How To Reach Us: Sunnybrook News is published twice a month by the Communications & Stakeholder Relations Department (Public Affairs) at Sunnybrook Health Sciences Centre. Room D100 Submissions to Sunnybrook News are welcome, however, they are subject to space availability and editorial discretion. Sunnybrook Campus Editor: Christine Henry 2075 Bayview Avenue Visit us online at: www.sunnybrook.ca Toronto, ON M4N 3M5 About Sunnybrook: P: 416.480.4040 Sunnybrook Health Sciences Centre is transforming healthcare through the dedication of its 10,000 staff members, physicians and volunteers. An internationally F. 416.480.5556 recognized leader in research and education and full affiliation with the University of Toronto, distinguishes Sunnybrook as one of Canada’s premier health sciences E-mail: [email protected] centres. Sunnybrook specializes in caring for critically-ill newborns, adults and the elderly, treating and preventing cancer, cardiovascular disease, orthopaedic and arthritic conditions and traumatic injuries. Sunnybrooknews Volume 6 No. 2 April 2010 Patient satisfaction high Pharmacy kiosk provides convenient option for Canada’s best in music, dance and comedy Sunnybrook’s with post-operative picking up post-surgery medication support Sunnybrook Respect Program Holland Centre clinics By Marie Sanderson One of Sunnybrook’s corporate goals is to be the health- Sunnybrook’s commitment to innovation was recently Since the summer of 2008, Sunnybrook has taken the Great tickets for May 17 event available at nightofstars.ca care workplace of choice. To achieve this, we must Advanced Practice Physiotherapy role showcased by the launch of a new PharmaTrust MedCentre lead role in assessing this medication dispensing system, strive to live the values of Sunnybrook. Respect is one kiosk in the main lobby of the Holland Orthopaedic with a similar kiosk for patients at the Bayview campus. of our core values and is fundamental to the culture at receives high scores from patients & Arthritic Centre on February 23, 2010. The Holland Sunnybrook Health Sciences Centre. Centre performs 2,200 hip and knee replacements each Holland Centre patients The Respect Program is meant to give an appropriate year and pain management is a key factor in helping to now have access to a restore quality of life and mobility. The convenient loca- PharmaTrust MedCentre focus to one of our most important values. Respectful tion of the kiosk, centrally located in the hospital’s main kiosk, a telepharmacy behaviour will help us build and sustain respectful work lobby, will make it easier for patients to pick up their that dispenses relationships and work environments. It will improve our prescription drugs, in the productivity, the delivery of the services we provide to medication before they leave the hospital. main lobby. PharmaTrust pharmacist Sunny Lalli our patients and visitors, and how we interact with each The kiosk offers a live two-way video link with a pharma- speaks with Sabina Sunnybrook’s Night of Stars, to be held on May 17, 2010 Ross Petty will produce the show which raise money other. Together we will create work environments that cist who guides patients through the dispensing process, Dizdar, pharmacist at the at the Princess of Wales Theatre, will be showcasing a for redevelopment of the Holland Centre and will allow welcome the diversity of our workforce and are built on company’s call-centre. stellar lineup of Canadian talent. Tickets are available, Sunnybrook to continue to provide the exceptional hip a foundation of respectful behaviour. This will ensure counsels on the medication and answers any questions. Photo: Doug Nicholson Each step of the medication dispense is completely con- starting at just $49 for staff, and all proceeds go to and knee care for which the hospital is renowned. staff, physicians, volunteers and students feel included, trolled by the pharmacist to ensure patient safety and Sunnybrook’s Holland Orthopaedic & Arthritic Centre. experience the reality of belonging, and are able to fulfill personal information is secure and protected. Only the “We are thrilled that such their potential at Sunnybrook. Canada’s best in music, comedy and dance are donat- amazing Canadian talent patient can hear the pharmacist over the phone and the Advanced Practice Physiotherapist Shahiroz Juma explains ing their time to the event, including pianist and artistic has thrown their support technology enables patients to speak quietly and privately This is a shared responsibility and everyone in the or- the results of an x-ray with Holland Centre patient Jeannette director of the Art of Time Ensemble Andrew Burashko; behind Sunnybrook’s Holland Mercer. Photo: Geoff George with the pharmacist. ganization – staff, physicians, volunteers and students Cirque du soleil choreographer Debra Brown; stars of Centre,” says Marilyn Wright, – must be accountable for their behaviour, actions and the upcoming production Rock of Ages Yvan Pedneault co-chair, Night of