DIRECTV COM1000 Integrator's Manual Software Version ST02.08.07 REV. 2.72 Contents 1 INTRODUCTION ............................................................................... 10 2 COM1000 PRODUCT DESCRIPTION .................................................... 13 3 MECHANICAL OVERVIEW .................................................................. 17 3.1 COM200 Front View ................................................................................................ 17 3.2 COM200 Rear View ................................................................................................. 18 3.3 COM24 Card ............................................................................................................ 19 3.4 COM24FLX Card ...................................................................................................... 20 3.5 GbE Card ................................................................................................................. 21 3.6 XDR24 Card ............................................................................................................. 21 3.7 QAM24 Board ......................................................................................................... 21 4 GETTING STARTED ........................................................................... 24 4.1 Setting up Multiple Chassis ...................................................................................... 24 4.2 Installation Requirement Guidelines ........................................................................ 27 4.2.1 General System Guidelines ......................................................................................... 27 4.2.2 System Integrator Guidelines ..................................................................................... 28 4.2.3 System Operator Guidelines ....................................................................................... 28 5 CONFIGURING THE SYSTEM ................................................................ 30 5.1 Useful tools ............................................................................................................. 30 5.1.1 Configuration tool ...................................................................................................... 30 5.1.2 DHCP Server ................................................................................................................ 30 5.1.3 Video Playback ........................................................................................................... 31 5.1.4 System Logging ........................................................................................................... 31 5.1.5 TFTP/FTP Server .......................................................................................................... 31 5.1.6 IP Address Discovery ................................................................................................... 32 5.2 Connecting to the COM1000 .................................................................................... 33 ©2011, 2012 Technicolor. All rights reserved. 5.2.1 Preparing Your Computer’s Network Connections ..................................................... 33 5.2.2 Avoiding IP Address conflicts ...................................................................................... 35 5.3 Using a TFTP Server ................................................................................................. 35 5.3.1 Determining Your IP Address ...................................................................................... 35 5.3.2 Configuring Your TFTP Server ..................................................................................... 37 6 USING THE COM1000 WEB INTERFACE ............................................... 43 6.1 Discovery of COM24 and COM24FLX Cards ............................................................. 43 6.1.1 Fields prior to ST02.05.05 no longer present ............................................................. 47 6.1.2 Fields present after ST02.05.05 .................................................................................. 47 6.2 Scanning for COM24 Cards ...................................................................................... 49 6.3 Refreshing the COM1000 Display ............................................................................. 51 6.4 Displaying COM1000 Status ..................................................................................... 52 6.5 Evaluating COM24 Authorization Status .................................................................. 54 6.6 Evaluating COM1000 System Status ......................................................................... 58 6.7 Evaluating COM1000 Health Status ......................................................................... 60 6.8 The Tune Command ................................................................................................ 63 6.8.1 Tuning the COM24 Cards ........................................................................................... 64 6.8.2 Evaluating COM24 Informational Status ................................................................... 68 6.8.3 Using the COM24 “Direct Tune” Feature ................................................................... 70 6.8.4 Using the COM24 LED Control Feature ...................................................................... 71 6.8.5 Using the COM24 File Transfer Utility ........................................................................ 72 6.8.6 Setting the COM24 User Configuration Options ........................................................ 74 6.8.7 Reading the COM24 CAM Log Data ........................................................................... 75 6.8.8 Using the COM24 Software Reset Feature ................................................................. 79 6.9 Using the COM1000 TuneAll Command ................................................................... 80 6.10 Using the DIRECTV Electronic Program Guide (EPG) ................................................. 83 6.10.1 Starting Out .............................................................................................................. 85 6.10.2 Configuring the EPG ................................................................................................. 89 6.10.3 Adding a Logo to the EPG ......................................................................................... 92 3 6.11 Using the COM24 Syslog Command ......................................................................... 93 6.12 Using the COM24 ATSC Command ........................................................................... 94 6.13 Using the COM24 401 Command ............................................................................. 95 6.14 Using the COM24 QAM Command ........................................................................... 96 6.15 Using the COM24 Help Command ............................................................................ 99 7 COM1000 FIRMWARE UPGRADE PROCEDURES ................................... 100 7.1 Preparing for a Firmware Upgrade ......................................................................... 100 7.2 Upgrading COM24 Firmware ................................................................................. 100 7.3 Upgrading a FLX24 from SD to HD .......................................................................... 103 7.4 Upgrading QAM24 Firmware ................................................................................. 104 8 COM1000 DIAGNOSTIC CAPABILITIES ............................................... 107 8.1 Indicator lights ...................................................................................................... 107 8.1.1 Power Supply Issues.................................................................................................. 107 8.1.2 System Startup ......................................................................................................... 108 8.1.3 Normal Operation .................................................................................................... 109 8.1.4 Software Upgrade .................................................................................................... 110 8.2 Network Connectivity Indicators ........................................................................... 112 9 DIRECTV AUTHORIZATION ............................................................. 113 10 GENERAL TROUBLESHOOTING TIPS .................................................... 114 10.1 Testing Video without Pro:Idiom Encryption .......................................................... 114 10.1.1 Streaming Video to a Standard Television ............................................................. 114 10.1.2 Streaming Video to your PC .................................................................................... 115 10.2 Preventing Pro:Idiom key loss ............................................................................... 117 10.3 Changing the Input ................................................................................................ 118 10.4 Verifying Card Authorization ................................................................................. 118 Appendix A COM24 IP CONFIGURATION CONSIDERATIONS .................... 119 Appendix B RF SANITY CHECK .......................................................... 124 4 Appendix C TROUBLESHOOTING THE COM1000 .................................. 125 List