View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Digital Library of Open University of Tanzania AN ASSESSMENT OF WORKPLACE BULLYING PRACTICE AND ITS EFFECT TO TEACHERS PERFORMANCE IN TANZANIA: A CASE STUDY OF SELECTED SECONDARY SCHOOL AT TEMEKE MUNICIPALITY KISSA KYELLU DISSERTATION SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR DEGREE OF MASTER OF HUMAN RESOURCE MANAGEMENT OF THE OPEN UNIVERSITY OF TANZANIA 2016 ii CERTIFICATION The undersigned certifies that he has read and hereby recommends for acceptance by the Open University of Tanzania a dissertation titled: “An Assessment of Workplace Bullying Practice and its Effect to Teachers Performance in Tanzania. A Case Study of Selected Secondary School at Temeke Municipality”, in partial fulfilment of the requirements for the degree of Master of Human Resource Management of the Open University of Tanzania. ……………………………………… Dr. Salvio Macha (Supervisor) …………………………….……………… Date iii COPYRIGHT No part of this thesis/dissertation may be reproduced, stored in any retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the author or the Open University of Tanzania on that behalf. iv DECLARATION I, Kissa Kyellu, do hereby declare that this dissertation is my own original work and that it has not been presented and will not be presented to any other university for a similar or any other degree award. ………………………………………… Signature …………………………………………… Date v DEDICATION I dedicate this work to my beloved husband; Mr. Shakidula and our family for their prayers, moral support, patience and understanding for the whole time of my studies. vi AKNOWLEDGEMENT This work is a product of contribution from a number of people who gave both moral and material support to its development and completion. I wish to express my sincere gratitude to all people who directly assisted me achieve this desired goal. Despite my desire to mention their names one after another, it seems virtually impossible to do so, in view of this, I apologize to those whose names will not appear. First and foremost I would like to acknowledge God’s grace which was abundant throughout my study time, without Him nothing could have been achieved. I wish to register my sincere thanks and appreciation to my supervisor, Dr Salvio Macha, for his unfailing follow up, guidance and encouragement without which this study would have probably not reached here. His dedication to this work is highly appreciated. I wish to express my sincere thanks to Dr Proches Ngatuni Dean faculty of Business Management for providing me with all necessary facilities for the Research. Special appreciation goes to my beloved husband; Mr Shakidula for the care, constant cooperation, and understanding and for making home atmosphere conducive for me to accomplish this task. God bless him in abundance. My sincere thanks also goes to my children Grace, Lissa and Dorikasi for their patience and understanding during the time of effort that went into the production of this paper. I am heavily indebted to my parents, Mwaisumo`s Families for appreciating my academic capabilities by imparting educational values very early in my life, this vii work is a result of their long –term efforts towards my academic prosperity. Their prayers and moral support were the source of my inspiration. My gratitude also goes to my employer of Temeke Municipal Director for facilitating my studies, staffs of Temeke Municipal Council from various Departments for their encouragement and making my dissertation report successful. I also wish to register my appreciation to My lecturers of Open University of Tanzania, colleagues of MBA –Human Resources Management of year 2013/2014, my group discussion members deserve a complimentary for their valuable academic challenges and assistance. It has not been possible to mention all who have contributed in one way or another to the completion of this dissertation report. It is my prayers that may God bless you all. viii ABSTRACT Workplace bullying has become a problem that is too costly to ignore. Many studies indicate that workplace bullying leads to pain, mental distress, physical illness, emotional harm, and career damage. The focus of this study on workplace bullying provides an opportunity to understand workplace bullying practice and its effect to Teacher’s performance in Tanzania. A case study of selected secondary School at Temeke Municipality. The study sample comprised of 80 respondents. Closed questionnaire data which were collected through questionnaire were analyzed by SPSS using descriptive analysis. Data which were collected through interview method were analysed by content analysis. The respondents were sampled using simple random and purposive sampling technique. The findings indicate that bullying practice is very common in education system. The findings indicate that teachers are bullied in the form of delaying their payment, promotion, delay of release to study and inappropriate special duty among teachers. The study recommends to reviewing the Human Resources structure and leadership especially at regional and district level. There should be regular training, workshops and seminars to train education officials on the effect of workplace bullying to the development of education. The framework for an external expert panel to investigate serious allegations of bullying and harassment among teachers should be developed. Teachers should be awarded according to their acknowledge and contribution in education development. Teachers should be promoted and paid their arrears on time. ix TABLE OF CONTENTS CERTIFICATION ......................................................................................................... ii COPYRIGHT ................................................................................................................ iii DECLARATION ........................................................................................................... iv DEDICATION ................................................................................................................ v AKNOWLEDGEMENT .............................................................................................. vi ABSTRACT ................................................................................................................. viii LIST OF TABLES ...................................................................................................... xiii FIGURE ........................................................................................................................ xiv LIST OF APPENDICES ............................................................................................. xv LIST OF ABBREVIATIONS .................................................................................... xvi CHAPTER ONE............................................................................................................. 1 INTRODUCTION .......................................................................................................... 1 1.1 Introduction ........................................................................................................... 1 1.2 Background of Research Problem ....................................................................... 1 1.3 Statement of the Problem ..................................................................................... 3 1.4 Objectives of the Study ........................................................................................ 4 1.4.1 General Objective of the Study ............................................................................ 4 1.4.2 Specific Objectives of the Study .......................................................................... 4 1.5 Research Questions .............................................................................................. 5 1.6 Significance of Study ........................................................................................... 5 1.6 Scope of the Study ................................................................................................ 6 1.7 Limitation and Delimitation of the Study ............................................................. 6 x 1.8 Organization of the Research Report .................................................................. 8 CHAPTER TWO ........................................................................................................... 9 LITERATURE REVIEW ............................................................................................. 9 2.1 Introduction ........................................................................................................... 9 2.2 Definition of Key Terms...................................................................................... 9 2.2.1 Bullying ................................................................................................................ 9 2.2.2 Types of Workplace Bullying ........................................................................... 10 2.4 Workplace Bullying Practice ............................................................................ 13 2.5 Causes of Bullying at Workplace...................................................................... 15 2.6 Effects of Workplace Bullying on Employee .................................................. 16 2.7 Theoretical Framework of the Study ...............................................................