Croydon parking services Annual report 2015/2016 5/2016 Title of Document Contents Our Vision ............................................................................................................................................... 3 Statistical Information ............................................................................................................................. 4 Financial information ............................................................................................................................ 11 All streets income .................................................................................................................................. 13 Off-street parking charges ..................................................................................................................... 51 Our Vision “To provide the flagship parking services provision by utilising the newest technology, be customer-focused, transparent, robust in enforcement and efficient in overall service provision” Croydon Council is committed to balancing the parking needs of all stakeholders, including residents, businesses and visitors, in the borough. Our Customer Charter sets out the aims of Parking Services and the performance standards that we aim to achieve. We give details of the range and quality of services, how you can use them and the associated standards for all areas and users. As well as our set standards, you can expect us to be helpful, polite and efficient at all times. If you think we have failed, this charter sets out how and to whom you can complain about the service you received. We will enforce parking controls fairly and sensitively, be fully aware of the varying needs of drivers and others for the benefit of all members of the local community. We aim to provide an efficient, accessible, cost-effective and open service to all residents, businesses and visitors equally and fairly, in line with our policies. Parking presents challenges in many parts of Croydon. We aim to prevent congestion and to make sure that vehicles park only where it is safe for them to do so. Please find below our service targets which support our plans to involve you in providing a quality service: • Controlled parking zones (CPZs) – We will consult with all residents and businesses regarding any new CPZs in their area, or amendments to the existing parking arrangements in areas with controls. • Disabled bays – Install disabled bays within six months of request subject to meeting the council criteria. •• Parking permits – We will issue permits within three working days. • Penalty charge notices (PCNs) – We aim to reply to emails about routine issues within five working days. We will aim to respond to PCN appeals within 20 working days (our statutory requirement is 56 days). • Shopmobility – Our Shopmobility service will be open from 9am-4.30pm, Monday-Saturday, and 11am-2pm, Sunday & Bank Holidays. • When you phone a direct line number, we aim to answer your call within five rings. • Staff at Access Croydon will aim to see customers within 10 minutes of arrival. • If you make a complaint, we will generally reply to you with a full answer within 20 working days. Please note that there is a separate process for appealing against a parking ticket. • We will ensure that, at all times, you can legitimately park in car parks and pay-and-display bays. Statistical Information Parking Services collects statistical information relating to its various functions. The key data for 2015/16 is detailed below Moving Penalty Charge Notices Issued On Street Off Street CCTV Bus Lane Total Traffic Higher Level Penalty Charge Notices 54,277 2,222 2,742 1,633 16,443 77,317 Lower Level Penalty Charge Notices 21,945 8,944 0 0 0 30,889 Total Penalty Charge Notices Issued 76,222 11,166 2,742 1,633 16,443 108,206 Moving Penalty Charge Notices Paid On Street Off Street CCTV Bus Lane Total Traffic Penalty Charge Notices paid at discount 45,555 5,939 2,030 1,102 11,564 66,190 Penalty Charge Notices paid at full rate or higher 9,499 1,327 203 147 1,438 12,614 Total Penalty Charge Notices Paid 55,054 7,266 2,233 1,249 13,002 78,804 Moving Informal Representations On Street Off Street CCTV Bus Lane Total Traffic Penalty Charge Notices against which an informal representation was made 13,082 2,497 N/A 124 N/A 15,703 Penalty Charge Notices cancelled as a result of representation of informal challenge (not including 'Accept reduce payments') 4,867 1,398 N/A 7 N/A 6,272 % of Penalty Charge Notices cancelled against total PCNs issued 6% 13% N/A 0% N/A 6% Moving Formal Representations On Street Off Street CCTV Bus Lane Total Traffic Penalty Charge Notices against which an Formal representation was made 4,155 482 413 60 2,943 8,053 Penalty Charge