09:00 – 12:30 Sat Closed Sun Elmfeld Way 1.1 41 Elmfeld Way, Sandersted, 09:00 – 17:30 Mon - Tues, Yes South Croydon CR2 0EJ and Thurs - Fri 09:00 - 13:00 Weds 09:00 – 12:30 Sat Closed Sun Community feedback We understand that the decision to close a branch affects different communities in different ways, so we spoke to people in your community to hear their opinion. We wanted to fnd out how your community, and particular groups within it, would be affected if this branch were to close, and what we could do to help people through the transition. We contacted the following groups: We asked all of the groups to answer three MP: questions. You’ll fnd a summary of the Chris Philp responses we received below. Local councillors: In your opinion, what’s the biggest effect that this Tim Pollard branch closing will have on your local community? Lynne Hale You said to us: Yvette Hopley Barclays is the only bank in Sanderstead so we should ensure customers understand how to continue banking Consumer groups and charities: when the branch closes. Selsdon Residents’ Association We’d like to say: Customers: We understand worries about what will happen to a A number of customers who regularly use the branch high street when the branch closes. However, we are encouraging customers to do their everyday banking at the Post Offce, which reduces the need to travel elsewhere and take custom away from Sanderstead. We've also been educating customers about other ways to bank, including online and telephone banking. 8 | 9 What’s the biggest effect that this branch closing will What alternative ways to bank do you believe would have on customers of the branch? help people adapt to the change? You said to us: You said to us Some customers have expressed concern about We need to make sure that customers have suitable losing the branch and having to drive to the nearest alternatives to the branch that they’ll fnd easy to one, as well as concerns about parking. Not everyone adapt to. wants to use alternative banking methods or use the Post Offce. These customers would much prefer We’d like to say: to transact in a branch, and to have one nearby. We’ve held ‘Tea and Teach’ sessions to show customers other ways to bank, including online and telephone We’d like to say: banking, as well as how to set up a regular payment and We know it’s not always convenient to travel to a branch order cards and PINs. These have been well received, that’s further away, that’s why we’ve been offering and other local branches will carry these on after support from our Digital Eagles to help customers adapt the closure. Support is always available through our to new ways of banking that mean they don’t have to telephony and website services too. come into branch so often. We’ve spoken directly with customers most likely to be affected by the closure to help them with alternative ways to do their banking, including telephone banking to speak to someone in person.