TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 1 WELCOME .................................................................................................................................................... 1 BROOKFIELD PRIVACY STATEMENT ................................................................................................................. 1 MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 3 MANAGEMENT OFFICE ................................................................................................................................... 3 MANAGEMENT DIRECTORY ............................................................................................................................. 3 OPERATIONS DIRECTORY............................................................................................................................... 4 SECURITY DIRECTORY ................................................................................................................................... 5 MAILING ADDRESS AND POSTAL CODE INFORMATION ...................................................................................... 6 HOURS OF BUSINESS OPERATION ................................................................................................................... 6 STATUTORY HOLIDAYS .................................................................................................................................. 6 LEASING INFORMATION .................................................................................................................................. 6 EMERGENCY NUMBERS ................................................................................................................................. 6 LOCAL BUSINESS DIRECTORY ........................................................................................................................ 7 TENANT AND BUILDING SERVICES............................................................................................ 9 ENVIRONMENTAL INITIATIVES .......................................................................................................................... 9 TENANT SERVICE REQUESTS (310-SERV) ..................................................................................................... 9 CONTRACTORS ............................................................................................................................................10 SIGNAGE .....................................................................................................................................................11 SMOKING POLICY .........................................................................................................................................11 MOVING AND DELIVERY GUIDELINES ..............................................................................................................11 LOADING DOCK ............................................................................................................................................12 PARKING .....................................................................................................................................................13 BICYCLE RACKS ...........................................................................................................................................14 LOST AND FOUND .........................................................................................................................................14 PUBLIC TELEPHONES....................................................................................................................................14 ALTERATIONS AND REMODELING ....................................................................................................................14 BROOKFIELD ONLINE CONCIERGE ..................................................................................................................14 ACCESSIBILITY ............................................................................................................................................15 SECURITY AND LIFE SAFETY .................................................................................................... 16 BUILDING SECURITY .....................................................................................................................................16 LIVESAFE - AXIIS BY BROOKFIELD PROPERTIES ..............................................................................................16 BROOKFIELD EMERGENCY ALERT SYSTEM .....................................................................................................17 LOCKSMITH SERVICES ..................................................................................................................................17 ADDITIONAL SECURITY SERVICES ..................................................................................................................18 SOLICITATION ..............................................................................................................................................18 SUITE SECURITY MEASURES .........................................................................................................................18 EMERGENCY MANAGEMENT PLAN PRIORITIES .................................................................................................19 VULNERABLE POPULATIONS: .........................................................................................................................19 NATURAL HAZARDS: SEVERE WEATHER .........................................................................................................19 PANDEMIC PREPAREDNESS ...........................................................................................................................20 BOMB THREATS ...........................................................................................................................................21 FIRE ALARM SYSTEMS ..................................................................................................................................21 LIFE SAFETY TEAM .......................................................................................................................................23 FIRE DRILLS ................................................................................................................................................23 MEDICAL EMERGENCIES ...............................................................................................................................24 HOUSEKEEPING .......................................................................................................................... 25 NIGHTLY SERVICES ......................................................................................................................................25 SCHEDULED HOUSEKEEPING SERVICES .........................................................................................................25 SPECIAL CLEANING SERVICES .......................................................................................................................25 WINDOW CLEANING ......................................................................................................................................25 RECYCLING PROGRAM ..................................................................................................................................26 SECURED SHREDDING ..................................................................................................................................27 CARTON DISPOSAL.......................................................................................................................................27 PEST CONTROL ...........................................................................................................................................27 105 Adelaide Street West Tenant Handbook i January 7, 2021 CENTRAL BUILDING SERVICES ................................................................................................ 28 HEATING, VENTILATING AND AIR CONDITIONING (HVAC) .................................................................................28 ELEVATORS .................................................................................................................................................28 LIGHTING ....................................................................................................................................................29 SAFE FLIGHT PROGRAM ...............................................................................................................................29 ELECTRICAL SYSTEMS ..................................................................................................................................29 UTILITY SERVICE ACCESS .............................................................................................................................30 TELEPHONE, INTERNET AND CABLE TV ..........................................................................................................30 FINANCIAL REQUIREMENTS ..................................................................................................... 31 MONTHLY RENT SCHEDULE ..........................................................................................................................31