Notices cancelled as a result of representation of Formal challenge (not including 'Accept reduce payments') 593 95 27 4 214 933 % of Penalty Charge Notices cancelled against total PCNs issued 1% 1% 1% 0% 1% 1% Moving Appeals On Street Off Street CCTV Bus Lane Total Traffic Penalty Charge Notices against which an appeal was made 560 70 91 7 149 877 Penalty Charge Notices against which an appeal was made and allowed 244 23 14 1 49 331 % of Penalty Charge Notices against which an appeal was made and allowed 0.32% 0.21% 0.51% 0.06% 0.30% 0.31% Top 30 PCN Issuance Surrey Street, Croydon 7,171 North End,Croydon 2,831 Derby Road,Croydon 2,614 Scarbrook Road, Croydon 2,601 High Street,Croydon 2,441 London Road,Croydon 2,350 South End,Croydon 2,186 George Street, Croydon 2,060 Frith Road, Croydon 1,835 Spice's Yard Car Park, Croydon 1,705 London Road, Croydon Nz 1,518 Anns Place Car Park, Croydon 1,447 Waddon Way,Croydon 1,446 Walpole Road, Croydon 1,414 Purley Multi Storey Car Park 1,388 Fell Road,Croydon 1,221 High Street,Purley 1,210 West Croydon Car Park 1,098 Bedford Park Croydon 1,052 Lansdowne Road, Croydon 1,040 Altyre Road, Croydon 1,006 Waddon Leisure Centre Car Park, Croydon 884 Keeley Road, Croydon 789 Lower Addiscombe Road, Croydon 767 Edridge Road, Croydon 740 Wandle Road Surface Car Park, Croydon 735 College Road,Croydon 717 Brighton Road, Croydon 711 Church Road,Croydon 704 Russell Hill Place Car Park, CR8 665 FOI Requests Removals 2014/15 2015/16 2014/15 2015/16 97 83 2,566 1,602 Permit Issuance 2015/16 Total All Zone Permits 28 Business Permits 273 Charity Permits 173 Community Association 8 Doctors Permits 40 Housing Estate Residents 590 Housing Estate Visitors 413 Resident 6 Weeks 425 Resident Permits 7,159 Car Parks Season Ticket 487 Trader Permits 13 Visitors - Central Zone Only 111 Financial information Parking account as required by S.55 of the Road Traffic Regulation Act 1984 (as amended) £000 ON STREET Income 2015/2016 Pay & Display / Meters 3,097 Residents and Visitors Permits 932 Business Permits 222 Other Non PCN income 349 PCN income 5,554 Removals income 276 Total Income ( a ) 10,430 Expenditure Contractors 424 In House Staff 2,890 Premises 119 Transport 152 Equipment Maitenance /Renewal 64 TEC (Northampton) 29 Supplies 525 Third Party 125 Support Services 946 Capital Charges 213 Total Expenditure ( b ) 5,487 On Street Surplus/ Deficit (a+b) 4,943 OFF STREET Income PCN income 399 Removals income 3 Pay & Display / Meters 1,073 Season Tickets 87 Other Non PCN income 1,128 Total Income ( c ) 2,690 Expenditure Contractors 11 In House Staff 357 Premises 1,183 Transport 16 Supplies 57 Third Party Support Services 1,603 Capital Charges 81 Total Expenditure ( d ) 3,308 Off Street Surplus/Deficit (c+d) -617 TOTAL ON AND OFF STREET Income ( a + c ) 13,120 Expenditure ( b + d ) 8,794 Total Surplus/Deficit Total Surplus/Deficit On Street 4,943 Total Surplus/Deficit Off Street -617 Total Transfer 4,326 Within the Council’s financial policy and procedures the parking account is a ‘memorandum account’, which is set up and collated from the Council’s statutory accounts. Included within the Off Street financial statement is the expenditure used in the running of the Shopmobility Service. All charges for pay and display parking, suspensions and permits are set through Cabinet Approval. Penalty charge notices and removals fees are statutory charges of which the Council has no control. The Council has discretion on how to spend any surplus that may arise, within the allowable uses set by law. Under current legislation the application of any surplus is limited to meeting the cost of providing and maintaining parking facilities & highways. All streets income Street Total SURREY STREET, CROYDON £467,563 NORTH END,CROYDON £153,436 DERBY ROAD,CROYDON £146,214 HIGH STREET,PURLEY £137,055 HIGH STREET,CROYDON £135,399 LONDON ROAD,CROYDON £130,847 FRITH ROAD, CROYDON £129,750 GEORGE STREET, CROYDON £127,261 SOUTH END,CROYDON £121,163 SCARBROOK ROAD, CROYDON £117,314 WADDON WAY,CROYDON £85,184 WALPOLE ROAD, CROYDON £69,341 SPICE'S YARD CAR PARK, CROYDON £62,205 LANSDOWNE ROAD, CROYDON £61,648 LONDON ROAD, CROYDON NZ £58,964 FELL ROAD,CROYDON £58,261 PURLEY M-S £56,747 ALTYRE ROAD, CROYDON £49,854 KEELEY ROAD, CROYDON £49,568 ANNS PLACE CAR PARK, CROYDON £48,446 BEDFORD PARK CROYDON £45,464 EDRIDGE ROAD, CROYDON £44,935 BRIGHTON ROAD, CROYDON £44,443 WEST CROYDON CAR PARK £42,693 ELMWOOD ROAD,CROYDON £40,558 WESTOW STREET, SE19 £36,743 CHURCH ROAD,CROYDON £35,899 LOWER ADDISCOMBE ROAD, CROYDON £32,699 MASON'S AVENUE, CROYDON £31,424 PORTLAND ROAD, SE25 £31,340 COLLEGE RD,CROYDON £29,992 ST. GEORGE'S WALK, CROYDON £29,026 PARSONS MEAD,CROYDON £28,864 HEATHFIELD ROAD,CROYDON £28,242 WADDON LEISURE CENTRE CAR PARK £28,168