Stars and A patient survey, compiled from February to June 2009 in work relationships. We must work together as a team to and Elicia Mackenzie, known for her role as Maria in member of the Holland the post-operative follow-up clinics shows that patients promote respectful behaviour, respect work interactions, The Sound of Music; Canadian Idol Eva Avila; comedians Musculoskeletal Program at the Holland Centre are very satisfied with both the and build respectful work environments. surgeon-led and the Advanced Practice Physiotherapist- Jessica Holmes and Ron James; Glass Tiger front man Alan Campaign Cabinet. “The Frew; The National Ballet of Canada’s Sonia Rodriguez, Holland Centre is Canada’s led clinics. Among the 750 patient surveys that were Celebrating food from field to table In November 2009, through a series of education and Aleksander Antonijevic and Karen Kain, and classical largest centre for joint re- analyzed, 88 per cent indicated that they had no further focus sessions, we launched the program to our hospital violinist James Ehnes. placement surgery, where the Members of The National suggestions for improving the care and services in the By Hannah Sheehan, Dietetic Intern Ballet of Canada dazzle leadership. A Corporate Respect Agreement has been most severe cases are treated outpatient clinics. Qualitative feedback on the survey Ticket prices start at $49 and can be purchased online at at the 2007 Night of Stars developed and Respect Toolkits will soon be delivered using techniques developed event. reflected positively on the reduced wait times for ap- Each year Dietitians of Canada celebrates Nutrition Month farmer’s market. Visit www.farmersmarketsontario.com to your department. Over time, the process will begin nightofstars.ca or by calling 416-967-8628 by our own specialists.” pointments, pleasant and professional care and attention with a different healthy eating theme. This year’s theme for your nearest market. Make sure to take advantage of for each department, unit or program to develop their to answering patients’ questions. Patient satisfaction reflects the ever increasing popularity of the local food the farmer’s knowledge – ask how to store and prepare own Respect Agreement. There are many components to is an integral component of ongoing evaluation of movement, encouraging Canadians to “celebrate food... fresh produce. Be adventurous! Pick out something new the new program and Marilyn Reddick, Vice President of Sunnybrook’s Hip and Knee Arthritis Program model of from field to table”. every couple of weeks, or let your child pick a new fruit Human Resources and Organizational Development will care. or vegetable. If they choose it, they will be more likely to be communicating with staff through a series of Respect Trends like the 100 mile diet have increased the popular- eat it! Sunnybrook volunteers make a difference Bulletins. ity of local eating, but really this is just a reflection of our Canadian heritage. In the time of our parents and While you are at the market, why not pick up a few grow- when it matters most National Volunteer Week – April 18-24 Our actions can make a difference in sustaining a culture Sunnybrook volunteers grandparents, food was often produced on small farms, ing tips and start a mini farm of your own? If you have a of respect for each other. continued from page 1 and most meals were prepared from scratch and served yard, try starting a small vegetable patch with tomatoes, By Laura Bristow at the kitchen table with family. It’s true that we can’t peppers, cucumbers, beans, and other favourites. If you was a terrific way to combine my love of flowers, my pas- go back in time, but that doesn’t mean that practicing only have a small balcony, grow cherry tomatoes and In 1989, the project was expanded to include dug-up sion for gardening and give to the hospital at the same Respectful behaviour a more traditional, local way of eating isn’t possible and herbs in large pots. Some herbs will grow well on your tulips, which were kindly donated to the Volunteer time.” beneficial. windowsill. If you can’t grow your vegetables and fruits Association by the City of Toronto Parks & Recreation Builds good work relationships at home, one alternative is to have fresh local produce Department. A total of 13,400 tulips were handled, rais- Marilyn’s co-convenor, Jean McGrath, agrees, “I like work- There are many benefits of eating local. Eating locally delivered right to your door. Some organizations deliver ing $2,003. ing with the other 48 Greenthumbs. There is a real buzz means eating seasonally. Seasonal fruits and vegetables boxes of fresh, local or organic fruits and vegetables Which create great work enviroments in the greenhouse when we prepare special occasion are fresher, more abundant, and often less expensive weekly. Some will let you choose the content while others In February 1990, the Greenthumbs Service was officially baskets for Thanksgiving, Christmas, Valentine’s and than imported varieties.